Work was completed in a timely and professional manner.  Very pleased with the service we received.  The roof is now over a year old
and we have had no problems.

Contacted Lance  Roofing and Siding to get an estimate for a total roof and gutter replacement.
From the beginning they were very professional and prompt in fulfilling my request.
Kirk Jones came out to my house to give me an estimate and was right on time to the minute.
He was very professional, nice to talk to and answered all concerns/questions I had about my roof/gutter replacement.
It didn't take long for him to get up on my roof and take measurements and then provide a written estimate before he left. 
Lance Roofing was the quickest of the three Angie's List Roofers in getting an estimate to me.
Several days later I emailed a dozen questions to Kirk and he promptly and adequately answered all of them.
I was very impressed with the quick, professional and courteous service I received from Lance Roofing in obtaining an estimate.

They didn’t do it right.  Mark in the office was very responsive and courteous and had the workers come back out to correct the job.  It is very good now.  What they didn’t do correctly is that all the downspouts leaked and were sloped incorrectly.  They came back out immediately.

Lance Roofing had replaced the front of our roof last fall when a downed tree limb made a hole in the roof.  Both then and now, I have found this contractor to be highly responsive to my needs. I have hired him several times over the years, both for my present home and my previous one and he has always been very responsive to my calls.  The roofing work he has done for me has always lasted for years so I consider my investments to be a good value. As evidenced by his recent repair of my loose shingles, his recent work on my roof at no charge, an effort not required by our earlier roof repair contract, was above and beyond what he was obligated to do so I would give him high marks for support after the sale as well.

We just could not afford them.

They explained what it would take to do a long-lasting repair and why that particular approach was optimal.  We had two other estimates, one higher and one lower, but Lance's was comprehensive, so that when the job was done, we would not have to find another contractor to paint the replaced siding.  Their employees were pleasant and kept us apprised of when they would be there and what they found when the damaged area was uncovered.  The work was done in a reasonable period of time and we have had no problems since (it has been a month).

Finished job is professional looking and works as intended.

It was a great experience and and I highly recomend them to any one.

Very satisfied with materials used and work performed.  Also had their representative check back a couple of days later to insure satisfaction.  Good service, follow up action, I highly recommend Lance roofing.

We used Lance to replace our roof 10 days before the hail storm of May 2011 in Bellbrook, OH.  The first roof went on relatively smoothly and overall we were happy with the experience.  After the hail storm, we called Lance back to replace the roof and repair all the other damage from the hail.  They were good about getting out and quoting the job quickly and assured us we could get the work done within a few weeks.  Due to problems with the insurance company they weren't able to start on time.  The main problem was that the representative from Lance said he would call the insurance agency to work out the discrepancy (Lance said the roof needed more shingles than the insurance did).  After 2 weeks we called back to check on progress.  The Lance rep then informed me that he hadn't been able to contact the insurance agency.  We cleared up the issue with the insurance and we were assured that work would begin shortly. 
After another week and a half of no contact we called the Lance Rep again, he assured us that they would be to our house soon.  Long story short, we kept calling every 2 weeks to check on progress (they never called us). We finally got "the siding is in but we are waiting on your door, should be 10 more days".   Two weeks later we called to get an installation date and were told "the door is in but the siding hasn't arrived yet", this was very annoying because we were told the opposite story on the previous call.  A clearer communication of the timeline would have been appreciated.
That October (the storm was in May, insurance company caused maybe 1 month delay) we got our work "completed".  When we looked over their work, we found very LOW QUALITY workmanship.  The first glaring example (by no means the worst) was the house numbers weren't even close to straight or evenly spaced, the shutters were installed crooked and many nails were visible in the face of the shingles. After climbing on the roof to inspect the shingles we found that torn and smashed shingles were also installed. We also found that the metal flashing on the edges of the vinyl siding was installed using non-galvanized nails (rust stains ran down the flashing less than 2 days later) and the sharp metal edge was left in the open where it could easily cut people.  Numerous other examples of poor craftsmanship were peppered through the rest of the installation (poor miter joints on siding, flashing loose and bent etc).
Upon closer inspection we found that the new door we had ordered had been replaced with a cheaper version (we ordered a painted door with rot resistant materials and a simply primed door with no rot resistant material was installed).  We also found that our dryer vent louver had not been connected to the dryer vent and the vent had been left to vent into the wall (a potential mold and fire hazard).  Within 2 hours we also found 3 dozen nails left on the lawn along with cut pieces of shingles, siding, cigarette butts and leftover packaging material.  We had been promised a clean work site that had been magnetically swept. 
At this point we had been told by the crew foreman that all the contracted work had been completed, as we were asking him about separate aspects of the job we found out they completely neglected to complete one of the contractual items (installing home wrap in 2 sections of the house).   We contacted Lance and received numerous excuses about all the workmanship issues (the most prevalent being "I've been doing this 30 yrs and _____ has never been an issue" with respect to OBVIOUS problems).  We were told that face nailed shingles are "normal" (a quick check to other contractors and shingle manufacturers let us know that shingles with nails showing are "a leak waiting to happen").  After finally getting the owner to come to our house he agreed to fix all the issues.  It took 3 separate days for them to figure out how to hook up the dryer vent and at least 3 tries to figure out how to do a semi-satisfactory job on the rest of the house.  In short I would never use Lance again, and I would never recommend them to anyone.
UPDATE:  June 2012 So far 3 pieces of siding have fallen loose from the house. We noted that finishing nails had been put up the weep holes of the siding to hold up the last row of siding instead of using snap-lock pliers to install the last row as is specified by the manufacturer of the siding. The finishing nails continue to fall out and siding continues to come loose, however no effort has been made to follow the specified installation method (even after being asked to do so). The falling siding was rectified by gluing the top row to the previous row of siding.  Not an optimal solution but this is what we were given.
During a recent rain storm, water was flowing (not a light drip, literally a veil of water) into the house above the door jamb on the sliding door Lance installed. We found out that Lance did not follow the the door manufacture's installation instructions when installing the door.  After calling and telling them of the problem they sent a guy out to check the door.  I talked directly with this person over the phone who assured me that water sealing tape was used around the door per the manufacturer's instructions (he told me that he was looking at the tape as we spoke, and that the tape was "clear" and that's why I couldn't see it) .  Upon my own verification I found that there was in fact no tape at all (not even the "clear" tape I was told was there).  Lance then offered to put the correct tape on to the door once the owner saw that it wasn't there.
We inspected around other windows after the sliding door leak and found that Lance had caulked the siding to the window over the old caulk.  By late May (when we inspected) the caulk had already failed because the underlying old caulk had caused it to not adhere.  When inspecting that window, we were able to look at the substrate the siding had been nailed to.  We learned that our house has no OSB under the siding, and the ThermoPly underlayment that was there was completely rotten and falling apart.  The siding was nailed to this rotten cardboard substrate in some places.  It seems that other roofing and siding companies would inform their customers when they find rotten building material or sub par conditions and offer options to the home owner. (In fact Lance had done this with our FIRST roof installation with 2 sections of rotten roofing.) Lance failed to inform us of this serious issue this time around. 
We would never reccomend this company as we feel we have been treated unprofessionallyand that low quality work was done on our house as well as not informing us of issues that we feel should have been brought to our attention so that they could be addressed.

