Amanda Plumbing Sewer & Drain

Technician was knowledgable, on time and polite. In and out in about an hour. The price was reasonable. I checked out two other companies. Amanda Plumbing was slightly higher but well within the range of the others. They did a good job. I'm happy. For my $1255, I received a top of the line Blue Angel system. Included backup pump plus back up battery. Don't wait. Call them today and get it replaced.

Did not go well - did not do what hired for - nor follow up with information they were to send regarding cost estimate of future repairs. Just as well, as I would not have hired Amanda Plumbing for another job.

Went very well was less than an hour and I didn't have to worry about doing it myself

During the toilet installation, a valve was inadvertently opened causing

All went as planed, I just wished the plumber they sent had a little more knowledge, he told me on a few questions that he would need to speak to the master plumber about it because he didn't know?

They came on short notice to fix the master bath faucet after the sale of our house. They found the problem, ordered the part needed and returned to complete the repair. It was all done before we moved out. They were very professional.

The "office" had the technician call me back and explain that they could not guarantee that rebuilding the hot water tank would stop tripping the electric??? This is symptomatic of what happens when the thermostat & element goes bad! I have tenants waiting on me to handle the problem so I booked an appointment for the very next morning with the understanding that they couldn't "guarantee" the work knowing this. They can't be the "expert" and called later that day and left a voice mail stating they need some form of payment????? I gave the technician payment on a credit card for the service and trip fee of $100! The owner answered and was rude, stupid about his comments and lacked any business sense at all. No wonder their company can't perform if they have an owner who did not want to hear my reason for calling! I give up on this company, better take heed.

The guys arrived timely, were professional and nice. They were quickly able to assess the issue and had the part I needed on the truck. They were in and out in 30 minutes, and the cost was reasonable. I will use them again, and I recommend them.

Wonderful. On time, very professional and quick! This was very convenient, they were out shortly after I called. Had my drain fixed in not time and didn't over charge me! They didn't try to sell me anything else which was nice because I've had that happen in the past. I was very satisfied and will use them in the future if I need to and recommend them to my friends!

Good! They were fast and professional. They got the job done with no problems at all!

Thought scheduling had me covered. Very responsive during initial inquiry and scheduling. Even received called at 3 PM on scheduled day to tell me we were next service call. However, service tech called at 5:30 PM as he was just finished with last call and only thing he had to go on with our need was "something about a valve". Needless to say he wasn't going to make it that day. Asked me to call and reschedule. I took time off of work for Groundhog Day? Moved on to another provider and got jobs accomplished quickly.

Before Amanda plumbing came out 4 other plumbers looked at the job and refused to do it because of the complexity of the job. There was plastic, PVC, and cast iron pipe all joined together and the cast iron piece needed replaced. The cast iron worried the other plumbers because they said it breaks very easily and if it breaks to much they would have to dig under the foundation. None of them wanted to even try it. Amanda Plumbing sent out a gentlemen who was very professional and told me it was a tricky job, but it could be done. He came prepared with all of the tools and pipe that he needed. He was the only plumber that has never had to make trips to the hardware store, he had everything. After getting into the job he discovered the plumbing was not to code and redid it so that it was. The job took about 3-4 hours because of all the connections that had to be redone. Once finished he did a thorough check for any leaks and explained everything that he had done and what was wrong. He even waited until we cycled our washer because that was the drain that kept backing up on us. I went through several Plumber's some with horrific results so when I found a good one I wanted to share them with others. I will be using Amanda Plumbing again.

On time, quick, friendly, professional, honest. No upselling, no mysterious explanations. Very fair pricing.

He performed the service he came out to do, however there were larger problems that needed to be resolved. He gave me an estimate to replace the supply line running to the curb. His quote for that serivce was on the high side so i went with another company. All in all very professional and courteous.

The job went great! They responded same day and fixed my leak quickly. The plumber also fixed a leaky valve in my bathroom where we had turned the cold water off for months. Very friendly and great quality work!

