INDY DECORATIVE CONCRETE
About us
We specialize in quality decorative backyard living designs and installation. Whether you want a simple patio or an elaborate backyard patio pool deck, built in grill and pergola we have you covered! We have 2 locations in Indianapolis and are excited to be expanding to Dayton, OH in 2024.
Business highlights
Services we offer
Indy's leader in decorative concrete patio installation. Backyard Living Starts with Us!
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 1% | ||
| 0% | ||
| 1% | ||
| 5% |
We requested our deposit be returned and we could part ways - or we would take next steps. We received our deposit Back.
Do not use this contractor.
(Approximate Cost of Service $4000.00)"We believe a copy of the email we sent [removed member name] sums up the issue. I take full responsibility for the oversight on the drawing. Of course, we refunded her money, she never had to ask- We want happy customers and at that point she would be impossible to please. I was not being dishonest in any way. It appears every unhappy customer of ours (we have hundreds of happy) complains on Angie’s List. But is it fair to give us an "F" in EVERY category? We did NO work for this person. Categories Overall Price Quality Responsiveness Punctuality Professionalism **Most importantly: We have been an accredited member of the BBB since 2008 with an A+ rating.** From: Jamie Roland [mailto:[email protected]] Sent: Friday, July 31, 2015 11:26 AM To: [removed member name] Subject: RE: Concrete Project [removed member name], We sincerely apologize for the miscommunication. We truly were not attempting a bait and switch. In creating your contract I missed your steps and it was my mistake that they were not listed or charged. Steps are costly, because it takes an additional concrete truck and second day of pouring. I put check number 3677 in the amount of $277.00 in the mail today. We have many competitors in the city that do wonderful work and we hope you have your patio installed and you love it. Sincerely, Jamie Jamie Roland 8364 Brookville Road Indianapolis, IN 46239 317-784-1464 office www.IndyDecorativeConcrete.com"
After staying off floor for 24 hours what we discovered was horrible. We just spent $10,000 on a floor that doesn't even slightly resemble that sample shown at showroom. I'll be happy to send anyone pictures of sample and actual floor so this doesn't happen to you([email protected]) it's unbelievable we have spots everywhere, lines running the complete length of the room, very inconsistent color ... see the pictures.
We've had 3 other companies with over 25 years experience each. All can't believe the poor craftsmanship.
We were told by more than one the floor wasn't prepared or mixed properly.
For the record the crew doing the work included the owner Marc
I understand mistakes happen but stand by your work! On Indy Decorative Concrete profile its claims Warranties (TRUE)
We would like a complete refund of $10,000. We will have to have the whole floor redone to make it look professional enough to have clients and suppliers in the building.
"We complete hundreds of projects each year and unfortunately we always will have a few customers we are unable to fully satisfy. We understand Angie's list is cheap to join and we were not surprised to see this complaint, but a bit surprised to see an "F" in every category. [Member name removed] (the husband) liked the final product and paid us the full $10,000 on the final day. [Member name removed] (their employee) texted our finisher about the floor "Oh its badass" and "Thanks you guys did a great job" Then, [Member name removed] (the wife) saw the floor and thought it was too dark. She then searched the floor to find any imperfection. We then received demands to lighten the color up, fix areas where stain took differently due to hydrostatic pressure (we had addressed this all throughout the job), and finally, to give them $4,200 by 5/15/15 or they would take us to court. Although we will always strive for perfection on every job we have never had a perfect job. When dealing with natural products and reactive stains, customers have to keep somewhat of an open mind on the outcome of the color. Many factors are completely out of our control even as we follow the manufacturers’ recommended installation procedures. PLEASE NOTE: Obviously the picture from our showroom is not the color they picked and their photos showing the job after completion have dry wall dust all over. I welcome the offer for future customers to go to Columbus to check out the floor. I propose prior that floor is cleaned and we are allowed take photos of the entire floor that we can post on Angie's list. This way future customers can get a true, honest look, like stepping back and looking at the entire floor and hopefully they could skip the trip to Columbus. UPDATE 6/23/15: During this entire process we requested and waited for evidence of the statement "We've had 3 other companies with over 25 years experience each. All can't believe the poor craftsmanship." Due to the time limit Angie's List has for our reply, we were forced to reply without knowing what we were accused of doing wrong. We asked the Angie's list representative to persuade [Member