Morris Home

Morris Home delivered a chair on May 29th, 2019 to my home. I called within 3 business days on Monday, June 3rd, 2019 to report a broken frame and ripped pillow. I requested a new chair. The customer service rep insisted that they send someone to see if it can be repaired first. I don't want a repaired chair. I want a new unbroken chair that I paid $400 for. Morris Home customer service reps keep reiterating a 3 day "happiness guarantee" that describes "RE-SELECTING" another piece of furniture. I don't want to "re-select". I want the chair model/style I bought, not a broken and ripped one. Customer Service keeps ignoring my complaint and trying to say they can only "repair" it. That's not acceptable. There is nothing in my paperwork that says that new furniture is ONLY to be repaired and there is nothing that says my 5-year extended warranty that I paid $399.99 for only covers for repairs. Also, the "Happiness Guarantee" states that it's for re-selecting (as in choosing something different). I don't want to "re-select". I want a replacement.