Spoke to individual who said he was speaking with another customer and he would call me back in a few minutes. He never did.

On time, on budget, no problems

Contact was great, they gave calls a day in advance of service and then a courtesy call when en route to the site, as well as good follow-up and confirmation of what they had done when on site. Scheduling was even slightly ahead of what they projected when I first made the order. After the work I had a remaining concern about one of the gutter drain areas that needed addressed, and no questions asked they sent someone back out the next day and resolved the issue to my total satisfaction.

Service was exceptional. Dan was very efficient. After I told him all the steps we had taken prior to calling, he went right to work. Did some some checks after the clog broke through on the line in the basement and all was great. I must add that Dan was very informative about what he was doing and answered every single question I asked. Clean, precise, very polite, and actually seemed to enjoy his job very much. No need to search again for we have found our forever plumbing service provider!

The guys were great. On time and very flexible as I had several vendors at the new house that day. I took them through the house to get an idea of other things I wanted completed. They were very nice and accommodating. The only thing is they were going to have one of their guys that strictly does remodels reach out to me, but he never responded. Other than that, service was great.

The services were performed over a period of four visits to our home owing to the need to order special parts and the addition of the gas line to the list of services required. All repairs went well with the exception of a leak in our MBR soaking tub faucet. The initial visit to fix this was unsuccessful due to the lack the correct parts. This required ordering parts and a return to complete the job. The first attempt with the new parts did not fix the problem and the technician left saying he would contact the manufacturer to see if there was something else that could cause the problem. We had a call from the company and learned that our technician had left the company and that the management was busy trying its best to ascertain the status of the various open items on which the technician was working prior to leaving the company. I gave them the status of our issue and was told the owner of the company, Doug, would call me. He did the next morning and told me that they would make sure to fix the problem to our satisfaction. The next day a second technician, Glenn, arrived and in short order fixed the problem with the leaking faucet. I was very impressed with a number of items in the above relationship: 1. That Amanda Plumbing took the lead to actively determine the status of open issues of the departed technician and did not wait to hear from the customer. 2. That the owner of the company called and committed to complete the repair to our satisfaction, even if it meant replacement of the faucet. 3. That every time we were to be called and every time a service was scheduled, they were completed promptly, professionally, neatly and in good spirits. In any situation involving repairs, many things can happen to work against success. For me, the measure of a great company is how it responds to the problems and in that regard, Amanda Plumbing is superior.

We have used Amanda plumbing for years and have found them to be very responsive to our needs. They are honest about what needs to be done and they make the repairs in a timely manner. They are a great crew to work with and do the job right. I seldom make recommendations, but in this case I have no reservations!

They were very professional in their conduct and way of talking. It was great to have them clearly explain how everything worked.

I was a repeat customer of Amanda Plumbing. Around 7 am today, I used the schedule appointment feature on Angie's List to attempt to schedule an appointment. I did not hear back for several hours, but got a phone call at 2:52 pm. The receptionist informed me that she couldn't figure out how to reply back via Angie's list, but that she had scheduled me for Wednesday (it is currently Monday) in a window of noon to 4 pm. I let her know that I needed to check with my husband to see if our schedule would accommodate that, since one of us would have to take off work, and call her back. I called back at 4:18 pm the same day to schedule for Friday. The receptionist informed me that she was driving and I'd have to call back tomorrow. I asked her if she knew off the top of her head if that may be available, and she rudely informed me that "I am driving, you will have to call back after 7:30 am tomorrow!", basically making me feel unimportant and unwelcome as a customer. I do not understand, if customer service cannot help me, why are they answering the phone? I would have rather have left a voice mail and gotten a call back tomorrow, instead of feeling belittled. I called the competition and promptly got an appointment (not a window, an actual appointment) for 9 am on Friday. Sadly, no longer a repeat customer of Amanda Plumbing.

It was okay. The backyard after they tore it up, they didn't do a very good job putting it back. We were a little disappointed with that. There is still some recession as to where it was and it's years later after they finished.