RESPONSE TO PROVIDER COMMENTS:
1: We did not tell Lance Roofing and Siding Inc. (Lance) how to install gutters.  We asked them to replace our gutters that were damaged.  We did ask them to upgrade to higher capacity gutters.  They chose how to do the installation.  The gutters Lance took down (hail damaged) were not installed the way Lance did it so we are not sure how they got the idea.  We didn't care that the gutter connected to another gutter; it was the large, unsealed hole that bothered us.
2: If gutters overflow they are designed to let water off the front of the gutter.  When the flashing runs behind the siding the water will follow it.  The caulking that was done will help with this.  Proper flashing would have been best.
3: The dryer vent that was installed did not even use all the parts that came in the box.  When the workman came out to fix it he "found" the extra pieces and tried to install them. All that was replaced was the outer, visibl

It went very well. They were thoroughly professional--came in and got the job done in two days. They were pleasant and answered any questions we might have. The owner is justifiably proud of his company and its reputation. We had a gutter leak in one place and they took care of it next day. We've had at least one very hard rain since and had no complaints.

He was very professional.  He gave me the bottom line regarding the necessary repairs.  He was fair and square and was very honest about the damages.  He was supposed to inspect my storage shed but he forgot to so they need come back out.

From the very first phone call to getting the work done , they were so promt and very courteous. I would tell anyone to use this company, we could not be more pleased.

They were wonderful. We did get them early so they weren’t so backed up yet. They were great and Chris Hill was our representative. He was with us from start to finish. He came promptly when he said he would, he repeatedly came back when we had questions to answer, he worked with our insurance estimate, he supervised the whole process once the roof was out they re-worked our house when it was 100 degrees. So it took the crew 7 days because we had a big house. They were quiet, thorough, cleaned up and it was just a very good experience. There were couple of things that needed to be tweaked that happens in almost everyone’s case and I had no problems with that. They were not the cheapest but they were pretty reasonable within our insurance quote. We would hire them again. They were here when they said they were going to be here and we were really impressed. It was 100 degrees and they took planned breaks. They just didn’t sit and took planned breaks altogether. We were just so impressed that we gave peas and things like that. They were so hard working. Chris Hill specifically found the particular crew to do our roof because he knew that they were good at working with steep roof. So he did custom the crew to our particular needs.

They came and checked the roof. There was no damage. They are great company. They are polite. They came and were on time. They were quick. They checked even the neighbor’s roof. They didn’t charge anything. I would use them in the future.

They did a complete tear off of my roof. They re-roofed my house and my garage. Lance Roofing and Siding did an outstanding job. They were quite and neat.

The crew did not goof off or use foul language. They just did their work. I never expected a bunch of young men to be so nice. I wrote a letter to the owner of the company and told him so.

