Winnscapes Inc Schmidt Nursery Co

"WE ENJOYED WORKING FOR THE MEMBERS. WE ARE RATHER TAKEN BY THEIR COMMENTS. THEIR PROPOSAL WAS WRITTEN ON 10/01/03. THEY ASKED US TO WAIT ON THEIR BLACKTOP CONTRACTOR TO INSTALL THEIR DRIVEWAY. WE CONTACTED THE BLACKTOP CONTRACTOR TO HELP PRIORTIZE THEIR JOB. ONCE DONE, WE RETURNED ON 11/04/03 TO DO THEIR INSTALLATION. MUCH OF IT WAS IN A WET SWELL. WE DID WHAT WE COULD AND COLLECTIVLLY AGREED TO WAIT UNTIL DRY TO PROCEED. WE RETURNED ON 4/19/04 AND DID MORE WORK BUT IT STILL WAS TOO WET TO FINISH. WE DID MISS A DRY WINDOW AT THE END OF JUNE. WE STRUGGLED WITH MOISTURE ON THE SITE UNTIL COMPLETE. THE MEMBER''S SHOWED US AN AREA OF CONCERN IN WHICH WE''VE RESPONDED TO ALONG WITH A REQUEST TO BE PAID. THE WAS ON SITE 4-5 TIMES THROUGHOUT THE PROCESS."

"THE MEMBER CALLED IN ON 02/18/04 FOR AN ESTIMATE. HER CALL WAS RETURNED ON 02/19/04 BY THE OWNER OF THE COMPANY AND AN APPOINTMENT WAS SCHEDULED WITH A DESIGNER. THE OWNER NOTED ON THE SALES LEAD FORM DESIGN FEE DISCUSSED. SHE WAS INVOICED FOR THE DESIGN FEE ON 04/26/04, CALLED IN SPOKE WITH ACCTING ON 05/03/04 STATING SHE HAD WANTED TO GIVE THE DESIGN BACK TO THE DESIGNER AND WAS TOLD TO KEEP IT AND DID NOT UNDERSTAND WHY SHE WAS BEING INVOICED FOR THE DESIGN. THREE MSGS WERE LEFT NOTED IN HER COLLECTION FILE BETWEEN 05/05-05/11/04 EITHER AT HER HOME OR HER CELL PHONE BY OUR BUSINESS MANAGER WHO RESEARCHED HER CONCERN. SHE RETURNED THE CALL ON 05/12/04 AND SPOKE WITH OUR BUSINESS MANAGER. MS. MARTIN EXPLAINED SHE HAD CONFIRM THE SALES LEAD NOTES WITH THE OWNER, SPOKE WITH THE DESIGNER AND HIS SUPERVISOR WHO HAD PREV. SPOKE WITH MISS CLARK ON THE DESIGN FEE. TWO STATEMENTS WERE SENT FROM 06/04-08/04 BEFORE BEING SENT TO COLLECTIONS IN 09/04."