Sears Heating & Cooling
About us
Sears Heating and Cooling has been local owned and operated since 1950. For over 70 years, we have been servicing Columbus and the surrounding areas, supplying the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard. Award Winning.
Business highlights
Services we offer
Air conditioning and heating sales, repair & installation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 3% | ||
| 1% | ||
| 2% |
"Thank you for your review!"
"Thank you for taking the time to leave a review! :)"
On routine service call, they found my furnace was not working. Need a new motor. Returned with motor about a week later..could not complete so returned and completed job. Furnace was under warranty so only cost was for labor. Tim, the technician, had put in the furnace when it was new and has serviced many times. He always explains everything and completes his work. We've had similar experiences with other workers during the 14-15 years we've used Sears. Totally delighted with their service.
"Thanks for the review! So glad to hear Tim did a wonderful job for you!"
I had left an email through Angies list, but after a balmy night without AC, I called at 7:45 and talked to Paul, the owner. He felt like he could get someone out in the afternoon to take a look. I got a call back 20 minutes later from the dispatcher who asked for some additional details and she felt like someone could come by in the morning. She reminded me that there were several coupons in Angies list and made sure I was using the one I felt would add the best value. An hour and a half later, I received a call from a technician letting me know they could be here in 30 - 45 minutes, if that was OK. They arrived on time and respected my property by using shoe coverings EVERY TIME they came into the house.
Kelvin and AJ introduced themselves and let me know what they would be doing and the costs right up front. They even reminded me of the Angies List coupon. Before they even looked, AJ said "I bet it's the capacitor." They didn't just jump to the conclusion, but they inspected the system. I will admit I don't change the filter as often as I should, but I will now. They looked inside and said things looked good there and then checked outside and, sure enough, it was the capacitor. Kelvin let me know the cost to replace it and waited for me to tell him to go ahead before he did anything else, making sure work was done to my specifications. They replaced the capacitor and the system started right up and started cooling the house down.
They also pointed out that the back side of the compressor was near the dryer vent and that when the compressor and dryer vent run at the same time, sometimes the compressor can pull in the lint from the dryer vent. Kelvin suggested using the hose to spray out the lint from time to time during the summer to keep the compressor from having to work as hard. They completed their diagnostics after the system came up, checking the Freon levels and confirming that everything was OK. The compressor is an older one, but they told me it was working fine and that was all that needed to be done to it.
They didn't try to sell me anything I didn't need. The pricing was straightforward and reasonable.
I don't think I want anyone else touching my system in the future.
"Thank you so much for the great review! So glad to hear you receive such awesome service!"
"Thank you for your review!"
"Thanks for the review! Have a great rest of the Summer!"
"Thanks for the review! Glad to hear Tim took such great care of you. Have a great Summer!"
"Thanks for your review! Glad to hear your system is still running great!"
"Thank you for your review! Glad to hear you had a great experience with us!"
"Thank you for taking the time to leave a review!"
"Thanks for the review! So glad to hear you had a great experience with us! We look forward to working with you in the future!"
"Thanks for the review! Glad to hear you had such a great experience with us. We look forward to working with you again in the future!"
"Thanks for taking the time to post a review! Glad you were impressed with our service and we look forward to working with you again!"
"(removed member name), Thanks for your review! So glad to hear we provided you such great service. We look forward to working with you again! Have a great summer!"
"[member name removed], Thanks for taking the time to leave a review! We are committed to putting our customers first even if something happens the day before Christmas! Have a great summer!"
"[member name removed], Thanks for the review! We hope you enjoy your new Air Conditioning unit! Have a great summer!"
"[member name removed], Thanks for the review! Hope you have a great summer!"
"[member name removed], Thank you for your review! So glad to hear we were able to provide you great service. We look forward to working with you again in the future! Have a great summer!"
He pulled an old 80/10 capacitor out of the bottom of the unit and said it was just laying in there. He said the last repair person who worked on the unit must have left it in the unit when they replaced it with the wrong capicitator. I put this unit in new about 8 years ago and don't remember ever having it worked on previously.
He set the reset button and the system started up again but he said it would continue to trip off due to the wrong capacitor. He advised the cost of the repair was $940, for a new capacitor, new fan engine and new fan blades. I asked why I needed new fan blades, he advised they would be damaged when they are removed to get to the fan engine. I did not think I needed a new fan since the fan was running and there is nothing wrong with the blades. I asked if he had a capacitator on the truck and he said yes. I requested he just replace the capacitor and asked the price. He advised it was $250 for the capacitor. I said lets just replace the capacitor. He said no you couldn't do that, if you put a new capacitor on the fan and the fan was bad it would ruin the new capacitor and you would have to buy another one when you replaced the motor.
Since the unit was running and working I told him I would think about it. He charged me $79 for a service call. I advised Angies list advertised a $49 rate and he said you had to buy that in advance. I also advised Angies list has a $50 coupon for repairs over $100. He said he didn't know anything about that so I didn't get that discount. I printed the coupon and gave it to him.
I don't think the repair person was happy because I didn't go for the expensive repair. It just didn't sound right. Next day I called another a/c contractor and asked to have the capacitor changed to 80/10. They did the work, cost including the service call and capacitor was $189.00. They advised not to replace the fan since it was working and you don't have to replace the blades .
"(removed member name), I want to apologize for the experience you had with your service call. As far as the pricing goes, I realize that it is quite steep, however you should know Lennox is EXTREMELY expensive with their parts. Anytime you run a repair on a Lennox you should be prepared to pay a premium since they price their parts so high. For the $49 discount, that SHOULD have been honored and I want to be the first to apologize for that. We have spoken to the tech that was at your residence and informed him this was not acceptable and informed him of the correct procedure regarding this coupon. Also, if you had a coupon for $50 off a repair that would have been honored as well had you gone through with the repairs. I hope you were able to get your unit running. Again, we apologize for your experience and hope you have a great summer."
"[member name removed], I truly apologize for the inconvenience you experienced while trying to set up a service call with us. We have had previous issues with customers purchasing off of Angie's List and then them not notifying us to contact the customer. This was a mistake and we apologize. Glad to hear you got your unit back up and running again. Have a great summer."
Licensing
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