Stay Dry Waterproofing - Columbus

We had Stay Dry come out to give us an estimate on placing the stay dry system in our basement. We met with Jordan Moore, who informed us that we would be paying $18K to put the system in, and that we would need our contractor to remove the guest bathroom tub, platform, and surround, as well as the plumbing in the area so that the Stay Dry team could do their work. Jordan was specifically asked about whether dry wall would need removed or anything else in our current basement project. We were informed that the Stay Dry team could work under the dry wall that had already been placed, and that nothing needed to be removed from the master bathroom or any other sections of our basement. We had our contractor come out and quote us a price to remove and then replace the guest bathroom items so that we would know the total cost of the entire project. We then made the difficult decision to move forward with having Stay Dry come and place the system. When the Stay Dry team came to do the work, however, they in fact did remove sections of dry wall all around the inside of our basement, as well as took out the platforms for bathtub and shower and plumbing that had already been built in our Master Bath. When our contractor came back out to see the work that had been done, he quoted us an additional $10K would be required to fix the damage that the Stay Dry team had done. Obviously, this additional cost was not in our consideration when we decided to have the Stay Dry system installed. We have contacted the company and heard back from Xavier Kirksey-Ivery, the GM, who refuses to acknowledge any responsibility in this issue and will not remedy the situation. Stay Dry Company cost us $10K worth of damage that they did not include in their initial quote. The salesmen (Basement Inspectors) need to have the correct knowledge before having clients sign a contract. Please be advised before you agree to have this company do work at your house!

I hired this company back in April to install a floor drain system and it is still not adequately done. They did not install the sump pump system in correctly and ruined the laundry sink. The first time they came they did not finish the 3 day job until almost a full 3 weeks later. They were nonresponsive and highly unprofessional. Their team had to come back to fix the job and I AM STILL WAITING ON THE COMPANY TO FINISH THE JOB CORRECTLY AND ITS ALMOST JULY. Save yourselves the trouble, this company does not care about their customers.

We had several companies out to our home and very happy with our decision. Honest and didnt try and over charge us like the other companies. They took care of our mold for free.

Stay Dry was great. On time, very courteous and professional. In fact, the job got completed earlier than what they thought. It was schedule for the end of January and they called and were able to reschedule it to December 22nd.

In all of the 24 years that we've lived in our home, our sump pump never kicked on. We just assumed that it was because it didn't have to because our property is on a hill, but it turns out that it was rusted solid. Also, the water pipes from the downspouts on the west side of the house to the street were clogged with soil and/or roots, and were not draining rain water underground to the street's gutter efficiently, so in a heavy downpour, the excess water was seeping through the concrete blocks of our foundation on that side of the house. Luckily, we discovered water on the floor in our basement before it got to be a major problem, and we scheduled a crew from Stay Dry Waterproofing to install a new sump pump and all new PVC pipes underground. They showed up on Monday morning as promised, and spent several hours tunneling under the mulch beds next to our house and down the hill, and then UNDER the sidewalk to the gutter. They did a good job by returning the top soil dirt back into the trench and the sod back in place. They did poke a small hole in the plastic window well cover with a shovel, but it's no big deal (we sealed it with duct tape, and big flowerpots will cover it in the summer). Joe Basham was very polite & friendly, and he and his crew did an excellent job!

I reached out to Stay Dry Waterproofing for a quote on waterproofing my basement. They told me (as did other companies) that I needed to put a gutter system in my basement to alleviate pressure on the foundation and prevent future water damage. The sales team and inspector were very knowledgeable, friendly, and prompt when answering my requests. I did not go with this company because the price to do the work was almost double what the other two companies quoted me. This is also why I am giving them a "C'" rating.

The entire experience was seamless. From the estimate by the owner Mark Minton, to the completion of the work by Nate and his crew. Nate answered all questions thoroughly and the job was finished on time with no disruption to my normal routine.

I am pleased with my experience and recommend

I couldn’t be any happier. From start to finish the experience was great. We had other companies out and the decision was clear. I am very happy with how honest and professional this company is.

This company has replaced my sump pump, installed a driveway grate and replaced the main service lines. They have done good work, comes with a warranty, and prices were very fair. Good value for the money, owner runs a great business with knowledgeable employees. They are fast and clean with all their work! Highly recommend.

It was exceptionally done. They explained everything they were going to do and made sure i knew what was going to happen. They worked fast and were extremely professional

Mark and his company were very professional, the crew knocked out the job in one day and the foreman kept me updated the whole way! Would highly recommend this company to anyone that needs work done!

Same day, complimentary quote and crew showed up the next morning. Professional, punctual and cleaned everything up afterward. Saved my basement!

Several companies viewed my home and it was stressful. Stay dry made it laid back, didn’t pressure us and we made the right choice. I am happy and thankful for a dry basement and the approach they made. Thank you

It id not go. They did call and scheduled an appointment but never showed up and never called to apologive and/or reschedule. Not professional at all. Sent them an email saying the same and still did not hear back.

