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The Waterworks
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical Baseboard or Wall Heater - Repair,
About us
Better care. Better value. Better results. Our well-trained and certified technicians are available to fix all of your plumbing and drain issues, as well as heating and cooling services. We are the drain cleaning and clearing experts. We replace, repair and install everything from toilets and faucets to sump pumps and water heaters, downspouts and main sewer, water and gas lines. We are also your go-to for repair, replace and install for heating and cooling and we offer annual tune-ups. We offer guarantees on our work so that you know the work was completed right the first time! We belong to the Central Ohio Better Business Bureau and are a Consumer Choice winner 21 years running. In addition, we are a NextDoor Neighborhood Favorite and CBUS TOP PICK! Additional emails: [email protected] [email protected] [email protected]
Business highlights
Emergency services offered
90 years of experience
Services we offer
Plumbing, air conditioning, air quality, backflow testing and certification. Preventive maintenance contracts for plumbing and heating & cooling are also available. Special financing., boilers, commercial pizza ovens, downspout cleaning & repairs, drain cleaning & clearing, fire hydrants, garbage disposals, gas line installation, grease traps & FOG services, heating, hydro vac, main water line, pipe patching, remodeling - kitchen & bathroom, sewers, sump pumps, trenchless pipelining, water heaters, water softeners & filtration systems. Commercial services include: hydro-jetting & excavation, water treatment
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.72,430 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 7% | ||
| 3% | ||
| 3% | ||
| 3% |
Showing 401-425 of 2430 reviews
Michele C.
Oct 2015
unknown
Response from The Waterworks
"Thank you for taking the time to provide us with your review. We are glad that we were able to take care of the issue that you were having. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us."
Christy H.
Oct 2015
Zach is the plumber that came to our house... And we really like him. He seems to be a young healthy man and appears to be a nonsmoker which is what we prefer for contractors working at our house. I really think Zach is nice and professional. He did good work at our house and is very respectable. We will be calling on his services again. Thank you Zach!
Response from The Waterworks
"Thank you for taking the time to provide us with your review. We are glad that we were able to take care of the issue that you were having. We appreciate your business and look forward to providing service to you again in the future. Please check out our website for coupons that you may be able to use towards your next service with us."
Lydia F.
Oct 2015
He told me the previous plumber probably didn't know what he was talking about. Was supposed to be at my house between 12-4, showed up at 4:02
JAN A.
Oct 2015
Biff was great!! He told me what the problems were and how much it would cost. He fixed them and they both run great now.
Biff was professional, courteous and got the job done. Biff will be my plumber from now on.
Biff was professional, courteous and got the job done. Biff will be my plumber from now on.
Response from The Waterworks
"Thank you for taking the time to provide us with your review. We are glad that we were able to take care of the issue that you were having. We appreciate your business and look forward to providing service to you again in the future. Please check out our website[URL removed] for coupons that you may be able to use towards your next service with us."
Don H.
Oct 2015
The Waterworks person came out and looked at what we wanted to have done. He said he would email us a quote to put in the gas line from the Columbia Gas line, into our house and to where we are going to be installing a new furnace. we never got that email. Over a period of a week my wife called them once and I called twice. Still no quote. I guess they did not want out business. I called and talked to Jeremy who is a Customer Service Supervisor and he apologized. He said he would be happy to contact the technician to get the quote. I told him no thanks - it should not take 4 calls to get a quote emailed to us. I asked him what he would do if he was the customer and he said the same thing I am doing.
Response from The Waterworks
"I’d like to apologize for the experience you have received and for any inconvenience that this may have caused. The Waterworks has always worked hard to maintain the highest level of customer satisfaction. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and balances. We are very sorry that this happened but rest assured it won’t happen again. The Waterworks with like to opportunity to make it right."
PAMELA N.
Oct 2015
unknown
Response from The Waterworks
"Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Please visit www.thewaterworks.com for coupons that may fit your needs in the future."
Brad C.
Oct 2015
American Leak Seekers never showed up for their appointment. I called them 30 minutes after the scheduled appointment. The person I talked to informed me that he thought they had called me and would not be able to send out an employee to look at our leak (keep in mind this is after waiting 2 weeks to get on their schedule). Also had the nerve to ask if he could reschedule us for next week. Embarrassing customer service, especially when considering we are talking about a water leak in the home.
Response from The Waterworks
"I’d like to apologize for the experience you have received and for any inconvenience that this may have caused. The Waterworks has always worked hard to maintain the highest level of customer satisfaction possible and you can be sure that this incident was an isolated case. We appreciate that you understand that mistakes sometimes happen despite the numerous checks and balances. We are very sorry that this happened to you but rest assured it won’t happen again. Nonetheless, we appreciate the feedback. It has certainly helped us identify an area of opportunity and will surely help us as we strive to provide our customers with the best customer service. Thank you for bringing this matter to our attention and giving us the opportunity to perform even better. Please know how much you and your business are valued. We hope to serve you again in the future."
