Was not there for roof the work looks good one day and done now the bad part the day before trim and gutters part got the call someone ordered brown metal was supposed to be grey 3 weeks later still no calls contact them no metal was told as soon as metal is there be scheduled Wright away nope 3 more weeks finally contact Project manager was told the following week on a Thursday take of work 8 am nothing contact manager was told they will be there at 9am by 1030 no one call them again finally they show at 11 with wrong work orders the hole problem with old roof was bad gutters no guard the guard was main topic paid for guard in deal after much frustration salesmen says I didn't order guard but he will throw it in for my inconvenience they start tryied covering rotted wood I stopped that made them replace with one 12 ft. 1x12 was told they got from home depot was told by manager that would be additional 900 dollars that piece of wood was 40 bucks refused it so they installed it anyway then they wrapped my porch and the metal is flush under the wood at on end and 3 inches out of level running down hill to other side there excuse was my porch is not level it's not checked it myself with level the refused to fix it will my wife told them to before putting up gutter I was there the day before correcting there horrible work as they did it they made most of it right when I was there when I had to work they took advantage of my wife and left a bad job for the rest they subcontract to shabby contractors who try to get done as fast as possible quantity over quality the first crew did great second crew very unprofessional not even close to leget osha would of put them out of business no safety tactics the wife calls me at work upset the problems she pointed out they said would be corrected they left and told her it's done and nothing they can do mr roof you need to correct these things immediately please we were told not to make a payment till were 100 % satisfied its probably hour or 2 of work please resolve this problem and train your managers on customer service

They were great at first good representation great reviews online mostly Google, their job manager did not pay close attention to job detail unless they were trying to explain why there work didn't look right. Also filing paper work in office seem very poor or very low effort applied. In short I'm not happy with to customer service and the constant excuse on how my roof was so much different from all the other roofs the replaced. Please look at all reviews good and bad before making your decision. This is not a forum, this is my opinion from what I experienced with this company.

tl;dr - Mr. Roof will abandon you as a customer, do poor work, not honor any credit you might receive for damage, and threaten you with collections, even if you pay. Overall, terrible follow up, and worse customer service. Full review: The gutter installers were mostly fine, but they did damage my property, and they had to rehang a section of gutter due to poor pitch. Decent guys, but not good work. The real problems with Mr. Roof are in the office. I will never do business with this company again. Due to the damage the installers caused, the project manager, Doug agreed to a $50 credit on my invoice. The credit was not issued, and Mr. Roof started threatening to place a lien on my property and send my account to collection - despite that they did not honor the credit, and did not invoice for the agreed upon amount. How is a customer supposed to pay if the amount Mr. Roof is invoicing for is not correct? Here's a timeline of the events on my account: 06/12/2020 Pre sales consultation, and 50% down payment. 2-3 weeks promised. 07/06/2020 I contact Cincinnati office to try and schedule the work, call back is promised 07/13/2020 I contact Cincinnati office again trying to schedule the job, again a call back is promised 07/14/2020 Mr Roof contacts me, and schedules the gutters to be installed on 07/22/2020. 07/22/2020 Gutters installed, my property is damaged 07/23/2020 Moderate rain, I've lived in Cincinnati all my life, and this is a normal summer rain (video included below). But the gutters are overflowing! They're one day old, how is this even possible? Well, the gutters were installed with no, and in some places, negative pitch, so they weren't draining toward the downspout. In one area, the fascia was pulled away from the roof. So I took video of the failing gutters, and my damaged property. 07/24/2020 @ 13:00 Project Manager Doug visits the property, reviews, and agrees a portion of the gutters need to be rehung, and a damaged light fixture credited. Agrees to rework and $50 invoice credit. 07/24/2020 @ 13:23 I sent via iMessage photos and video of the damage to my property (a broken light fixture and LED flood lights) and rework (poor pitch, causing flooding and fascia damage) to Doug. 07/24/2020 @14:15 I was emailed an invoice that did not reflect the $50 credit. Amount invoiced was $724.05. Project Consultant Song Hong was copied. I did not reply, nor remit payment at this time due to incorrect invoice. 07/30/2020 The same installers visit again, and rehang the gutters, refasten the fascia. I replace the light fixture and LED lamps out of my pocket. NO CONTACT FOR MONTHS - no emails, no letters, no phone calls, no texts, nothing until: 09/28/2020 Final demand letter is received by postal mail - STILL for the incorrect amount of $724.05 09/29/2020 @ 08:41 I call into Mr. Roof Cincinnati Office and ask to speak to Kelsey Lack, regarding the demand letter. I can't remember who I did speak to, it may have been McKenzie -- I asked her to speak with Doug and verify the $50 credit had been submitted. 09/29/2020 @ 08:51 I text Doug and asked him to verify the same 09/29/2020 @ 08:55 I call into the Cincinnati office again to verify the conversation between Doug and McKenzie had taken place, that my account was not being forwarded to collections, no lien was being placed on my property, and that an invoice for the correct amount was indeed being forwarded to me. I ask for a confirmation email after the call for my records. I get very positive feedback to that end - I'm going to get this invoice in a few minutes, I'm going to pay it, and we'll be done with this whole thing. Only I don't get an invoice for the correct amount - I don't get any invoice, I get no communication at all until: 10/06/2020 @ 17:32 Corporate office emails threatening to send my account to collections - but at least I finally have an invoice that shows the credit was applied.

Save yourself the headache- scheduled the appointment for them to come out it was in May- my roof is leaking, insurance job. No follow past the original appointment. The leak is worse. If this was me at my job blowing people off, I would be fired. I know there was a delay in getting with my insurance company but I keep getting told, Oh I'm sorry IT trouble, Oh sorry I'm busy... I am beyond disappointed in this company. If their work is as poor as their customer service than I saved myself a headache. BTW called again today for a manager and guess what no one is available.

It was excellent! They were on time and professional.

The work they done went very well and I am pleased with their work. When I returned home from work everything was cleaned up so well no one would have known that Mr. Roof's men had replaced my roof.Thank you Mr Roof.

It went well

The actual workers were fine. Management were terrible at returning calls. I had a concern and I have been waiting 4weeks for them to return my numerous calls. Management is in a “meeting “

We are very happy with our new roof. Our in-house consultant, Andrew Bedinghaus, was very responsive and clearly explained all the choices we had for our new roof. Kevin Morgan, the project manager, was onsite to get the roofing crew started and checked back several times including when the job was finished to make sure we were satisfied with all aspects of the roof. The roofing crew was very hard working (temperatures were over 90 degrees), polite, and cleaned up the job site extremely well. We have not yet seen a single nail that they did not pick up. The job took two full days.

All of my needs were completed and added ridge vent and removed roof box vents at no cost.

Installers have pride and they took no work breaks . Installation very nice and clean up impeccable

They were great, fast service and cleaned up after they were done.

Mr. Roof tacked water absorbing felt over damaged area for $400. This caused the plywood underneath to rot and need replaced. I disputed the Visa charge for the work. Instead of accepting the decision of Visa (which they are required to do under their Terms of Service), they rebilled me as "past due". PS, Their replacement quote was 25% higher than the company that ultimately was hired to do the work. They are insurance-job parasites. Confirm with your insurance company anything they tell you about insurance settlements.

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We used them once or twice. They did a fine job. My wife primarily dealt with the company. She had no complaints on the service.

I didn't like him because he cancelled the equipment. It cut off or something.

We had some weather delays. Their clean up and follow up was good.

They did a wonderful job and the price was right. They were wonderful! Everyone was on the same page. I would highly recommend them.