"Thank you for allowing us to work in your home! Our installers loved working with you, It's been our pleasure and we look forward to keeping your new system maintained for years to come. John Seiber"

"I have spoken to the on call Technician, apparently an attempt was made to reach you on Saturday, and a message was left. I believe you spoke with the Technician on Sunday as well and for whatever reason you didn't want service at that time. I apologize if you feel our response rate wasn't satisfactory, we have since added some procedures to help speed up the process on the weekends and after-hours. I'm not saying we are perfect but we do our best to be responsive. I would be happy to offer you a voucher for a no-charge tune up. Thank you for the feedback, it's bittersweet as we never want to upset customers, the only silver lining is it we are able to make policy and procedure changes from lessons learned. Doug Washburn"

"Thank you very much for taking the time to leave us a review. Jack, Extreme's One Hour Heating & Air"

"Thank you for taking the time to leave us a review. We are very happy to hear about your experience with our technician. We thank you for choosing us and we look forward to being here for any and all of your heating and air needs. Jack, Extreme's One Hour Heating and Air."

"Thank you for taking the time to review us. We are glad we were able to resolve the issue quickly and efficiently. We look forward to being here for you for any and all of your heating and air needs. Jack Stump, Extreme's One Hour Heating & Air"

"Thank you for bringing this to our attention. I spoke with our technician who visited your home in May. We took the time to review the notes he made. He determined there was a leak due to the absence of refrigerant in the system. Our pricing model include set pricing and a leak can be expensive to fix depending on the component that may need to be replaced. This would be found through a leak search which did not occur. There may have been some confusion about the price due to the fact that you were quoted for a complete replacement AC unit. Commonly, when a customer is faced with a major repair on an older unit, we like to also provide them with a quote for a new AC as well in case they would like to use this time as an opportunity to upgrade prior to incurring maintenance off. I saw that he even noted special discounts off the purchase price given your situation. I regret that this miscommunication occurred. If you still have any questions or concerns do not hesitate to contact me. My email is [email protected] . Jack, Extreme's One Hour Heating and Air."

"We are glad to hear about your experience. We take great pride in the awesome people who work for us. We will be here if you ever have any questions and of course for any and all service needs. Thank you for choosing Extreme's One Hour - Jack, Extreme's One Hour Heating and Air"

"Thank you very much for taking the time to leave us a review. We do have set pricing and in most cases this straightforward pricing model benefits our customers. Occasionally in special circumstances it does end up being inefficient for some customers. I apologize if you feel this happened to you. However, I am glad that our emergency service did provide a fast and effective fix. We hope you will continue doing business with us in the future. Jack, Extreme's One Hour Heating & Air"

"Thank you for taking the time to review us. Our technicians are our most valuable asset and I am glad that showed. We take pride in the quality of their work and we certainly appreciate that you allowed us to earn your business. We look forward to being here for any and all of your heating and cooling needs. Jack, Extreme's One Hour Heating and Air"

"Thank you for taking the time to review us. We certainly know that it can be quite stressful to have an AC unit go out during a hot week. We always work to make sure we get out to our customers as quickly as possible. I am glad that we were able to get to you ahead of schedule. Thank you again for choosing us and we look forward to being here for you for any and all of your heating and air needs. -Jack, Extreme's One Hour Heating & Air"