TemperaturePro Columbus

We really had a good experience with this company. We discovered a gas leak when we smelled gas and they were very quick to come out and diagnose the problem, get the part and repair it for us. The whole experience was positive. Even the price was a bit less than I expected. Good experience. Ron Miller

Service guy name Carlos called when on his way. While there; we had a power outage, Carlos was still able to repair the pipes and fix the issue. Very nice guy. Power back on shortly before he left. Carlos able to get things working again as normal. Would use them again in a heartbeat. Thanks

In response to Temperature Pro response to my review. Your letter addressing our complaint is full of a lot of He said She said hear say that you obviously wrote to benefit yourselves. You left out the phone conversations I had with Bill in fact denied them. For the record, you shouldn’t be surprised since we expressed our dissatisfaction at every turn. However, I am not sure how you got Marty Durkin to write the attached letter ( If he actually wrote it ) I am the one that filed the complaint not Marty Durkin. The complaint is on behalf of Hemingway Holdings LLC and Do Real Deals LLC regarding 354 Fort St in Bremen Oh. The person filing the complaint should be the one that Temp Pro reaches out to in determining if “All is Well” and whether we are happy. That person should be ME. Since I filed this complaint I have not heard from anyone from Temperature pro to set up an appointment with me when I could be there. Because of that, I didn’t know that they had scheduled to come out. Marty Durkin is only ¼ of this project and we don’t always communicate. I am the Administrator that gets the bids, files paperwork and pays the bills not Marty Durkin. Since the complaint was filed I have not heard from the owner Sherry or anyone from Temperature Pro. Bill kept calling but didn’t leave a message, and since he seemed to always want to argue I took it that he just wanted to argue some more so I didn’t answer rather waited for a VM that I never received. Alyssa ( who you haven’t mentioned ) is the one that wrote up the bid for an 80k BTU furnace ( her name is on the contract ) because that was what we asked for. She knew in order to get our business that Temp. Pro had to make the lowest bid which we talked about several times and settled upon. We compared the 80 k BTU furnace price. Alyssa was very nice, helpful and pleasant to work with. It’s a shame you fired her. I appreciate that you admitted to changing the contract, however that was never what we asked for or agreed to and frankly, not your place to decide. John was with Alyssa several times when they came to the house so he knew that as well. You don’t just change a contract based on your “years of experience”, you give the customer what they ask and pay for. That is not my definition of GREAT customer service. If you didn’t know how to make cuts in drywall and clean up your messes you should make the customers aware, not just pull it down with your hands, not using a tool and leave it laying on the floor. BTW, my son got a nail in his foot from your pile in the bathroom. We got tired of working around your 3 feet of junk it so we cleaned it up ourselves. It was agreed by the four of us to file to the BBB because I couldn’t get Bill to schedule a time to come out. Temp Pro never contacted me with a date or time but always called my brother for some reason. They always called him to discuss things so at times I was left out of the loop. I didn’t find out until that evening that Temp Pro called him which was after I filed the complaint. It wasn’t until I showed proof to Bill that I had the original contract that they changed their dogmatic tune deciding to come out and replace our furnace. Once they saw that I filed with the BBB however, they decided to come out Friday instead of the following Tuesday which was our objective. Marty Durkin informed me of this change not Temp Pro. Their procrastination was holding up our project and the furnace was running non-stop raising our heating bills. My partners wanted to hire someone else to come out and make the switch then sue Temp pro later if necessary. Thankfully it didn’t have to go that far. The only person that contacted me through this process was Bill Keegan who argued with me on the phone every time we talked He kept asking me prove to them that we had the original contract and continually asking me if I would write something up to give them an A rating if they agreed to replace it. You stated in your letter that my comment about Bill bribing me wasn’t true? Now are you implying that I am a liar? I know the truth and so does Bill. Everything I stated in my complaint was my accurate account! He did just what I said he did. It seems that you care more about your rating than anything else. Previously I filed a complaint about them on Angie’s list and Bill was upset about it. Bill told me he is brand new to the company I believe replacing Alyssa, So he only knew what someone told him. I am sure he was saying what Sherry wanted him to say. He kept asking me to send proof of the original contract to Sherry’s email because he didn’t see one for an 80 BTU. Temperature pro was going to wait almost a week to come out and replace our furnace and we don’t have time to waste. Temperature Pro is the first Company I have ever filed a complaint against, that’s how unprofessional they are. It doesn’t appear that they have learned anything based on their letter. Temperature pro did come out on Friday Jan 5th and replaced our Furnace and took care of some other issues. WOW, what do you know!!! The house is finally heating to the right temperature with the 80k BTU furnace. Amazing! We finally got what we asked for. Temperature pro did finally come out and made things right. Unfortunately, I would not in true faith ever recommend them to anyone. This whole experience has shown them to be dishonest and not customer friendly. I would give them a D rating since they replaced it.

They did a great job. They came out the day before to look at it and order a part, and then came back the next day to fix it.

It went very well, informative, prompt and professional.

Technician was prompt, very knowledgeable, and very personable in answering questions. Gave a very detailed inspection report with photographs for my records. Looking forward to having them back in the spring to inspect/ maintain my AC unit.

John and Robert came out after doing some bidding. We found that the exhaust pipe was stuck in between a load bearing wall. Once we found the pipe and got it out, we found that it had disintegrated about 7' or 8'. So the exhaust was just going into the residence rather than out the flue. We told him to just worry about the one area, but John and Robert wanted to redo the carbon monoxide exhaust pipe entirely. I'm glad that they did, they are very professional. I think that they may have saved some lives that day. I happen to be the condo association treasurer and I plan on recommending them as the HVAC company we use for all 22 of our units.

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The gentlemen were courteous and efficient. We have an older home so there were some unexpected quirks, but they handled it well. I even referred my neighbor!

Exceptional service! Service was very prompt and professional. I especially enjoyed the high level of communication we received. Having gone through several hvac companies in the area, temperature pro is long overdue to Columbus. Highly recommended!

Price for R22 was great especially compared to others. The Service technician Shawn was very knowledgeable and professional. I will definitely recommend temperature pro to friends and family

The technicians were extremely professional and were very good with my large dogs. They did a great job of explaining what the capacitor does and why it was a good idea to go ahead and replace it. They were very responsive to our needs and arrived promptly. I am extremely happy with the service that they provided.

It has been wonderful. The technician came out and looked at the house. They explained everything to me in my terms. They gave me options and did not try to hard sell. They came out today and installed everything. They were very clean and cleaned up after themselves. They have been polite and when they are working I do not hear anything I don't want to hear in my house. They showed me everything they were doing. I have put it off for years because i didn't want to put up with it, but it has been a wonderful experience.

He was very professional, prompt, knowledgeable, and efficient.