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Thomas & Galbraith Heating, Cooling & Plumbing

Heating and Air Conditioning, Plumbing, Drain Cleaning,

About us

Thomas & Galbraith is the most comprehensive, client-focused home service company in the Cincinnati area. Our process-driven team of experts is connected through a commitment to excellence, and a passion for serving others. We earn trust by educating on options, working in the best interest of every client, and backing up everything we do – in writing. Our goal is to exceed your expectations to provide a true comfort experience that feels right, because you know it’s right.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting

Services we don't offer

Window Air Conditioning Units

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.51,081 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
12%
3
6%
2
4%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 501-525 of 1081 reviews

Joyce D.
12/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Went well; nothing unexpected. This was an Angie's List handyman special deal. Good workmanship; after a year both faucets functioning fine.
Description of Work: Rebuilt one outside faucet; replaced faucet in garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$252

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for using our comapny for your plumbing needs.

Todd O.
12/2012
5.0
plumbing
  + -1 more
Mike was very friendly and in investigating the leak he had to saw off a retaining ring. So this is why I'm glad he was doing the job. He also figured out the reason the water never got hot enough was because the previous mixer cartridge had been inserted in the wrong direction. After going off site to get the necessary parts, the faucet was repaired. And finally have really hot water for the shower since moving into the house!
Description of Work: The tub faucet had developed a leak and needed to be repaired.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for the feedback, for choosing our company, and for the nomination.

Jewell S.
12/2012
1.0
heating & air conditioning/hvac
  + -1 more
The representative arrived, looked inside the furnace and said there might be carbon monoxide leaking, that the furnace was old and needs to be replaced. He did not perform any cleaning or measuring of differentials in air flow, measuring the carbon monoxide in the vents or any of the 21 point checkups he was supposed to do. I told him the carbon monoxide detector had never gone off and I was not worried about that. What a waste of money. He left and I called another HVAC company and they were excellent, even providing the measurement results in writing of all the tests done with various instruments.
Description of Work: Bought service coupon for furnace 21 point checkup.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0

$59

Response from Thomas & Galbraith Heating, Cooling & Plumbing
I apologize for the bad service experience you had with our company. Anytime we run into a situation where a furnace could possibly be cracked we always take these situations serious. There are a number of tests that our technicians perform to determine these problems and once we know the furnace has an issue we are not able to keep the furnace working or continue any service on it. One thing you did mention was that you had a carbon monoxide detector nearby. Unfortunately many of these devices will not detect low levels of CO in your home. This might not seem like a big deal but with these devices by the time they would go off it could be too late for any small children or pets in your home. I would be happy to discuss this further if you would like. Again I apologize that you were not happy with our services but I do want to thank you for give us a try.

Kathy T.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
Technician was delayed in traffice & I received a call from the office advising me of the situation. When technician arrived, I told him he didn't have to wear protective booties - he did anyway. He explained the cost / benefit of upgrading the aif filtration and the potential expense if I did not replace the furnace valve. He explained that even though the furance was 15 years old, it was in great shape and by replacing the valve, I could potentially get another 5-7 years out of the furnace. Very polite gentleman.
Description of Work: Basic preventive maintenance on gas furnace; upgrade of aif filtration system & a furnace valve replacement repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$424

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for the great review and for the nomination.

Lawrence M.
12/2012
5.0
plumbing
  + -1 more
Everything went well. A professional job. Personable technician .Arrived on time. Removed old toilet. Installed new toilet. Tested for leaks. Job well done.
Description of Work: Replace old toliet with new high efficient one. I purchased a coupon for $99 for $200 worth of service. I had to pay an additional amount but don't remember the amount.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for using our comapny for your home service needs.

TROY K.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
First visit they had to measure the current system intake to make some custom components. The system itself was installed about a week later and took about 90 minutes start to finish. The technician fully explained how it worked and when we would need to service the filter.
Description of Work: Installed an Aprilaire 2000 Whole House Air Cleaner in our HVAC system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thank you for using our company.

Andrea N.
12/2012
5.0
plumbing
  + -1 more
He was very professional, tidy, knowledgeable, and did a great job
Description of Work: I purchased a big deal for a Whole House Plumbing Inspection & More.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for choosing our company.

Brian M.
12/2012
4.0
plumbing
  + -1 more
The overall experience was good.
Description of Work: I took advantage of an Angie's List special. It was a whole house plumbing check-up. The representative made an inspection of all water-ups throughout the house and made some recommendations. The special was also supposed to include unclogging a slow drain. However at the time there were no no-running drains in the house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$80

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for the review and using our services.

