Nationwide Cleaners
About us
With over 20 years of commercial and residential cleaning experience, Nationwide Cleaners is the Best Choice for all your cleaning needs. We pride ourselves on treating your home or business like it’s our own. We always guarantee to give you the best Professional Cleaning Services at Remarkable Prices. So go ahead, treat yourself and your family to something a little special.
Business highlights
Services we offer
Air Ducts, Carpet, Cleaning - House, Dryer Vents & Mattress Cleaning. Pet Stain & Odor Removal. Gutter Cleaning, Installation, and Repair. Carpet Repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 14% | ||
| 5% | ||
| 2% | ||
| 2% |
"We are very sorry to have missed your appointment, as you already know he had the wrong number and called and left a message on the wrong voice mail. I am glad that we were able to get you scheduled the next week and I believe everything went great that day. Thanks again for your business and we are very sorry for the initial inconvenience."
Overall, they are very slow and not very effective. Professionalism was there in terms of doing the billing and that kind of stuff. She do all of that doing that correctly and with the taxes and giving me good estimates of what it going to be cost it’s just that her foster way hired and anything that I accustom of paying and the amount of work that done and the time was way less than my expectations.
"[member name removed], I am a little confused, we called you the morning of your cleaning 1/13 to let you know that we would arrive between 11am and 1pm. You stated that you did not want the cleaning and that you had requested a refund. Do we deserve an F for calling you to tell you when we were going to arrive, on the morning of your scheduled service? Why would you want to cancel on the morning of your appointment? Because it was 9:30 and we had not arrived yet? I am sorry that we were not able to service you, but I not sure what we did to deserve an F."
"[removed member name] Fortunately the emails we sent actually were sent through Angie's List's email server so they also have record of some of our communication. You were never scheduled in early December, here is a copy of our first conversations. You purchased on the 3rd and if we don't hear from a customer with in 48 hours we reach out to try to get them scheduled. "Nationwide Cleaners 12/5/2013 Thank you for your purchase, unfortunately we are booked for the rest of this week and next week looks to be too cold to be able to properly clean your car. We can look at the week of December 16th or anytime after next week. We clean from 8am until about 7pm, but because we will be outside for your cleaning I would like to start no later than 3pm. Thanks" You responded. "[removed member name] 12/5/2013 Great. I am off the week of December 23. How about 8:00 AM on Monday, Dec. 23 or 10:00 AM on Thursday, Dec. 26? Also, I have a two car garage. So, you can work in it if you wish. Randy" That is your first email to us, December 23rd is not early December. We then responded that we were booked on the 23 and 26th but were available on the 27th, you accepted. We did have a hose break that day and had 2 customers add on, this pushed your time back. We called and you agreed that as long as we were at your house by 5pm that would be fine. My technician called at 4pm saying he was 20-30 minutes away and you told him that you could not be there and cancelled us. You then asked for the 31st and the technician explained that you would need to call the office to reschedule as he does not have the authority to reschedule customers. You never contacted the office, we were actually closed on the 31st as it was New Year's Eve. I am sorry we were not able to provide the service for you, but I am very disappointed that you decided to fabricate a story rather than just talk to us and be honest. If you wanted a refund you only had to ask, or we could have scheduled you for another time. In response to your accusations, you never had an appointment in early December, you never called to find out the day before the appointment that you were not scheduled, we never said we had no record of your appointment. I find it curious that you do not state the day of your appointment in "Early December" why not? Also why would you email us requesting the 23rd if you had called and found out we missed your "Early December" appointment? You also seemed to miss the part where you told us at 4pm on the 27th that YOU decided you didn't want us to come and complete your cleaning. It is a shame that you had to fabricate a story in an attempt to harm our good reputation."
Licensing
State Contractor License Requirements
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