JOHN PAIS AUTO SVC

Brought my son's car in because of a strange noise. There was no check engine light on or anything but it was making a strange whirring noise. They checked for a vacuum leak determined there was none but that the wheel bearing needed replaced on the front driver's side. It took 3 weeks from the time I dropped the car off for that to be completed and cost $233.00. Five days later the check engine light was on and the Autozone code indicated a vacuum issue. Brought it back to John Pais Auto thinking perhaps in checking for the vacuum leak one of the hoses was loosened. Turns out that now it needed a new Natural Vacuum Leak Detection Pump which of course was not anywhere near where anyone would have checked for a vacuum leak. Had that fixed cost $140.00. Three days later, white smoke is billowing out of the hood. Check under it and the radiator overflow tubing has been cut and half of it removed from the radiator cap. The tubing was sliced with the imprints of a serrated edge, no signs of melting, not blown out the side, not worn at all, a complete and clear slice. The half that connects to the radiator cap and is clamped down, was entirely removed.



This vehicle only has 60,000 miles on it though it is a 2003 model year. When I contacted John Pais Auto, they indicated that things wear out. They did offer that I could bring the car back in for them to look at it and see what could have happened but frankly, I would have to be a complete moron to bring the car back to that garage. Draw your own conclusions as to how the radiator tubing was not only sliced in half with a serrated edge but also unclamped and removed from the radiator cap as well as how a vehicle with no history of repairs and only 60,000 miles on it suddenly has so many unrelated problems in such a close proximity to being serviced in this garage.