Nan L.
12/2012
1.0
plumbing
  + -1 more
I had a leaky outdoor faucet, and they would not fix it unless I bought a $330 faucet, or a $550 shut off valve. Then they tried to charge me 59 service fee. The big deal was very missleading.
Description of Work: I purchased a big deal for Plumbing Service Including Materials.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$99

Response from Thomas & Galbraith Heating, Cooling & Plumbing
I am sorry if you felt the deal was misleading. Unfortunately the scope of your project was more than the included deal amount that you had purchased. I do appreciate you giveing us a try and hope that we can help you in the future.

toni H.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
The service went very well beginning to end! Punctual for the scheduled arrival time, took time to show me what he was doing and why, provided education that was very helpful. No mess - Louis was careful to clean up after himself.
Description of Work: I had an A/C inspection/tune up performed by Lewis. He was prompt, tidy, patient, and took time to show me things and explain basic maintenance to me. Wonderful experience. Lewis was a professional, personable star!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Glad to hear everything went well. Thanks for using our company.

Beverly T.
12/2012
4.0
heating & air conditioning/hvac
  + -1 more
The furnace is 3 years old and a Trane. I wasn't expecting a host of things wrong and got suspicious. Therefore, I would not use them again.
Description of Work: They came in to service my furnace. The man seemed very nice and professional. They also checked my attached humidifier. I was told that the filter needed replacing and paid for that. When he returned to tell me that another expensive part was bad, I said don't bother replacing it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Thomas & Galbraith Heating, Cooling & Plumbing
I am sorry to hear about your experience. With our tune ups our goal is to point out any potential problems that might occur but we never want you to feel like we are deceiving you. If you would like I would be glad to have a different technician come out and do a good run through of your system at no charge. Either way we appreciate you giving our company a chance and for providing us with this feedback.

Edward A.
12/2012
5.0
plumbing, drain cleaning
  + 0 more
Drain and toilet now work great and product to use in drain was recommend.
Description of Work: Drain cleaned and toilet repaired.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for using our service for your plumbing needs.

Elisa W.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
This was mainly a visit to get an estimate and to hear what our options would be.
Description of Work: It was just an estimate on a project we hope to begin in March. This company was very good at giving us an idea of everything we need to look at to accomplish the desired outcome. They will be one of the companies we will ask to come out again in March.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for giving us a call and we look forward to hearing from you.

Sandra B.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
Mike was a super guy. He offered suggestions and lots of helpful information.
Description of Work: Sorry I do not recall the coupon price. They came out and checked everything.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for using our comapny and I am glad you were pleased with Mike.

Pat B.
12/2012
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
He arrived on time, ready to work. After completing an assesment of the problem, he wrote out a detailed plan to fix the issue. Answering any questions we had. The work was completed and we couldn't be happier with the results. We liked him so much we signed up for the ServicePro plan.
Description of Work: Our air conditioning unit stopped working.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for using our comapny.

Carolyn B.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
Jon was very thorough in the servicing and cleaning of my furnace. He was punctual and cleaned up after himself. Explained some furnace issues. I was impressed with his profeesssionalism.
Description of Work: Cleaned and serviced my furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for the feedback and choosing our comapny for your heating needs.

JANICE G.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
I was very satisfied and had no complaints about the service.
Description of Work: I had a new furnace installed because my old one went bad. The technician came out, explained what he was putting in, and got busy on it because it was extremely cold in the house. He did a very prepared job making sure no furniture was damaged and that nothing got on the carpet during the installation. Cleaned up behind himself very well also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for allowing us to install your new furnace.

CARL W.
12/2012
4.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
They showed up as planned, found that our water heater had a small gas leak.
Description of Work: We responded to an Angie's list coupon to check our plumbing, safety, etc.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$50

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for choosing our company.

Debra O.
12/2012
5.0
plumbing
  + -1 more
Services performed in a satisfactory manner.
Description of Work: Used the $99 offer for $200 of services. Used this to repair a leaky toilet, and look at the leaking kitchen faucet. Repaired the toliet and was unable (despite best efforts) to repair faucet due to part not being available. All services performed in a professional manner. Would use this business again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Though I am sad to hear we were unsuccessful in resolving one of your issues I am glad to hear that you were happy with the efforts and overall service. Thanks for choosing us for your needs.

Robert R.
12/2012
5.0
water heater repair
  + -1 more
Service was performed as describes in deal.
Description of Work: Reviewed plumping systems and flushed water heater. Made recommendations for main water cutoff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for using our company.

