Luxury Heating Company

It was absolutely 100%, it couldn't be better.  They are very skilled and personable.  I have a annual contract with them.  They were right on time.

They are absolutely wonderful.  They are prompt, neat, and quick.  They are good.

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We recently moved and the home we purchased has a furnace that was serviced by Luxury Heating. We had them over for a fall furnace check and found them prompt, knowledgeable and fairly priced. The service rep even hosed out our outdoor ac compressor. We will definitely use them again.

Estimate: thorough. timely. appropriate.
Performed the work efficiently and cleaned up completely
All workers, sales professional and knowledgable
Carefull to follow city codes, inspections
Prices of equipment reasonable
As the system is computer linked and controlled had follow up visit to assure it worked and we understood how it worked.

They do good work.  They did it in a timely manner and they were professional.  They have good customer service.

They came out within an hour of call.  checked everything out and saw that someone had taped the safety switches so they wouldn't go off.  Without pressure they let us know price of repair vs estimate of replace.  When we decided to go with replacement they had someone out to measure and give final cost that day.  Returned first thing the next morning and had everything done early afternoon.  Very friendly, gave us rebates from Carrier and used coupon from Angie's List.  Cleaned up well and explained the new thermostat well.

Everything went great.  It took a whole week for them to do the installation.  We are very happy and have had no issues.

They are very professional, great value.  Will use again.

Luxury Heating  offered us electric heaters immediately.  Our house is pretty well insulated and we didn't think we would need them since we have a furnace in our family room that we expected to help keep the rest of the house from getting too cold.  They couldn't get  the specific model  new furnace from the distributor until Monday and this was Saturday.  Sunday morning, the house was pretty cold and we borrowed space heaters from friends and neighbors.  Late Sunday morning, we got a call checking on us although we had been provided with a cell phone number and could have called Paul earlier.  We asked Paul Samek when we could expect to have heat and he told us about 1 Monday afternoon.  The crew arrived Monday morning and didn't stop working for lunch until they had heat.  It took them several more hours to compete the job but we did have heat as quickly as they could get it.  They provided us with all of the paperwork to sign and they submitted all of the rebates for us.  Paul later mailed me verification and tracking numbers to check the status of the rebates. 

He called the day of the installation to be sure that we were satisfied and had no questions and again several days later.  I don't know what more they could have done.  If they had not told us, we would not have known that there was a recall on our furnace that made us eligible for a $900 rebate on the new unit.  The cost I listed does not reflect that rebate that we will get back from Carrier..  We are impressed with the professional  job and the caring attitude that Luxury showed us.  I did not rate the price since we didn't get prices from any other contractors. 

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Luxury Heating replaced our 22 year old gas furnace and whole house air conditioner. The salesman, Bob, came to give us an estimate within a couple of days of our contacting him. He thoroughly examined our situation and gave several options, explaining each clearly. He came back a second time to answer further questions and refine the proposal. The written estimate was sent quickly by email and was thorough, complete and easy to understand. The work was scheduled at our convenience. The installers came on time, were pleasant, careful, competent and did an excellent job. They cleaned up all debris. They explained the new system including an internet ready thermostat. They will return in a week to make any adjustments to the heating ducts that might be needed. This company installed the original system 22 years ago and have given excellent service throughout the  years, both for annual maintenance and for emergency calls. Their price was very fair.

Technician found a couple of burned out fuses that another HVAC company, which we used for a number of years, did not find.

This was a small job, but we feel this review is worthwhile because we just felt things were done right.  We were treated courteously when we called for an appointment.  The technician was prompt, knowledgeable and respectful of our home, and also gave us useful information for considering a new HVAC system.  Our experience was so positive that we will again contact Luxury for replacing our furnace/heat pump.

They showed up on time and were very professional. They attempted to fix things instead of just upselling services to me. In fact, they helped me locate the warranty on one of the parts in my unit.

Mark showed up as promised { received a confirmation call the night before} and quickly identified the problem. We soon had our air back on! Great experience.

This installation went without a hitch. With our input, the techs identified the additional two ceiling vent locations that were needed to heat/cool areas and created an additional cold-air return to service the new enclosed space we created by finishing the basement. It took less than three hours...AND they did it quickly enough for the drywall installers, who were ALSO working in the basement, to complete their ceiling and other installations.

Our aging water heater developed a seeping leak underneath it.  We contacted this company via AngiesList and they were able to come out on short notice and replace it. 
There were no hidden fees for feed lines, etc.  They even replaced the exhaust line from the water heater to the wall without any additional fees.
The old water heater was brought out and the new one has been working like a champ ever since. 
They were courteous and professional, even careful to not mess up our carpets and handling the small, cosmetic details with the floor.

It was a very pleasant and professional experience

Wonderful experience - they were terrific to work with.  Bob the salesman was so nice and helpful, really helped us through the process and afterwards with the rebate process too.  The service people arrived exactly on time and worked thoroughly and professionally.  Great job - highly recommend! 

The service has turned out okay so far. They were very responsive.

The service turned out fantastic. They are on time and have great service.

The service turned out just fine. They were here in time and got everything done on time. I would recommend them to others.