Stoneleaf Landscape Services

I had this company do my landscaping of my front yard maybe 10 years ago and they were excellent. I am getting my driveway replaced and the contractor said they would have to remove part of the pavers that stoneleaf installed when they cut out for the concrete. Also they are going to have to remove the stone border that runs alongside of the drive. On top of that I wanted all the river stone stepping stones reset and all the other border re-done. I spoke to Tim the owner on the phone and he said he would get someone out to give me a quote. No one called so after a couple weeks I left a message asking them to let me know if they have any interest in doing the job. Still no call and it's been 4 weeks since I spoke to Tim. All I wanted to know at this point is whether they are a professional enough company to reply and let me know that they don't want the work. I guess they must be doing so much work they can't be bothered by a former customer. Former being the key word at this point. Very poor business practices.

Very prompt and cleaned the area well

They do basic landscaping and they do stonework also. We don't have much here. They do pavers for people, patios. We don't have them do a whole lot. The workers are good but I know them. They were good. It was a little over a half a day about four hours. They always ask me if there is extra things I want. They always clean up after themselves.

I called him and told him. He said he would look at it and leave an estimate. He didn't come. I realized I also needed other landscaping services, so I called him about 10 days later which he had apologized. We made another appointment and he didn't come. I called an hour later. We made a second appointment that day and he didn't show again.

Everything was great.

Stoneleaf was excellent in every respect. Before contracting the job, we contacted Stoneleaf and another landscaper, both of whom had been mentioned to us by a local stone supplier. Each firm provided an excellent plan -- they were nearly identical, given our very specific need. We looked at the work each had done on other homes -- all of which looked very, very good. But three things set Stoneleaf apart. Pat (a) took the trouble to give us an itemized estimate, (b) took the trouble to bring us sample materials, and (c) priced the job at 10 percent less then his competitor. The job itself was done when Pat promised. It was done efficiently, and the result is beautiful. This is a class outfit.

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As always, it went exceedingly well.
Five men came and work to clear out debris, prune, and mulch all areas around my house.
They also replaced two shrubs that had not survived the winter.
They were here five or six hours is my recollection.
They hauled the debris away.
I felt like my property looked like a million bucks when they left!
All the workers have been professional, knowledgeable and hardworking.
They answer questions and are good listeners.
A++ and kudos all around.

They respond promptly when snow accumulation warrants removal, and they are quick and thorough. I am pleased with the service they provide.

They have done a great job. To start, we met with them and told them what we were looking for. They completed drawing, explaining to us the layout and the type of plants they would install. We gave them some feedback, and we have used their plans. We did not do all the landscaping at once, but we have done some each year. They have always been very responsive, and we are very happy with their work.

When Tim initially came out to look at my yard and provide an estimate, he took the time to explain what the rebuilding would entail to keep the wall from shifting and leaning over time. He also spent quite a bit of time taking measurements of the yard. He came back a week or two later with a detailed drawing of the stonework as well as a list of the various plants and their locations throughout the yard. Tim also provided a list of nearby homes that Stoneleaf had landscaped so I could get an idea of their work before selecting a landscaper. I decided to go with Stoneleaf but, due to cost, opted to forego any planting for now and just stick with the proposed stonework and basic landscaping. After a couple of scheduling delays*, Tim's crew was able to get started. Josh, Pat, Chris and Seth were courteous, punctual, and professional. They used as much of my existing stone as feasible, bringing in additional stone to supplement. Watching the process of mixing and matching and fitting, and seeing the walls take shape, was impressive. Knowing I can be somewhat detail-oriented, I hesitated to interject on a couple of occasions, but the guys were very receptive to my comments and suggestions, making sure the finished product would be what I, the customer, wanted. They also made sure to clean up the work area every day before they left. The finished stonework and lawn look great. I'm extremely pleased with it and have received so many compliments from the neighbors. The Stoneleaf crew is truly skilled and takes pride in their work, and I would highly recommend Stoneleaf to others.
*my only criticism is that, when there's going to be a delay(s) in the estimated start date, the customer should be made aware of that.

It's a family operation. They are very easy to work with. They are reasonably priced for the quality of the service you get, which is topnotch. They are punctual and they clean up after themselves everyday.

Phone call or e-mail request results in home visit to view the situation and talk to homeowner to clarify any questions.
All this is done almost immediately.
Outline or drawing/rendering of landscape work/design (plantings and or paver work) is presented, again in timely manner.
Cost presented is itemized.
Once contact is signed, date for start of work indicated, and is, in my experience, on target.
Owner notified of work to start usually day in advance, but if they find can start earlier, may just be several hours.
Workers arrive on time and with tools and equipment, plantings, pavers, etc. needed.
There are usually two-three people.
At end of day work area is cleaned up ----no messes are left.
If trees or shrubs have been planted, or other owner maintenance is require it is clearly explained to the owners level of understanding.
Bill is sent.