Tammy T.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
overall went pretty well. Hopefully this coming spring I will notice the difference.
Description of Work: Had the air cleaner/filter installed on furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Thomas & Galbraith Heating, Cooling & Plumbing
We hope you will as well. THank you for choosing our company for your new air cleaner.

Beverly C.
12/2012
5.0
plumbing
  + -1 more
Performed his job in a timely manner, and explained each of his findings. Would recommend, and would hire again.
Description of Work: They performed a whole house inspections of Faucets, Toilets, Dishwasher, Water Heater, and checked Sump Pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for allowing us to service your homes plumbing needs.

Dan K.
12/2012
4.0
heating & air conditioning/hvac
  + -1 more
They did a good job and made recommendations of what needed service now and what needed service soon and allowed us to decide what to have done.
Description of Work: They performed the maintenance package that I had purchased from Angie's List

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro
$90

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for using our services.

Susan M.
12/2012
5.0
plumbing
  + -1 more
He identified the problem immediately and fixed it.
Description of Work: The VERY accommodating plumber arranged to come before I had to leave for work (7:30am) and had fixed the problem within 5 minutes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Thomas & Galbraith Heating, Cooling & Plumbing
We always try to accomodate our customers and I am glad to hear that we did just that. Thanks for choosing our company.

Gina M.
12/2012
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
It was another great experience. Toward the end of the appointment, I discovered the person who had been doing the work all morning was the owner of the company. He was very knowledgable about what he was doing and very friendly. I was really impressed by how hard he worked, even though he had another employee with him. This is just one more reason why I will continue to use The Service Pros.
Description of Work: They originally came out to install a water heater. Once they arrived, it was discovered that there was a problem with the plumbing. The pipe needed to be snaked to remove what ever was causing the back up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Thomas & Galbraith Heating, Cooling & Plumbing
Thanks for using our service and providing a great review. We work to provide great service liek this all the time and are glad to hear that we were successful.

Contact information

9520 Le Saint Dr, Fairfield, OH 45014

https://thomasgalbraith.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Air Duct Cleaning,
Natural Gas Lines,
Water Filtration and Softening,
Excavating

FAQ

Thomas & Galbraith Heating, Cooling & Plumbing is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Thomas & Galbraith Heating, Cooling & Plumbing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers free project estimates.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers eco-friendly accreditations.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers a 0% senior discount.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers emergency services.
Yes, Thomas & Galbraith Heating, Cooling & Plumbing offers warranties.
Thomas & Galbraith Heating, Cooling & Plumbing offers the following services: Air Conditioner Repair, Air Conditioner Replacement, Air Conditioner Installation, Heat Pump Repair, Heat Pump Replacement, Heat Pump Installation, Furnace Repair, Furnace Replacement, Furnace Installation, Air Handler Repair, Air Handler Replacement, Air Handler Installation, Electric Furnace Repair, Electric Furnace Replacement, Electric Furnace Installation, Fan Coil Repair, Fan Coil Replacement, Fan Coil Installation, Ductless Repair, Ductless Replacement, Ductless Installation, Humidifier Repair, Humidifier Replacement, Humidifier Installation, Dehumidifier Repair, Dehumidifier Replacement, Dehumidifier Installation, Ultraviolet Light Repair, Ultraviolet Light Replacement, Ultraviolet Light Installation, Media Air Cleaner Repair, Media Air Cleaner Replacement, Media Air Cleaner Installation, Preventative Maintenance, Tune Ups, Duct Cleaning, Duct Sealing, Blower Door Testing, Water Heater Repair, Water Heater Replacement, Water Heater Installation, Tankless Water Heater Repair, Tankless Water Heater Replacement, Tankless Water Heater Installation, Sump Pump Repair, Sump Pump Replacement, Sump Pump Installation, Garbage Disposal Repair, Garbage Disposal Replacement, Garbage Disposal Installation, Water Softener Repair, Water Softener Replacement, Water Softener Installation, Reverse Osmosis Repair, Reverse Osmosis Replacement, Reverse Osmosis Installation, Toilet Repair, Toilet Replacement, Toilet Installation, Shower Repair, Shower Replacement, Shower Installation, Tub Repair, Tub Replacement, Tub Installation, Faucet Repair, Faucet Replacement, Faucet Installation, Gas Line Repair, Gas Line Replacement, Gas Line Installation, Water Link Repair, Water Line Replacement, Water Line Installation, Drain Cleaning, Jetting, Sewer Repair, Sewer Replacement, Sewer Installation, Trenchless Pipe Bursting
Window Air Conditioning Units

Contact information

9520 Le Saint Dr, Fairfield, OH 45014

https://thomasgalbraith.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day