Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

The Waterworks

4.7(
2,430
)
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical Baseboard or Wall Heater - Repair,

About us

Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]

Business highlights

Emergency services offered
90 years of experience

Services we offer

Plumbing, air conditioning, air quality, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing., boilers, commercial pizza ovens, downspout cleaning & repairs, drain cleaning & clearing, fire hydrants, garbage disposals, gas line installation, grease traps & FOG services, heating, hydro vac, main water line, pipe patching, remodeling - kitchen & bathroom, sewers, sump pumps, trenchless pipelining, water heaters, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, water treatment

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.72,430 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
7%
3
3%
2
3%
1
3%
Write a review
Showing 76-100 of 2430 reviews
Bryce C.
Feb 2020
5.0
Yes, I recommend this pro
$175
Went very well and our tech Mike was not only very professional, but also very personable. He made recommendations that would save us time and money. Will hire them again if/when needed.
Response from The Waterworks

"Dear [Member Name Removed], The Waterworks is at your service! We are happy to provide you with professional and personable service whenever needed. Thank you for choosing The Waterworks! Rhonda"

Robert S.
Feb 2020
5.0
Yes, I recommend this pro
$2,100
The office was excellent in responsiveness, scheduling and communication. Plumber Bradley was personable, professional, efficient, and fair in pricing adjustments. The work was not cheap, but a well run business with very experienced staff deserves it. I'm glad to have found my new go-to plumbing company.
Response from The Waterworks

"Thank you for your kind words, [Member Name Removed]! We are thrilled to be your new go-to plumbing company!! We will strive to provide you the most personable, professional and efficient service in the future. Thank you, Rhonda"

Cathy C.
Jan 2020
5.0
Yes, I recommend this pro
Very well! Technician Ryan called when he was on his way, explained the process and answered all my questions throughout the process. He was professional and cleaned up the work areas afterwards..
Response from The Waterworks

"Dear [Member Name Removed], We are always so happy to hear about our fantastic techs going above and beyond! Our HVAC division, The Comfortworks, is second to none! We appreciate your business and your great review and hope to be of service to you in the future. Thank you, Rhonda"

Andy G.
Jan 2020
5.0
Yes, I recommend this pro
$370
Very well. I'm satisfied.
Response from The Waterworks

"Dear [Member Name Removed], Thank you for your review! We are grateful for your feedback. We know you have many choices for home service. Thank you for choosing The Waterworks! [Member Name Removed]"

SCOTT S.
Jan 2020
5.0
Yes, I recommend this pro
$300
Jeremy and his apprentice were able to solve the problem quickly. They explained the issue clearly and were vey professional. I would definitely hire them again!
Response from The Waterworks

"We are so pleased that our technicians were able to solve your problem! We try to make every customer service experience a great one. We are proud of our apprenticeship program. Master plumber, Jeremy, provides excellent on the job training for new professionals here at The Waterworks family of companies. We appreciate your business and feedback. Thank you for choosing The Waterworks! Rhonda"

Jill N.
Jan 2020
5.0
Yes, I recommend this pro
$600
Called Sunday morning when 2 toilets wouldn’t flush ?. Technician arrived within 90 minutes, very knowledgeable and professional. Got plumbing functioning within an hour. More complex issues with plumbing. It was the first plumber to actually define why I have recurring issues.
Response from The Waterworks

"Dear [Member Name Removed], Thank you for taking the time to post your review! The Waterworks tries to make each and every customer experience a great one. We are glad that our technician, John, was able to take care of your problem and add a bit more to your service. Thank you for choosing The Waterworks! Rhonda"

Dan S.
Dec 2019
5.0
Yes, I recommend this pro
$600
Very well. Very professional.
Response from The Waterworks

"Dear [Member Name Removed]~ Happy Holidays to you and thank you for making ours more merrier! We are very grateful that you took the time to post a review and give us feedback. We know you have many choices in home services. We thank you for choosing The Waterworks!"

Karen S.
Dec 2019
1.0
Enjoyed the gentelman that arrived to do my estatement and he seemed well versed in what needed to be accomplished. He stated he was going to be out of town for the next month so I figured I would receive an estatement while he was out of town. I finally phoned when I figured he would be home and he announced he had just gotten back in town. It has now been two weeks since I spoke to him and still no estatement except for him stating over the phone that he would beat a competitors quote by $100. I'm sorry but that doesn't work for me. I prefer a written quote.
Response from The Waterworks

"Dear [Member Name Removed]~ We were dismayed to see your note about our Dayton office. We had to dig into a bit so I apologize for the delayed response. First and foremost, you have every right to be disappointed with the lack of estimate and response. This is not how we do business nor how we respond to our customers. We keep detailed records and we tracked the individual who handled this. He should know better and have provided better customer service. We are sorry. This situation was addressed personally with him. We hope that you and your family have a most blessed holiday and New Year!"