Erika B.
Oct 2015
Really well. They showed up on time and fixed a few slow drains
Response from The Waterworks
"Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future. Check out our website at [hyperlink] for coupons to use for your next service call in the future."
Jennifer F.
Sep 2015
unknown
Response from The Waterworks
"Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future."
Kareb C.
Sep 2015
unknown
Response from The Waterworks
"Thank you for taking the time to provide us with your review. I am glad that we were able to take care of the faucet. We appreciate your business and look forward to providing service to you again in the future."
Karen T.
Sep 2015
unknown
Response from The Waterworks
"Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future."
Tapas D.
Sep 2015
unknown
Response from The Waterworks
"Thank you for taking the time to provide us with your review.We appreciate the opportunity to provide service at your residence. We appreciate your business and look forward to providing service to you again in the future."
Bridget P.
Sep 2015
unknown
Response from The Waterworks
"Thank you for taking the time to provide us with your review. The Waterworks always wants to make sure that we offer the best solution to your problem and we don't add on any extra services that are not needed. We appreciate your business and look forward to providing service to you again in the future."
Rick S.
Sep 2015
.
Response from The Waterworks
"Thank you for taking the time to provide us with your review. We appreciate your business and look forward to providing service to you again in the future."
Connie B.
Sep 2015
unknown
Response from The Waterworks
"We appreciate your business and taking the time out of your day to provide us with a review. Glad to here that we were able to take care of the problem that you were having and look forward to providing service to you again in the future."
Michael M.
Sep 2015
unknown
Response from The Waterworks
"Thank you for taking the time to provide us with a review. We appreciate your business and look forward to providing service to you again in the future."
Kathleen D.
Sep 2015
The Waterworks does not quote costs for services over the phone. They do not estimate their hourly rate. They have a price list for the various services they perform but tightly guard it and do no disclose figures. I desperately needed a plumber and wanted to work with the Waterworks, based on the reviews on Angie's List, but two employees adamantly refused to even ballpark a cost, even after I described the job in great detail - reinstall the toilet my carpenter removed the day before.
I realize contractors do not have crystal balls. I realize a lot can go wrong the minute a plumber, electrician, window tech, carpet installer or other expert starts to work on an issue in your home. I also highly respect that contractors are experts in their field and deserve to be compensated accordingly. However, I am not an idiot. I am not going to throw myself at the mercy of a total stranger and let them decide, after they see my job (which was semi-urgent as we like to use our toilet on a regular basis), how much it might cost. Sure, I can decline the service at that point - but then I do not have a usable toilet. I begged for a ballpark estimate, I shared what other plumbers in Columbus were quoting me, I promised to pay a fair fee - no luck. I asked to talk to one of the field team members to see if he/she could tell me what a job of my type regularly cost - they refused to even let me talk to a plumber. What? I called a plumbing company and I was NOT allowed to talk to a plumber. Right.
I paid Narrow Path Plumbing $85 to reinstall my toilet, which they did in 45 minutes. If you like to know, generally, how much a non-catastrophic repair is going to cost, don't use the Waterworks.
I realize contractors do not have crystal balls. I realize a lot can go wrong the minute a plumber, electrician, window tech, carpet installer or other expert starts to work on an issue in your home. I also highly respect that contractors are experts in their field and deserve to be compensated accordingly. However, I am not an idiot. I am not going to throw myself at the mercy of a total stranger and let them decide, after they see my job (which was semi-urgent as we like to use our toilet on a regular basis), how much it might cost. Sure, I can decline the service at that point - but then I do not have a usable toilet. I begged for a ballpark estimate, I shared what other plumbers in Columbus were quoting me, I promised to pay a fair fee - no luck. I asked to talk to one of the field team members to see if he/she could tell me what a job of my type regularly cost - they refused to even let me talk to a plumber. What? I called a plumbing company and I was NOT allowed to talk to a plumber. Right.
I paid Narrow Path Plumbing $85 to reinstall my toilet, which they did in 45 minutes. If you like to know, generally, how much a non-catastrophic repair is going to cost, don't use the Waterworks.
Response from The Waterworks
"In most cases for our Residential customers, at The Waterworks we charge by the job and not by the hour and that saves our customer’s money. Our service professionals are trained to diagnose the job and provide you with the exact price before he starts. You won’t be surprised by quoting one price and then charging a different price when we are done. Our customers tell us they prefer an accurate price based on their exact needs. Phone estimates are usually inaccurate. We don’t think it is fair to our customers to provide inaccurate information over the phone. By allowing us to diagnose the job in person, you will know exactly what it will take to get the job done. We offer a no obligation, no commitment service to our customer in Franklin county depending on the scope of work, which means once our technician has diagnose the job in person and provided the customer with a upfront written estimate to complete the job, the customer has option to either accept or decline the estimate. If the customer accepts the technician will start the work. If customer, declines the technician will move on to his next job and there is no out of pocket cost for the customer."
Caren F.