They were polite and very nice. They came a little early. They poked around and didn't get as much done as I wanted them to. The guy that was there hadn't been with them long. The girl knew what she was doing, though.

I had a very complicated design, and they were able to execute it perfectly. They woked all day for several days during the heat wave. They worked hard, were neat, and were very nice.

They did a beautiful job. I think they are always mindful of the budget that I have. They provide maximum value for my money. All of the workers are polite, kind, and do excellent work.

In 2010 we chose Stoneleaf over another company mainly because the second company disregarded our desire for a low stone wall in their plan for our front yard. Also, Tim's plan for the front yard was spectacular and he listened to what we were thinking about and accommodated our desires into his plan. Stoneleaf was about 2x more expensive than the other company, but that is because Tim was using a lot of stone and pavers which is where the bulk of the cost is. He came up with a plan to recycle some of our antique bricks in with the new pavers and we loved that. The guys worked on the front yard for about 4 days and the transformation was stunning. The clean-up was excellent. When phase 1 was completed, Tim came by to talk with us about the care of the plants and in addition gave us literature about each plant. The guys also regraded our small weed-filled back yard and seeded it. This entire project was finished in early November 2010, so we were concerned that all the perennials would make it through the winter because of their late planting start. In the spring, the plants started to bloom as expected and all was well. Throughout this spring and summer, the plants Tim chose (some we requested) continued to do their job which was to have continuously blooming color from April to November. Every plant thrived.

I have had many people stop their cars in front of my Victorian Village house to tell me how beautiful the landscaping is, not to mention people who encounter me out front pruning and tending to the plants and stop to tell me the same.

Because we were so satisfied with the first job, we had Tim come back the summer (2011) to hardscape and landscape about 30 feet of walkway along the side of our house that leads to the deck. This smaller job was done in about 2 days and looks fantastic. Tim also recycled some of the old bricks and used them as a border with the new pavers just like he did in the front of the house. We love what he designed.

To top it all off, a week ago a vandal stole one of the top stones from our wall in the front of the house. I emailed Tim, and he replaced it a few days later. Tim has been wonderful when responding to our questions and concerns about the work he and his company have done for us. We are completely satisfied and would use them again.

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Overall it was great until several months later when we had major drainage issues. Since the initial completion, they tried one or two ideas on maintaining the excessive water we get in the back year.

The way the new landscape was designed, the flower beds completely surround the grass area and are much higher than they were previously. Take that plus the grass area has a low point directly in the center. So, during big rains, the low point (which is by the paver patio) is a pool of water. Takes several hours after the rain stops to dissipate.

All summer, every summer since the work was completed, the grass area stays muddy. We've hardly used the area since you can't really walk on the grass. There are lots of areas where moss has taken over.

I wish they had been more responsive about remedying the situation. My impression was they felt this was being caused by us since we have a sprinkler system out back. But we had done several tests by not running the system and never saw any improvement.

All-in-all, not what we expected from professional landscapers.

Did not do anything. From looking at other recent reports, it seems this is a common problem. I'm sure they would do a good job that's why I contacted them in the first place. However, it would have been more professional to just call back (or respond to my email) and say that they could not work us into their schedule.

Poorly

They were very responsive and came on time to issue the plan. They measured everything in detail and drew the plan beautifully. He also showed pictures of the same and kept in constant touch via emails. When we were ready to start the work they came promptly and finished everything in just a few days. It was extremely nicely done, very neat, all the shrubs planted look large and healthy.

Made an appointment and Tim came out to take a look at what we needed. He was timely for the appointment. We had him quote a retaining wall, exterior drain pipe, and some bed preparation. He said he get back to us with a quote in a week. We actually waited 3 weeks for the proposal. We had a couple of questions and Tim responded by coming back out to the house. He answered our questions and said he would like to get the work done by the end of May. After that, we didn't hear back from him (approximately a week) so I called and left a message that we want to get booked as soon as possible for the drain installation. He never returned my call. We are now nearing the end of May, so I called and left another message. Again, no call back.

We were ready to use the Company but due to the lack of responsiveness, we have hired another Company to do the work.

We've used Stoneleaf in the past and had a great experience, which is why we definitely included them when taking on the project for our new house. Same good response and discussions, and received a very well organized quote and good detailed drawings of the project. Wouldn't have hesitated to use Stoneleaf again, except for this particular project another company more understood what we were attempting to do and their plans/cost beat out Stoneleaf by a hair. Still enjoyed my contact with this company, and will continue to consider and recommend them for other jobs.