name removed] to contact the distributor of the product we used, to tell us what we did wrong and [Member name removed] refused. We just did not want a paint contractor or tile company to give an expert opinion on our hybrid polymer modified cementitious overlay installation. Finally the Angie's list representative forwarded us 2 quotes (not 3). One quote from a wall coverings company to install an epoxy floor (Not a comparable bid- we did not install an epoxy floor). That quote had NO mention of poor craftsmanship. Also, a quote dated June 16 from a company bidding an epoxy floor (again not comparable) and AGAIN that quote mentioned NOTHING of poor craftsmanship. There was no evidence of a third company that was mentioned in the complaint dated May 26th. I then spoke with the Angie's list representative today and asked how [Member name removed] can make such a claim with no support. I appreciated her candor in explaining to me that Angie's list is not in the business to verify accusations but just to post people's thoughts. Now the BBB verifies defaming statements such as "We've had 3 other companies with over 25 years experience each. All can't believe the poor craftsmanship." We have been an accredited member of the BBB since 2008 with an A+ rating."
During this time, I contacted Marc and asked if it was possible to run conduit under the patio before we pour it so we could run some electrical to the pillars as well as mount a couple outlets. He said that it would be no problem and even recommended his brother-in-law as an electrician to hook the wiring up once the concrete job was complete. We also asked Marc specifically during at this time if we needed any type of permit to do the job. He told us that we did not.
The weather broke and the job began. The first day the crew was out there someone in a state vehicle came over and questioned Marc for the storm water permit and building permit. Obviously Marc did not have these. Marc then told us that we needed to go to the courthouse and get these. These 'surprise' permits were almost $200! Marc specifically said that he NEVER has gotten a permit before. Beware!
Even though we had a 'total' price given from Marc, we paid for the permits out of our pocket. Once we had the permits (after a 2 week delay) the concrete was poured and the stones for the benches showed up. Marc ordered the wrong color stone for the benches. Menards had to come pick up the stone and drop off the new, correct color. Another delay. Also, Marc ordered the totally wrong materials for the fire pit. The patio had rounded edges, rounded stairs, rounded benches, and Marc tried to install a cheap, squared off fire pit. Again, we had to have Menards deliver to correct materials to fix the mistake.
Finally the work was completed and we had Marc's recommended electrician (his brother-in-law) come out to give us an estimate to run the wiring. He estimated $500 to run the wiring, hook up four lights, install an outlet, and install a new switch. We scheduled a time for him to come back and do the work. When the day came for the electrical to be ran, he ran into a large problem. Marc installed the conduit incorrectly so his electrician couldn't install the wiring. Basically, there was no way to run the wiring back down each pillar to get to the next. The electrician told us he was now going to have to drill holes into our brand new pillars to run this wiring but it was a bigger job and something he could not complete that day. He said he would work up a new estimate and get back with us.
A couple weeks went by and we hadn't heard from him. I contacted the electrician several times as well as Marc. Finally, after finally telling Marc that I had not yet left a review on Angie's List because I was waiting to see how we was going to handle this situation, he contacted me. I told him that his brother-in-law would not respond to me and Marc responded with, "Well he doesn't actually work for me". This was frustrating to hear after it was a family recommendation from him. I told him that this job was now going to cost more than anticipated from the mistake that Marc created. I told Marc that I was willing to pay the original estimate price of $500 if Marc would simply take care of the difference. Marc had zero interest in making this situation right.
The way Marc talked to me on the phone was disgusting. I totally received the "I have your money, why are you contacting me" attitude. He had absolutely no intent on helping us after the fact or resolving the problem that he created. When I called him on this, he actually started screaming at me on the phone. This is by a landslide the least professional business owner I've ever done business with.
We feel that Marc told us whatever/exactly what we wanted to hear in order to get this job booked. Once the job was booked and he had half of the project money up front, that is were the service and the treatment we received went downhill drastically. Everything that we asked up front for the Indy Decorative Concrete to do was "no big deal". Marc seemed to be a subject matter expert on everything until it actually came time to get the job done. It was nothing but delays, wrong products showing up, and an overall poor job being done.
