RC NORMAN CONSTRUCTION COMPANY, INC.

The two projects (the stamped concrete patio, and the drop-ceiling in basement) went okay-to-mediocre. The okay job was the drop ceiling, quality was okay-to-good on that, but the communication process and consultation and 'advice' was rather mediocre. The mediocre job was the stamped concrete patio (a 14x16 stamped concrete patio) which we noticed a flaw right away after it was completed (and which the project manager also admitted) but about which apparently we couldn't do anything since we had already paid the final installment and we signed (the contract spells out that by signing you agree that the job is to your satisfaction). So, ultimately, we ended up powerless. The flaw in the patio is what we believe a structural issue --when the concrete was poured, a section of it developed a low point right in front of the bottom step (from the door to the patio), which tends to collect water whenever it rains or when we water our flowers (and there's water from the hose). The fact that rainwater collected in that low spot was something the project manager also saw when he came to see the completed project --it so happened that it was raining earlier that day, so the evidence was right there in plain view. He did admit that "oops, this was not supposed to be that way" but he shrugged his shoulders and said, "well, some materials you can't control how they behave." We believe that this is not primarily the fault of the 'nature of the material' (i.e. the concrete) but rather poor leveling of the surface overall. This low spot in the past two years has actually contributed to some slight "moss" growth (and discoloration) in that area, since it's almost impossible to have that area (about 2 square feet or a bit more) entirely dry. Water tends to sit there even after I sweep the water away and try to push it out of the patio completely. We are NOT HAPPY AT ALL about this, because it has compromised the overall quality of the patio, let alone it is a source of moisture. I would advise people to NOT HIRE this company for similar projects. I considered taking the company to the Better Business Bureau and filing a complaint with that office, but I am not confident that it will work or that the issue will be resolved, because from what I understand, once concrete is poured and set and sealed, there's little you can do to correct leveling or grading. This should be done before. So in our experience, we paid roughly $5,000 (maybe it was $5,300 --can't remember precisely) for a stamped concrete patio that has a problem and this is not a good experience. There were additional concerns with the quality of the job performed for that patio: there was no proper explanation about what we need to do to prepare for the day they would come to pour the concrete. Our gutters had lost of debris --which started blowing into the concrete once they poured it and left indentations that were not meant to be there; they could have told us ahead of time to clean the gutters (or at the least gather any excess debris that may fall into the concrete). We got the impression that they were rushing the job because the scheduling for the job to start was on the Friday, just before Memorial weekend. I know they knew something went wrong when they poured the concrete because I was inside the house (in the dining room which leads out to the patio) and although I couldn't see outside because they had put the protective plastic over the glass door, I could hear voices. And at some point I overheard some talk (though I couldn't decipher exactly what they were saying) that had a tone of concern. Anyhow, I know it's even too late to write up this review two years later, but I feel it's necessary to say what went wrong.

Seriously, two weeks after talking to the receptionist who assured me one of the contractors would call in a day or so I have still not received a call. If it takes over two weeks to get a call from one of their contractors than I cant imagine working this this company. Every time I have tried to work with RC Norman I have had a bad experience. With vigor I have shared my negative experience with RC Norman with neighbors friends and family and I will continue to do so. Thanks for ignoring your customers

R.C. Norman finished on time and within budget. They took about 5 days to complete the project and did so very professionally with very little overall disruption. They had excellent design concept input and the work done was very high quality. They cleaned up at the end of each day, and were flexible on the payment terms as well. We comparison shopped extensively and R.C. Norman was the best by far.