KAPLAN'S FURNITURE

Description of Work: I ordered a dining room table with 4 chairs and 2 additional chairs for the island in my newly remodeled kitchen on 05/11/12. My FIRST set was delivered on 06/05/12 damaged. The table looked as if it had been dropped with a huge broken piece on one side and 4 of the 6 chairs were either scratched and/or uneven legs that rocked back and forth approximately one inch. These were not rocking chairs. Kaplan's sent 'Nick' to make an inspection and take pictures on 06/12/12 which he did and left me with a colored pen to help cover any remaining scratches until my new table and chairs could be delivered. This process, per 'Teresa Minney', had to be accomplished before a new set was ordered. I was told to wait approx 4-6 weeks. I called Teresa on 07/20/2012 to inquire about a new delivery date and she said she forgot to place the order, "her fault" her words, but records indicated my new table would be in on 08/08/2012. SECOND table and chairs were delivered on 09/18/2012 DAMAGED AGAIN. The delivery men, John Robinson and Dustin Shick who both delivered the first damaged set said they were not surprised. "This happens all the time". They swapped out the new table top and the old table legs and together we chose the best chairs out of all twelve for me to keep until a THIRD set could be delivered. I called Teresa Minney while the delivery men were still in my home and explained the current situation. She was rude, curt, unprofessional and offered to order a new set AGAIN but couldn't promise anything better. On 10/10/2012 with still no word on a new delivery date, I spoke to Jamie Smith, Store Manager and the salesperson I ordered from now 4 months prior, and was given 3 options. 1) wait to see if THIRD table and chairs were damaged 2) If so, "I'll give you a big discount" 3) I will refund you 100%. I told him I hoped to have a new dining set by Christmas and he assured me the new order was placed on 09/19/2012. To date 01/10/2012, I have not yet heard from anyone and am still looking at a damaged table and chairs. It was been 8 months. NOTE: This purchase was at Kaplan's Furniture 24869 Lorain Road North Olmstead, OH 44070