Crew did an excellent job. They arrived on time (if not a little early) and worked hard digging outside to get to the area of the foundation that needed repair to a couple of small cracks. They did identify the main source of water intrusion around the window area and made sure they fixed it properly. They waterproofed the window area and a large section of the exposed foundation to make sure they had maximum coverage to stop any water intrusion. Haven't had any problems since then.

These guys are pros. They were in and out quickly, but were very effective and meticulous in their work. They kept me informed the entire time, and walked the project with me each day to discuss issues. We are very pleased with the results.

It was excellent. They explained everyrhing to understanding. Gave a time table of how it would go anf followed through

While here they asked to see my basement where the water damage was. They stressed how the source of the water was due to a cracked foundation, there were two technicians here including the owner. He went on to say how my basement was one of the worst he had ever seen, and how this was a major, major issue. It was definately my foundation and it would need to be pushed back into place and braced. Our basement is finished, so this would require the entire wall where cabinets, bathroom shower etc are located to be completely ripped off in order to do this. Quoted me $ 22k just for the foundation work, not including the putting back together. Basically tried to scare me into it, mentioning how severe it was. - It had not rained in Columbus in weeks, yet my water in the basement kept increasing. Called yet another company for an estimate, and it was discovered that my leak was an inside copper pipe, at a joint. The water was not coming from my foundation, but the pipe, this other company removed the drywall to check the foundation, my foundation was perfectly dry. No dampness at all. I am writing this review to warn others on Stay Dry Waterproofing attempt to basically rip me off. ***Update*** This is in response to my previous review with Stay Dry Waterproofing. They still claim that there is something wrong with my foundation, there is absolutely nothing wrong with it. Had three other reputable companies look at it and they all said the same. There is not issue with it. The basement was finished, due to copper pipe leak the drywall was removed on the wall they claimed had a foundation issue. Foundation was not wet, nor did it have mold, nor did it have a bow. It is in excellent condition. Had Mammoth Restoration due the cleaning and restoration, they are reputable and do excellent work. I would stay clear of Stay Dry, the owner claimed my house was the worst he had ever seen with water damage. Trying to use scare tactics. I would discourage anyone from using them.

The team from Stay Dry was very professional. They were informative and transparent when describing what the work would entail and sent me pictures and updates throughout the day. They went out of their way to provide a thorough service. It is hard to know who to trust when having mold remediated because the levels of training and expertise are very different across companies. They are skilled and they care about the quality of their work and customer service. I will hire them again for the next project.

I couldn’t have asked for a better customer experience. Mark and his team came through for us in a big way. They were professional, extremely knowledgeable, and made us feel like we were the only customer - rarely do you have something go according to plan and completed on time. Stay Dry Waterproofing kept us updated on progress the whole time and completed the work way before we ever thought it could be done. I will be recommending this company to any friends who have water drainage/ foundational issues, whether it’s their primary residence or real estate investment property!

I was extremely pleased with the sales approach, project process and follow up. I highly recommend

Stay Dry Waterproofing did some crawlspace work for me. Some of the interior walls were separating from the ceiling, due to a soil expansion problem, so they installed foundation support beams which fixed the problem. They also cleaned/fumagated the crawlspace because they found some fungus/mold. Lastly, they installed an interior perimeter drain system that they connected to the existing waterpump basin. I am absolutely satisfied with all the work! The crew did a great job! I spoke to the crew lead a couple times during the project and he took the time to explain, in detail, everything they were doing and how it was going...he was very informative. It made me confident they were on top of things. Mark Menton (Company President) did the initial inspection which led to work being done. He took photos to show his findings and went over everything in detail and provided me with different options to solve the issues. He was easy to work with and a true professional. After we agreed on the best approach to address the problems he provided an itemized cost list for the project. The cost was very reasonable and very competitive to other estimates I had done. I went with Stay Dry Waterproofing because of their high ratings on their reviews and Mark's professionalism...I'm glad I did. I highly recommend them!

Be leary/use caution . We had a small crack with minor water seepage in our basement. Got several quotes to fix the issue at minimal cost with lifetime transferable warranty from other companies. I was immediately told within 5 minutes of arrival that my entire basement would need waterproofed. After questioning based on previous estimates- estimator changed his solution to fix but wouldn’t offer a transferable warranty. He even called after leaving and left a voicemail to say he “misspoke” and then said they actually could offer a lifetime transferable warranty. We went from a $15,000 repair to a $2800 repair in a matter of 30 minutes. I sincerely hope no one has been taken advantage of by this company.

The entire waterproofing job was done in 5 days, Monday to Friday. There was a lot of work that needed to be done and it was quite extensive. All work was done according to the original quote plus there was an additional work that needed to be done that was not picked up by the original quote. We had expected some unforeseen "surprises" due to the horrible condition of the basement walls and knew in advance that this may happen. (and it did) Aside from that, everything was done according to contract and a few extra things were done that we were not charged extra for. That was a very nice gesture on the part of Stay Dry Waterproofing. We would highly recommend using Stay Dry Waterproofing to fix up your basement issues. Pictures submitted here only show one side of the basement. The entire perimeter of the basement was worked on and waterproofed.