Chapman Drainage & Basement Repair
About us
Chapman Drainage & Basement is a full service drainage and basement repair company located in Columbus, Ohio. Our areas of expertise include downspout drainage systems, French drainage systems, basement wall repair, basement waterproofing, sump pump replacement and repair, backup sump pumps, culvert installation, catch basins, and surface drainage solutions. In addition to our drainage & basement offerings, we are a full service landscape design/build firm. Columbus, Ohio based Chapman Drainage & Basement offers the strongest warranties in the industry, and service above and beyond the call of duty. We are available 24-7. We serve the Columbus metro area and all of Central Ohio.
Business highlights
Services we offer
Basement Wall Repair, Basement Waterproofing, Downspout Drainage Line Repair, Downspout Drainage Line Replacement, Sump Pump Installation, Sump Pump Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 11% | ||
| 3% | ||
| 0% | ||
| 6% |
"Thank you so much [Member Name Removed]. It was a pleasure working for you. Please do not hesitate to contact us if you need anything else in the future:)"
Jeremy came over, looked at the issue as I explained the symptoms to him (as I did with the other two) and he said more than likely, all I have to do is replace the underground PVC pipe that the gutters empty into (which then drain to street, out a hole in the curb) and I would be fine.
He was right.
Jeremy and his crew can do the same exact work that Rogers and Basement Doctor quoted me for, if needed. However, I appreciate their honesty and integrity (and expertise) to diagnose the issue correctly, and choose a solution that was not only much less costly, but less time-consuming. The last thing I wanted was a bunch of jackhamers in my basement when it was completely unnecessary.
I would equate that to replacing your car's entire engine, when all it needs is a hew spark plug and small tune up
If you have basement water issues, or anything drainage-related, call this company.
"Received the follow-up website request from this customer on 8/20. Stopped out at the agreed upon time, knocked on the door (The website request stated that this customer works from their home. I also work from my home and I always knock out of respect for the customer. Doorbells give a really bad impression when one is on a business call). Did not get an answer. Checked the backyard to see if the customer was outside and couldn't hear me at the front door. Sent a text message from my phone to the customer's cell number that was provided on the estimate request. Text message contents: "[Member name], I'm here. I'll hang out out front for a few minutes. If we miss each other, no worries. Please contact me for a reschedule". Never heard back. While I can understand the customer's frustration, there may actually be legitimate reasons that we missed each other at the time of the follow-up appointment. This customer has my most sincere apologies for any raw feelings they have about this situation. I'm happy to know that the customer found someone else to provide a solution. I wish nothing but the best for this customer in the future."
Company had the gas lines marked since they were close to the drain pipes. Friendly, knowledgeable, cleaned up area and reseeded the area that was dug up
After my last review, Jeremy contacted me with an apology. My needs are being met now and they start work tomorrow. The other Chapman is a relation to Jeremy and so they don't want to take each others clients. I have worked with the older Chapman and he is prompt, friendly, and they clean up after they are done. The company is great.
I would not use Jeremy unless the other company goes out of business for some reason. Then I would definitely work with Jeremy for my next job. I have found that many of these houses out where have drainage issues. It is important to find the right company and be able to trust them to do the job right.
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The pipes have performed well in the past couple of months, including some torrential rains.
My only concern - Jeremy did say that that some areas would be shallow in order to get fall throughout the system - but the finished product is shallower than expected in some locations. Hopefully, some extra soil in and around the planting beds will take care of that in the spring as well.
Even for a small company, scheduling seems a little unpredictable,but overall, the experience was positive and conducted very professionally.
UPDATE: Chapman Drainage promptly responded to a request last fall to correct an issue due to the large tree roots and the system has worked well throughout this rainy season - grades for responsiveness and quality updated accordingly. Thanks again.
"Thanks for the review (Member name removed). Your site was very challenging and avoiding cutting major tree roots was very important to us. The tree on the back corner was extremely challenging to work around given it's close proximity to the house and the drainage system. We try very hard to avoid cutting large roots due to the damage that it can cause mature trees. I would be happy to revisit the site in the spring and see if we can provide you some no-cost assistance with your topsoil needs. I thank you for the opportunity to help you with your drainage needs and will be happy to assist you in the future."
"Quote sent to the email provided during the initial meeting. Customer called personal cell phone while I was away on vacation and my cell phone was turned off (international travel). Would have preferred an e-mail through official channels (which I would have received) rather than calls to my personal cell. Returning to the office on 5/16 and will be available to assist if needed."
I first hired Chapman in late 2010 to install a 300' long drain tile with several surface grates. Our septic mound acted as a giant dam which would create a 40'x20' pond that was about a foot deep after any moderate rainstorm. Jeremy sited the area and indicated the best type of drainage solution. He trenched the area in one day (including several feet of hand-digging and a curb-cut for the drainage to empty into), and installed the gravel and pipe the next day. This completely resolved the water build-up in this portion of our yard. Any time it rains you can see the incredible amount of water being moved by this drain pipe.
The second job (in 2012) resolved poor drainage in two other areas of the yard. An identical solution was recommended and Jeremy installed about 40' in one area and almost 400' in the second area. The 400' section also included 4 or 5 surface grates to allow runoff water to enter the pipe. Both areas would stay wet for days after it rained and it would cause our riding mower to get stuck. The 400' section empties into a drain in the yard (like a sewer grate) and he cut the pipe at an angle so it doesn't stick up. It's well-hidden and won't get chopped by my mower. Both areas are now much-improved, even immediately after it rains.
Chapman appears to have a very steady workload, so he's not as reponsive as you might want but his work and pricing is excellent. Two other neighbors and a coworker have all hired him after I did, with similar results.
Licensing
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