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Founded 1986 • With Angi since July 2007
1539 E 367th St Ste D
Eastlake, OH 44095
Service Provider ResponseThank you for the positive grade and the positive comments about our crews. We want to be known as an Honest, Dependable and Professional landscape contractor.
Service Provider ResponseI apologize for any misunderstandings here. I do not recall, nor do I see, any estimate requests in our system.. We try to respond to all of our potential customers. There are no services in this potential customer's location (where we do a lot of work). that we would not offer and would not respond. I am uncertain as to the type of service (Removed member name) was asking. We have been delayed in getting our snow plow estimates out. This is something we will be doing within the next two weeks. We are typically not ready for snow plow requests in July and August.
Service Provider ResponseMr (removed member name) Thank you for taking the time to write a review. I do admit that there was a delay due to an issue that I had at my home and I contacted you indicating I would be delayed. My proposal was emailed to you as promised. I apologize if you feel I wasted your time. I certainly did not drive the 45 minutes (x2) to your place and invest the time measuring the property, while missing my daughters' school events, with intentions of wasting your time. I will accept the responsibility of not following up to confirm you received the proposal, however; in this business, we often never hear from a customer if they decide to go with someone else. Through our general conversations, I did share that I work two full time jobs. For the past 28 years, I have never worked less than 40 hours a week for this company.I do not quite understand your "unprofessional" comment. Again, I apologize for the lack of communication. I did send your quote. I did not follow up with you to confirm you received it. I wish you the best of luck with your new home and I do thank you for the opportunity to bid on your project.
Service Provider ResponseThank you for your report. I will not dispute the information provided by the member. In addition to our "technology" issues, I continue to have a family member who is fighting stage 4 cancer which has caused me to drop the ball in many daily business matters. While there are no valid excuses for poor business issues, the overall situation we are dealing with has been quite the challenge. Thank you for the opportunity and thank you for your patience this spring.
Service Provider ResponseThis particular job WAS looked at. A proposal WAS submitted. Family owned and operated. Mother is still battling Stage 4 cancer. Family obligations will always take priority over business. We have been unable to follow up with proposals once submitted. We have had to assume that no communication means our proposal was not accepted.
Service Provider ResponseI do agree with most of "The Member's" comments with exception to not submitting a proposal. A proposal was issued to him on May 15 which appears to be 6 days after his posting on Angies List. I completely understand "The Member's" frustrations. The Member was contacted on May 9th with an explanation for my delay in responding to him. As I mentioned to "The Member" I could write a book referencing unexpected events which had occurred during the two week time period which had passed since I first met with him. I did offer proof / evidence which would confirm the events. Not responding, in a timely manner, to "The Member" is unacceptable. People handle emergency situations differently. I became consumed with helping friends and family and dropped the ball with a handful of business projects, returning some calls and completing some proposals being an example of delayed projects.
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Hydroseeding Services, Lawn & Landscape Maintenance, Fertilization & Weed Control Services, Lawn Installations, Landscape Installations, Hardscapes, Mulching & Bed Maintenance Services, Fences, Digging & Drainage Systems, Hauling & Trucking Services, Snow Plowing & Salting Services.
Large Tree Removal & Fence Installations.
Ward's Lawn Care & Landscape Co is currently rated 4.8 overall out of 5.
Ward's Lawn Care & Landscape Co is open:
Sunday: 7:30 AM - 12:30 PM
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Saturday: 7:30 AM - 12:30 PM
Ward's Lawn Care & Landscape Co accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, PayPal
Yes, Ward's Lawn Care & Landscape Co offers free project estimates.
No, Ward's Lawn Care & Landscape Co does not offer eco-friendly accreditations.
Yes, Ward's Lawn Care & Landscape Co offers emergency services.
No, Ward's Lawn Care & Landscape Co does not offer warranties.
Ward's Lawn Care & Landscape Co offers the following services: Hydroseeding Services, Lawn & Landscape Maintenance, Fertilization & Weed Control Services, Lawn Installations, Landscape Installations, Hardscapes, Mulching & Bed Maintenance Services, Fences, Digging & Drainage Systems, Hauling & Trucking Services, Snow Plowing & Salting Services.
Large Tree Removal & Fence Installations.