The Organic Turf Co

"[Member Name Removed], Thank you for joining our Organic Turf Family this year and for sharing this review with us! We love hearing of your satisfaction with our program, your results, and Louis' hard work and attention to detail. We'll be certain to compliment him on his job well done!"

"[Member Name Removed], Thank you for your kind words and for allowing us to serve you and your lawn these last 4 years. We're so happy to hear that your lawn is thriving and among the best in the neighborhood!"

"[Member Name Removed], Thanks for your positive review! We're glad the insect service is doing well for you and that your lawn looks great! Thank you for the chance to serve you and your home!"

"Thanks [Member Name Removed]!"

"Thanks [Member Name Removed]!"

"[Member Name Removed], Thank you for your kind words! We're so thankful you have been pleased since we began our relationship back in 2014. Your satisfaction and loyalty mean the world to us and we look forward to many more years of success together!"

"[Member Name Removed], Our records show that you started new service with us spring of 2017, had us do our Early Spring application, chose not to pay that invoice, and also had us come back out for a 2nd free Service Call visit. How you can be disappointed after 2 free visits is baffling."

"[Member Name Removed], We're sorry you didn't see the results you were anticipating or expecting. We always caution clients to not look for immediate turnarounds on lawns that are in severe need as yours was. Just as a few workouts at the gym don't make a bodybuilder, nor do a few of our lawn services make a golf course quality lawn. We did keep our promise to you to keep the same technician on your lawn all year long and as such, he was able to track your lawns improvement in our software with each visit. When you started this spring, he rated your lawn a 4 of 10. By the end of this year, we had it up to a 7 of 10 and could have kept improving should you have authorized the lawn aeration and overseeding this fall that we recommended. We wish you well with your future lawn care choices and would welcome you back at any time if you wanted us to continue the positive improvement in your lawn."

"[Member Name Removed], We're all really sorry a small situation has drug into this large frustration. As a company, we pride ourselves on our responsive customer service and are concerned that a lack of communication has lead us here. We all agree, it was wet when the last service occurred. However, we would not have completed the service if it was too wet. In the performance of your last service, muddy water was left on the leaf blades of your lawn where our machine drove. Its an unusual situation that is called mud tracks and will always wash away with subsequent irrigation or rain. When our manager stopped out, that is what he diagnosed as the concern; mud tracks that will naturally go away. Both he and our customer service team asked you stay in contact with us if the problem persists. Unfortunately, this review is the first we have heard that this issue remains. Our company is committed to always doing the right thing and despite you closing your account, we intend to fix any damage at no cost to you. We take great pride in providing excellent customer service and will have one of our representatives contact you to discuss repairing any damage that our company caused with our last service."

"[Member Name Removed], Thanks for your review! While it is not surprising, we are really glad that your lawn is responding so well to our lawn care program and the hard work of your technician, Stan. We look forward to our continued successful relationship!"

"[Member Name Removed], Thanks for taking a moment to give us an A report! We're glad you are happy with our company and lawn care services and look forward to serving you and your lawn for years to come!"

"[Member Name Removed], Thanks for joining our family recently! Just like a routine workout regimen is required for personal physical fitness, so is ongoing care for your lawn. We're confident that as your lawn matures, and thru your and our additional efforts like watering as needed, and aeration and overseeding this fall (your lawn was noted to be thin with our first visit), you will surely see a marked improvement next year against this year now. We look forward to this journey together as we all enjoy seeing your lawn improve and thrive. Jason"

"[Member Name Removed], Thanks for your positive review! We're glad to know you have been pleased with us over the last 4 years together. Thank you for your loyalty and we look forward to continued success in our relationship together. Jason"

"[Member Name Removed], Thanks for being part of our family and allowing us to nurture a beautiful lawn for you! We appreciate you sharing your experiences and look forward to working together for many more years! Jason"

"[Member Name Removed], Thanks for your kind words! We're happy you are pleased and thankful you are part of our family.."

"Gagan, Im sorry you perceived our service to be pushy. You should have been aware of the fact that our services automatically renew each year as that has twice previously happened with our relationship the two years prior. We do alert you to this fact on all service paperwork left at your home each time and also with a renewal letter sent in February of each year. As a final confirmation, we do include a text message the day prior. All of this is to confirm that we do continue servicing your home's lawn until you ask us not to. When you called 3/30/17, you asked our representative to not include service on your home this year, a request which we have honored the minute you asked us. At no time did we attempt to include an aeration you mentioned in your review. We only perform services you ask and that we provide a positive confirmation with via your renewal letter. Should you be searching for a new lawn service in the future, we would welcome you back to our family at any time."

"Mr. [Member Name Removed], Again, both Organic Turf, and I as an individual apologize for the error our team made. As I explained on the phone, the size stored in our database for your home was 11.8 which generated the price on your postcard of $56.50. When our Springboro technician, Justin, arrived at your home, he informed me we had clearly made an error and that he didn't have enough products to treat your lawn area. I re-measured your lawn and found it to be 118.3 which translates to a price of $353.25. As I explained on the phone, we are a business ran by people who occasionally make errors (that's part of being human); grace is appreciated when such errors are made. We surely do not intend to make errors and certainly do NOT make it a practice to "bait and switch" as you said. As can be easily seen, the decimal place is in the wrong spot and did create an error in your pricing. A gracious man would have left it at that; I'm sure you have made mistakes at work before and not been grilled publicly. In our conversation, you even suggested $56.50 might have been a promo or introductory pricing, suggesting you did expect us to "bait and switch" with a high price later. Your words here and response on the phone leave me confused. Again, we are sorry an error was made, and we hope you're eventually able to find peace with this situation. Jason"

"Mrs. [Member Name Removed], Its unfortunate our relationship ended this way. It seems you have many concerns and I will try to respond to them from our perspective. From our internal call notes, I see that you first spoke with Bobby on 9/26/16 3:58pm asking us to schedule your aeration and overseeding for the following week. At that time, you would have been advised that your service was added to our scheduling queue (not yet scheduled) and we will confirm your service date with a text message on Friday (once it was scheduled). Each Friday, I build our aeration and seeding schedules for the following week and Bobby did ask me to include you in one of those schedules. Unfortunately, in the time period from your call to when I attempted to schedule your service, your account went into a "credit hold" which occurs when your payments are 60 days or more behind. It is a company parameter set within our server and I am not able to change it. Typically, when clients go into credit hold, we mail statements, call once per week, and many clients are embarrassed and apologetic, and quickly resolve the balance. Strangely, when we let you know this was the case with your account, somehow we were to blame. Should you have been open to resolving issues, we would have been glad to offer a solution but all we heard was how rotten we are and how we are the problem. Why do we leave your bill at your front door? Because our industry is licensed by the Ohio Department of Agriculture and we are required to leave documentation at the time of service regarding what we did for you. If you would have been open to finding a solution (to the paperwork at your door), we would have gladly offered to leave one copy for you and mail a 2nd copy to the mailing address of your choice. Again, when clients are committed to being upset and not to finding a solution, we have very limited resolutions. When you want to find a solution, you would be amazed at how creative we can be at solving your request. Nonsense? Yes. Clients not paying their bills is indeed nonsense. As I told you, we do not allow nonsense from our employees and the same high standards applies to our clients. All we ask is polite, respectful communication and we will work to solve issues. When you talk down and berate our employees, that has crossed the line and moved us to the point where we need to part ways. We wish you well in your quest for the perfect lawn. I'm hopeful you are able to treat your next service provider more respectfully and that you relationship with them blossoms. Jason"