Aug 2015
unknown
Response from The Waterworks
"Thank you for notifying us and expressing concern regarding the recent service you received from The Waterworks. We apologize that our service has prompted you to complete this review, and we regret any inconvenience or frustration that your experience has caused you. Here at The Waterworks we make sure to follow proper procedures in thoroughly diagnosing an issue to determine what is causing the problem and what steps are needed to properly resolve the issue. We certainly understand how frustrating it can be to know that this issue was not resolved. The Waterworks does provide a guarantee on service. If service is provided within a 30 day period, there is not a service fee charge to come back to address an issue. Due to this recent service experience, I have taken the liberty to review the service invoice and would like to extend a refund for service. Please accept this as our sincerest apology and we hope to service you again in the future."
William S.
Aug 2015
unknown
Response from The Waterworks
"We are glad that your problem was resolved and we appreciate your business. We look forward to providing service to you again in the future."
Theresa M.
Aug 2015
Still need my faucet fixed.
Response from The Waterworks
"Here at The Waterworks we make sure that we provide the best service as possible. We do provide service in Marion, Ohio; however, at an additional cost because of the distance that our technician has to travel. We apologize for any inconvenience that this may have caused."
Paul G.
Aug 2015
This has been a nightmare process with this company. Part of this job was related to an insurance claim. We had a shower drain leak into our kitchen ceiling. We call them and they came out and fixed the drain and charge us $400 essentially to just repair the pipe. We turned this into our homeowners insurance, So they gave us a quote for this of $1200 for the repair. We ask them to add some Canned lighting and do some more painting in our kitchen. We then received a quote of $2600. I assume this was for the whole job including the initial quote. I ask them to send me a break down of cost, labor etc.. All we got was an e-mail that said the cost electrician was $800 and the rest was for painting and dry wall repair. We signed that document. Then when the electrician came he ask us for payment directly for his portion $517. We discussed this with waterworks and was told this would be taken off the bill. They spent very little time in our house and did a poor job with the painting. We discussed with them that cost was very high for the amount of time they spent and the work that they did. They agreed and lowered the bill. We had only signed the one contract for the $2600 initially. Then they said we owed both invoices of the $1200 and the $2600. We have had on going conversation about the final cost and they were quite unreasonable with possible settlement of this invoice. They miss lead us in the beginning about the cost of the work. We would have never signed the agreement for the $2600 had we thought the $1200 was not included in the price. Actually we only signed that agreement and we never signed the $1200 contract. We currently have paid them over $1800 dollars and and i have tried to negotiate in good faith and offer to pay $500 more dollars to settle this invoice they refused and are insisting we owe them another $900, and refused to deduct the money we already paid to the electrician. AVOID THESE GUYS AT ALL COST
Response from The Waterworks
"I do apologize for the delay in receiving a response. I have reviewed your service that was completed by The Waterworks and have spoken with the Restoration division in reference to your review. Here at The Waterworks we make sure that we put together estimates for any type of job that is being done by our Restoration division. In these estimates we document a breakdown of the work that needs to be done in detail and the estimators go over them so that our customers are aware of what type of service they are receiving. The estimates (contracts) do need to be signed and ½ of the funds are collected up front before any of the work gets started. I do understand that the Restoration division did agree to deduct some of cost off the bill and they did deduct the amount that was paid to the electrician. Which left a remaining balance from what has already been paid and the deductions they adjusted off from the original contract."
JOHN G.
Aug 2015
unknown
Response from The Waterworks
"We are glad that your problem was resolved and we appreciate your business. We look forward to providing service to you again in the future."
NORMAN H.
Aug 2015
unknown
Response from The Waterworks
"We are glad that your problem was resolved and we appreciate your business. We look forward to providing service to you again in the future."
Linda E.
Aug 2015
unknown
Mary M.
Aug 2015
I talked to two people from the company. Both were extremely unhelpful and neither could provide information on their neighboring companies who could possibly help me. Very displeased with their service and attitude.
Response from The Waterworks
"Good Morning, I do apologize for the delay in response. I have reviewed your service order that was scheduled on 08/10/2015 for a well pump that was not working properly. At the time that the call was placed, my customer service representative was under the impression that we worked on well pumps. When we were reviewing the calls for the technicians the next day (08/11/2015) we verified with the plumbing manager to see if we were able to service this type of pump. At that time my csr was made aware that we are not able to work on well pumps. I wanted to make sure that we called you as soon as possible, so that you were able to reach out to another company. I assure you that the customer service department has been coached on this type of situation. I am sorry for any inconvenience this may have caused. Beverly Sinclair Customer Service Supervisor"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
The Waterworks is currently rated 4.7 overall out of 5.
The Waterworks accepts the following forms of payment: CreditCard
No, The Waterworks does not offer free project estimates.
No, The Waterworks does not offer eco-friendly accreditations.
No, The Waterworks does not offer a senior discount.
Yes, The Waterworks offers emergency services.
No, The Waterworks does not offer warranties.