"I apologize that we failed to contact you. I hope your project was completed to your satisfaction. If there's anything else we can do for you, please reach out."

"Thank you for the kind remarks. We appreciate your business!"

"Thank you for the feedback. We appreciate the opportunity to work with you!"

"I'm sorry for your experience. After digging in with my team to understand what has caused the delays, I understand our team has been working to resolve your woodpecker issues for some time now. Getting our availability and yours to mesh has caused part of the delay. My understanding is that one of our carpenters and our production associate Jake are on site and getting these items addressed for you."

"Thanks for leaving us a review, and thank you for your business!"

"Thanks for the review! We appreciate your business."

"I'm glad to hear you're enjoying the fresh coat of paint on your home. Thank you for the kind remarks, I have shared them with the painter."

"As we discussed on the phone, I'm very sorry for your experience with CertaPro Painters. This definitely isn't the level of service and finished product that we strive to provide. The issues you've identified have been shared with our team as an opportunity to coach and strengthen skills. As we spoke about, we are working to find resolution with you that you'll find satisfactory."

"Thanks for the review! I'll be sure to share with the team. We appreciate your business and look forward to working with you in the future."

"Thank you for the kind remarks! One of our core values is to take pride in what we do; I love hearing that you experienced that with our team."

"[Member Name Removed], Thank you for the kind words. We are very happy that you were satisfied. We look forward to working with you again in the future!"

"I'm very sorry that this was your experience. We have reviewed our records and are unable to locate your name in our database or any digital messages requiring a return call."

"Thank you for sharing your experience! Your feedback will be shared with both of our team members that assisted you."

"Thank you for your feedback! We look forward to working with you on future projects."

"I'm sorry to hear that we got paint on your trim, floors and personal belongings. You are absolutely correct that this is not an acceptable result. As you stated, we did offer to come back out and fix the issues. I understand your thought process on not having the same people come back out. There are a few ways to think of this. Where it makes sense to, we try to approach problems with the sentiment "learn from your mistakes and finish the job that you started." I sincerely thank you for the perspective of "they messed it up the first time, I don't want them back." We will be sure to be more sensitive to that perspective in the future."

"I'm very sorry that you didn't have an exceptional experience with us. We strive to provide a quality service from beginning to end but obviously missed the mark in regards to your project. My understanding is that our team has been in touch with you to try and rectify this situation; I will follow up with them to ensure we've done our part to address your concerns."