[In response to the reply left by Marc on 6/1/14]
I do not agree that the concrete looks great. When we talked after the job I brought up the issue of the seal/stain being very blotchy/uneven throughout the entire patio. You never even came back to check out the issue.
There were no mid-project changes in shape that you allude to. The only changes mid project were materials because you were providing them and you provided the incorrect products.
It is true that the conduit was added after the original contract was signed, however, it was added to the project WELL before any work had been performed. It's also true that I did not have the conduit available for Marc to install. That is because he specifically said he would be providing the conduit! If you are doing a job for someone and they're paying you almost $11,000, why would you not be SURE you were installing the correct conduit?
When Marc says that he appreciates he and I working out the details for the permit, I'm sure he does appreciate this. This is because my wife and I were the ones who made the trips to the court house to get the permits and forked over the extra cash for them. He literally did nothing. He could have gotten the permit himself that would have given him the ability to do these jobs in our county (Johnson) but chose to have us spend our money on it because it was cheaper. And please keep in mind, we specifically asked Marc if we needed any kind of permit at all - to which he told us we did not.
The conversation on the phone did not go how Marc said. He was yelling and angry. If you look at some of his other reviews on here, this isn't the only case that this happens. Either Marc just has a bunch of lying customers or Marc is the common denominator. Other customers have even called him "belligerent". We definitely got a taste of this also. We are upset that we spent so much money with someone who cares so little about their customers.
"[member name removed], we offer our sincerest apologies that we were unable to completely satisfy you. When a customer allows us in their home or business our goal is always their happiness. We are a decorative concrete company and the concrete work looks great! I know you agree, because if you were not 100% satisfied with your concrete work, I am certain you would have listed any issues in the "F" rating you gave us. Throughout the project we were attempting to be accommodating to you. We allowed for mid-project changes to the size, shape, and materials used because we really wanted you happy with the end result. We performed many services for no additional charge that were not in the contract. On a project your size, it is reasonable to expect some hiccups along the way. I made mistakes that I owned up to and fixed promptly (project was completed April 7th). I appreciated you and I working out the details on the Johnson County permit. Each municipality is different and has to be researched depending on project type. Where the disagreement stems is when we agreed (outside the contract) to install conduit that you were to provide. You did not have it available when we needed it so I bought what I thought would work (did not charge you) and unfortunately it was too small. Now, you feel that we should agree to pay an unknown amount for someone else to switch it out. On our last phone conversation I was trying to communicate that we were willing to come back and dig down under the pillars and re-install, if you provided the correct size. We try to help our customers out any way we can, sometimes to a fault. As a business owner, I plan to hold myself more accountable getting detailed change orders drafted and signed as needed."
They charged me by the SQ FT and told us up front how much the job would cost. We appreciate the upfront pricing, and quick work.
"[member name removed], In years past, I would arrive at the appointment time and more times than you would think, they would have forgotten about the appointment. Now, I always call and confirm appointments before I drive out to someone's home. If you would have called me back anytime that evening I would have happily come out. Again, I called 40 minutes prior because I was getting ready to leave for your house. I left the message for you call me back. Why did you give me an "F" rather than just call me back? Another note, Angie's List- this is why we continue to ignore your solicitations for us to pay to advertise with you. Any unreasonable person can get on Angie's list and give a permanent "grade.""
"[member name removed], I apologize. My basement flooded that evening. My wife called in a panic and I completely forgot about our appointment. I would have called you in the morning when I looked at my calendar but I received the "F" notification first."
BTW, I couldn't help read the recent negative review on this company, which I must comment on. When I first talked to Marc on the phone, he was very professional and courteous and I very much appreciated him giving me an approximate quote on the phone, based on the information I provided him. He explained that this was a very busy time for him (it was May), and we set up an appointment a week or so later for him to look at the job and provide a written quote. He was punctual for that meeting, and for completing the job when he said he would.
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Contact Information
5551 Webster Street, Dayton, OH 45414
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