Soots Me Chimney Co

I have used Soots Me for years and am always satisfied with their service.

We had two liners installed in the chimney of our old victorian house. They did a great job, were polite on time and cost efficient.

The final price was less than he had quoted. He was very friendly, knowledgeable and explained how my chimney was built. I was really happy with him.

On estimate all work was described in detail, specifying materials to be used and indicating 10 year guarantee on waterproofing (included in tuck pointing). Steve answered all my questions and explained anything I didn't understand. He was very easy to work with and even found a chimney cap to for the uncapped part of a double chimney.

I called Steve on a Monday. He came out on Tuesday and called me and left me a voice mail telling me he would try to find a new cap lid. I was pleased he came out and that he left me a voice mail with my options. Well, that was the last time I heard from him. I called him every day for the next five days. I really never understood what happened. Strange. I'd just have appreciated a call back.

We were very pleased with all aspects of the work done.

Did a good job overall and I was very please with how well he matched the replacement mortar to the existing mortar. The best match I have seen.

All of the work was superb.

It went great. Steve and Chris arrived and got the entire job completed in one day. Obviously it had to be a dry day to perform the job. Everything went as planned and Steve explained the process and answered all of my concerns. I have used this company before and will continue to do so.

He was very neat and clean about getting into the fireplace, which is a big concern when having white carpeting. He is a very sophisticated and an educated gentleman. He was a pleasure to have in our home and was very respectful.

Overall, things went very well. This was the second time that we used them. The price was reasonable.

I want to say that the time and amount are approximate. I am only writing this because he never completed the job paid for . I called twice to remind him,both times he said he'd come but never did.He was a really nice guy and seem to clean the chimneys well but there was a small crack in the downstairs fireplace which I paid him an extra 30. to patch with mortar. He didn't have it with him and said he'd return....it's been almost a year and after two calls I guess he's not coming.He could have refunded my money and said he couldn't do it but I've seen no refund either.

They did a real nice job and their prices were reasonable.

Did not respond to calls and emails.

See above.

We called because we could not properly shut flue and we wanted an estimate on chimney repair. Soots Me installed a chimney cap, shut our flue, and discussed masonry work that needed to be done in the house (i.e., right at the fire place) and chimney repair (tuckpointing). We asked him to give us an estimate of the tuckpointing. We called twice. He never came out to give the estimate.

personable, reliable

Was on time and professional. This is second time using this service. Will use again

I was very happy that I did it. It could have caused extreme damage. He did a very good job. He looked inside, and told me if I had a lot of creosote that needed to be clean. He said that it looked pretty clean. My husband had put something on the top of the chimney so that animals couldn't get in. We had a windstorm, and the thing was sitting crooked on the chimney. He told me that I should get it replaced. He ordered one, a better one, and then came back a couple days later to put it on. He knew exactly what he was doing.

Great! Steve(?) arrived at the house right on time and proceeded to take a quick walk through of the house so he could understand the request (inspect, sweep and quote needed repairs). He quickly cleaned the chimney checking the damper and cap. During cleanup he noted that it was in great shape and really didn't need any repairs.

It went great. We intend to use him from now on.

Excellent craftsmanship.

I can't make a comment on this as he did not show up.

I sent an e-mail and placed a call to the company, but over 2 weeks later still haven't received any response for a chimney sweep. Lousy responsiveness.

They didn’t do any work. My experience with them was fine. The representative told us that we didn’t need any cleaning work to be done. I appreciated his honesty. He was very helpful by telling us what we needed to do if we needed any work to be done but we didn’t need any work to be done at that time.