Pam C.
Dec 2019
5.0
Yes, I recommend this pro
$1,900
We had a water line break that needed fixed within two weeks per the water company. After calling many places, waterworks was very responsive and friendly. The price quoted was in our budget and competitive with others (actually a little less) so we chose them. We had the fix scheduled for a few days later. My only complaint is they showed up a half hour later than promised but they were polite and did the job so I won't complain about that too much. I remember the one worker's name was Cody, and he was very professional and helpful. We ended up paying less because they were hesitant about digging the entire line because it was so close to the gas line. So they just fixed the broken part. We're happy with their service.
Response from The Waterworks

"Dear [Member Name Removed]~ Thank you so much for taking the time to post not only on Angie's List but Google Business. We cannot thank you enough for your shout-out and kinds words, especially about our technician Cody. It makes all the difference in the world when our techs receive positive feedback. We are glad you were happy with our services and support! Happy Holidays to you!"

Abbey B.
Nov 2019
5.0
Yes, I recommend this pro
$200
Seemingly out of nowhere, we had a water line leaking in our basement. All we could tell was that it was a hot water line, and we were a bit frantic to have it fixed! Our usual plumber was booked until the next week and so was the second plumber we called; the second company suggested we try a larger company to improve our chances of getting on a schedule sooner. The Waterworks is known to us--their trucks and vans are all over the place--and after checking them out on Angie's List, we called them. They could come on Saturday but we would be out of town, so we decided to do an emergency/overtime service call to solve the issue same-day. As promised, I received a phone call once our tech was on his way; he arrived just before 10PM. Keith was super friendly and immediately found the source of our problem: a plastic tube that ran from our water heater to the humidifier unit on our HVAC system had split and was leaking. He advised that he could either patch it or, preferably, replace the plastic tube with copper. We elected to have the line replaced with copper since that's much more durable. He was confident he could complete the work within the one hour time frame (the stated cost of the service call), and he was right! Keith was awesome, and we really appreciated him taking the call and sorting us out.
Response from The Waterworks

"Dear [Member Name Removed]~ Yes, leaking water lines are not fun! We are so pleased that you took a chance and gave us a call. Thank you for taking a moment to post this review, and especially single out our tech Keith. He works hard to make sure his customers are pleased with his service. We know you have many options. Thank you again for picking up the phone and calling The Waterworks! Have a great week."

JOY S.
Sep 2019
5.0
Yes, I recommend this pro
$295
They scheduled us immediately. The technician showed up promptly (right at the beginning of the 8am-12:00noon window), worked for 2 and a half hours, and soled the problem. He was polite and professional.
Response from The Waterworks

"Dear [Member Name Removed]~ Thank you for taking a moment to provide such wonderful feedback and review. We are glad you were happy with our service and our technician. We strive to execute excellent customer service. We know you have many choices and are grateful that you chose The Waterworks. Have a great weekend! We shall share your kind words with the team. The Waterworks"

Barbara W.
Aug 2019
5.0
Yes, I recommend this pro
$168
Great! It was late in the day but they sent a technician out by 6:30 pm and he found the problem and quickly fixed it. I was so grateful. Price was very reasonable.
Response from The Waterworks

"Dear [Member Name Removed]~ Thank you so much for providing positive feedback about our company. We are glad that we were able to assist you and that you had a good experience with our technician. We know you have many choices and are most grateful that you chose The Waterworks. Have a great day~ The Wateworks"

Marsha S.
Aug 2019
5.0
Yes, I recommend this pro
$1,300
Rodney was the technician who came to assess my water leak in the basement. It was a sump pump failure. However, matters were complicated by the amount of water and ongoing flow of water into the basement. He worked about 6 hours to get the job done, and get it done right. It cost more because it wasn't just a matter of going to Home Depot and getting a new pump. I had a primary and battery back-up, with alarm installed. There was also an electrical outlet that wasn't sufficient for the new pump. Well worth the money and can't say enough about Rodney's integrity.
Jane M.
Aug 2019
5.0
Yes, I recommend this pro
$1,378
They did an excellent job and told me that it was a good idea I had a new one. It was ready to burst!!!!! Whew
Response from The Waterworks