Overall, a good experience and I would use them again.  Paul Lance was on-time for our initial appointment.  He used his ladder to inspect the roof areas that were causing leaks.  He verbally ball-parked the cost and said that his estimate would be mailed with in the next two days.  We received the estimate and scheduled the work to be done.  Lance Roofing has a separate crew that handles roof repairs and skylight installs.  Because of this, we didn't have to wait in queue for all of his higher priority roofing replacements to be done before our work could be completed.  The repair crew arrived a couple of weeks later, replaced the skylights (which took a couple of hours) and repaired the leak in the roof.  A separate gutter crew arrived 2-3 weeks later and handled the gutter replacement over the back porch area.  I'm very satisfied with the results.  There were no surprises.

About the only suggestion I could offer Lance Roofing is to call the customer and let him/her know when the workers would be arriving.  Our work required inside access on the skylights and it just happened that we were home when they arrived.  Same with the gutter repair team.  Also, when the work is done, it would be nice if they checked in with the homeowner and gave an update on the work that was done.  Both teams simply left when they were done.  Not a big deal.  But it would have been nice to have an update before they left.

will update

The work was done in June and it looked very nice.  WIthin a few months the shingle started to fall off.  We called the company they came out within a couple of months and put a number of them back assuring us that this would stop eventually.  It never did.  Each season three to six  shingles would fall off  and the company would send someone to fix them.
 The second year a second floor ice dam caused water to ruin sheatrock in the foyer and later in the garage.  The wood that was supposed to be replaced was never replaced under the eaves by the garage which is now leaking. I have leaks now in the kitchen also.

I was a bit annoyed by the fact that Mr. Lance did not provide a written estimate on the day he came out, which was a Thursday.  He did provide a verbal estimate.  He stated that a written estimate would be snail mailed to me the following Monday.  The following Tuesday, I received a written estimate in the mail, which was the same as the verbal estimate he provided.  The written estimate came in a nice pocket folder with a business card, copies of E-mail communications between me and the company, a form letter from Mr. Lance, a refrigerator magnet, a copy of the company insurance coverage, Ohio Bureau of Workers' Comp certification, and an old customer referral listing (customers in my residential area).  He stated they could begin repair work immediately because they were not backed up with repair work (they were backed up with new roofing jobs).Since I have a speaking disability, I had to communicate with Lance via E-Mail.  I had some questions relating to the estimate and sent E-mail to their E-mail address.  My E-mail was returned 3 separate times (3 different days) stating the company mailbox was full.  Therefore, I had to snail mail my questions to Lance.  I received a telephone response about a week later.  Mr. Lance apologized for the delay getting back to me stating the company was busy.  

The estimated cost by Lance was about $150 lower than other estimates I received.  However, I chose another company that was a bit more expensive because I liked the materials this other company would be using, as well as their explanation of how the work would be accomplished.   

They never returned my email

It went wonderfully! The salesman came to the house, explained the whole process, helped us pick out shingles, and  gave us a detailed estimate. We were very impressed with his friendly yet professional attitude. 

The shingles arrived on the day they were promised. The crew was trying to work around rainstorms, so they arrived bright and early the day to which they were committed. There was plenty of help (7 or 8 workers). They worked quickly and well, with no swearing. They were respectful and friendly. They cleaned up after themselves as they went along. As rain was threatening that afternoon they didn't start the second half until the next day, so they didn't have to tarp the roof and risk water leakage into the house. We appreciated that very much. They finished on the second day. In all, it took a total of one day to complete.

.I am astounded at the beauty of our new roof. The color is just perfect and so is the roofing job. We would recommend them in a heartbeat. They weren't the cheapest estimate we got, but I'm convinced we contracted with the right company. We found them on Angie's List.

Lance Roofing was superb from start to finish.  Gary Lance came to the house within 24 hours of contacting them to assess the leak damage.   Within another 24 hours I had two very professionally repaired estimates -- one for a complete new roof which was 30% less than another company and a second estimate to repair and reseal the roof.    They came in and did the initial repairs within days of my signing the contract, but had to wait almost another week because of NONSTOP rain to reseal the roof.   I've had no leak problems since and was extremely pleased with them.

Overall, my experience with them was fine. I was looking for someone to give me a metal roof. I had tried in the past years, and nobody ever showed up. I saw them at the home show that they had, and they said that they would do a metal roof, and on my request, they came out and gave me an estimate. They were punctual. I had two different estimates; one was just under $10,000 and the other was $15,000 because one was a metal roof and the other was an asphalt roof. I don?t have the money right now to do it, but I guess I will wait till we get a little more into the summer. I think I would contact them again in the future. They had quite a few references, and I was going to call a few other people before I did anything.

I was having my kitchen remodeled when there was a leak in the ceiling. Work on the ceiling hah to stop. I called Lance Roofing that morning and the owner came out the same day even though it was raining. He examined the problem and prosed a solution and a price. He sent his workman out the next day and completed the job even though it snowed. It was first rate and the price was right. Lance Roofing guaranteed his work for three years. I am very pleased. JEF