"[Member Name Removed]~ Good morning! Thank you for taking time from your day to provide such a great review! We really appreciate the shout-out and thank you for choosing The Waterworks for your plumbing needs. We are especially happy that we caught a potentially disruptive issue. Enjoy all of that hot water...safely! Have a good weekend! The Waterworks"

Thomas V.
Aug 2019
1.0
$190
The whole time onsite took less than 15 minutes which included the service tech's going out to his truck to get a "disposal wrench" and later writing up the bill. He spent all of two minutes of actual work on the disposal and simply inserted the wrench into the special opening on the disposal to get it running again. No parts had to be replaced, nothing needed to be taken apart and reassembled, and the disposal didn't need to be unclogged. I was charged $190 which I think is an outrageous amount of money for 2 minutes worth of actual work.
Response from The Waterworks

"Dear [Member Name Removed]~ In order to respond accurately, we had to investigate this claim and background. Per our Customer Service Manager,this complaint had already been handled and you were aware that you would be issued a a refund check. The adjustment form was processed on7/31. Check was mailed out on 8/7/2019. The technician charged our menu pricing as he was following protocol. You were made aware of this on the phone call with our manager. Prior to work beginning, you were also provided with an estimate which you could accept or not accept. You did choose apply a $30 off coupon to the transaction which took your cost down to $160 and this was prior to refund. This is not accurately reflected in the above fee nor the comments. Our customer service manager also let me know that she explained all about our menu pricing over the phone as well as talked through the refund. Thank you for your patronage. Have a great weekend. The Waterworks"

Rikki P.
Jul 2019
5.0
Yes, I recommend this pro
I was very pleased with my service. Mike arrived promptly, was pleasant, knowledgeable, and professional . The cost was reasonable, and my drain issues totally resolved. I highly recommend Waterworks and Mike!
Response from The Waterworks

"Dear [Member Name Removed]~ We appreciate your taking the time to post such a complimentary review about not only our company but our technician, Mike. We strive to provide top-notch customer service as well value to our clients. We will share this with Mike. Thank you for recommending us. We know you have many choices and are grateful that you chose The Waterworks!"

Thomas V.
Jul 2019
3.0
$190
I received a service call today 07/23/2019 to restart a kitchen sink disposal that would not restart. The service technician was able to restart the disposal without any more work by simply inserting his "disposal tool" into the bottom on the disposal. ?The whole process took 15 minutes at most which included time for him to go out to his truck and get the tool as well as writing up the bill which was for $190.00. By my calculations that amounts to a charge of $760 per hour. He was nice enough to suggest that I find a coupon online which I did for a $30 discount which still resulted in a charge of $650 per hour. I'm a retired senior citizen on a fixed income. It seems to me that your company is into highway robbery.
David G.
Jun 2019
2.0
$60
We needed the (2 month old) garbage disposal and drain lines tightened under the kitchen sink and then a quick repair to the Sump Pump drain where it exits the house. I called Waterworks with the two items we needed help with and they scheduled someone to come out when it was convenient for us. Waterworks came to our home right at the end of the window they promised and immediately told my wife that the disposal could be fixed with the purchase of a new garbage disposal for an additional $380.00. (my 3/4 HP InSinkErrator Badger only cost $130) When she pointed out that our current disposal is only 2 months old and needs tightened, they dropped the sales tactic, did the job and left. They didn't have the second job on the work order, so they did not perform that task. It was a lame move to work on the wife attempt an up-sell on a clearly overpriced product. I was straight up with them on the phone and if it was to small of a job, they could have said so then.
Stephanie F.
Jun 2019
3.0
$715
This company is great for a quick fix, but they were not the plumber for us. We made a quick decision to hire them after having to dismiss another plumber. We really needed someone to help us problem solve. We installed a new vanity top over an existing vanity and the pipes did not align correctly. All of their pricing is read off a sheet so that the plumber doesn’t have to do any real assessing. I feel that there was likely a better solution than paying $700+ to lower 2 pipes a few inches.
SHARON R.
May 2019
3.0
The man did come after hours so I knew that would be a higher charge. When he left he said it would be approximately $500 but when the bill came it was over $900. I called the office three times to have someone explain the bill to me and no response. I live in an condo complex and the condo president and a member from the condo management company had to call them in order to get an explanation for me.
Response from The Waterworks

"Ms. [Member Name Removed]~ Good afternoon. It is our process to investigate claims made against us. We keep all records in addition to the Tech on site, the estimate and final price. We do not proceed with any work unless it is approved prior. Based on our records, we note the following: While you ([Member Name Removed] is a tenant of said condo, the invoice/bill was handled with [Member Name Removed] with the property management company ([Member Name Removed] Group). We have record that the [Member Name Removed] Group paid the invoice and we have spoken with [Member Name Removed] several times. Per our notes and phone records, Tenant stated that DLM1 (technician) told her it would be roughly $500. We reviewed the invoice with TECH DLM1 and he stated that there was no price given to tenant. He did provide a breakdown to the Property Mgmt. company as they approved and were paying the bill. We billed T&M (time & material) per work completed. Our Customer Service Mgr. spoke to [Member Name Removed] on 3/15/19 with a breakdown/explanation of the bill and she was okay with that and the invoice was paid in full. Thus, you were not responsible for invoice per our knowledge. If your property mgmt. company billed you for part of the work, the discrepancy and complaint should be filed with them. We have no knowledge of how that works. If is often difficult for service companies who get called out when not all communication and information is fully disclosed on a public website and provide what we consider an unbalanced and unfair review. We take our customers and those we serve seriously. Best~ The Waterworks"

David Z.
May 2019
5.0
Yes, I recommend this pro
$330
The service person, Mike Shaffer was at the my house at 9:15 AM (the window was 8:00 AM to 12:00 PM). I received a call ahead and Mike was here. He cleared the root blockage and the time spent 20 to 30 minutes. I receive a one year warranty and a senior discount.
Response from The Waterworks

"Dear [Member Name Removed]~ Thank you so much for not only recognizing our company but one of our very best technicians, Mr. Shaffer. We know that you have many choices out there and are grateful that you picked The Waterworks to handle your plumbing needs! We shall share this with Mike and the staff! have a great day! The Waterworks"

Stacy K.
Apr 2019
5.0
Yes, I recommend this pro
$300
Due to some miscommunication with the flooring company Waterworks was not aware my job was done to come out for the reconnect. I called and they immediate got me on the schedule for the next available technician. Tech came at 10:25pm (crazy) and was upbeat, knowledgeable and fast. Through conversation I showed him another issue unrelated. Chris took the time to look and set up an appointment to come back the following day. He was fabulous about not only fixing the issue but explaining to me how I could be proactive about future upkeep. I will definitely be calling them back if I have another need.
Response from The Waterworks

"Dear [Member Name Removed]~ Just a small note to thank you for your kind post and rating for not only our company but our technician, Chris. Feedback is such a driver in the service industry and we take our interaction with our customers very seriously. We are glad that your experience was beyond expectation. Thank you for choosing The Waterworks. We know there are many choices and are so happy you chose us. We will share this posting with our staff! Have a great week! The Waterworks"

Tim L.
Apr 2019
5.0
Yes, I recommend this pro
As expected and the plumbers were friendly.
Marilyn B.
Mar 2019
5.0
Yes, I recommend this pro
$550
Everything went well. Ryan was very professional. He answered any questions we had. All materials were discarded and he left both bathrooms clean. We were really happy they were able to do the job the same day we called. Waterworks has a great group of technicians. We continue to use them because of the great personnel and great services.
Response from The Waterworks

"[Member Name Removed]~ Thank you for taking the time to give us a review and stellar one at that! Ryan is one of our finest. We are grateful for your continued patronage. We know you have many choices of companies to use and are most thankful that you continue to choose The Waterworks. We will share this review with the team! Have a great day! The Waterworks"

HEATHER E.
Jan 2019
5.0
Yes, I recommend this pro
$448
Basement flooded and Mike came out the next day and cleared our main drain. Mike also looked around the basement and found another floor drain and cleared the drain by grinding out the tree roots that were blocking it. Mike recommended that we have the city remove the tree or we would continue to have problems with the root system. We are already taking steps with the city to do so. Mike was very informative and we appreciate the services provided.
Response from The Waterworks

"Mike is one of our very best and really enjoys working with our customers. We are most appreciative of your time and attention is providing such a positive review. We will share with Mike and his supervisors. Thank you for choosing The Waterworks! Stay warm! The Waterworks"

...
...
Showing 76-100 of 2430

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

The Waterworks is currently rated 4.7 overall out of 5.
The Waterworks accepts the following forms of payment: CreditCard
No, The Waterworks does not offer free project estimates.
No, The Waterworks does not offer eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
No, The Waterworks does not offer warranties.

Contact Information

550 Schrock Rd, Columbus, Columbus, OH 43229

Share project details to get started.