Sears Heating & Cooling
About us
Sears Heating and Cooling has been local owned and operated since 1950. For over 70 years, we have been servicing Columbus and the surrounding areas, supplying the highest quality in Heating and Cooling repairs and installations. We were founded on the principle of excellence, and to this very day, we have never lost sight of that standard. Award Winning.
Business highlights
Services we offer
Air conditioning and heating sales, repair & installation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 3% | ||
| 1% | ||
| 2% |
"Thanks for the great review!"
"Thanks for the review!"
"Thanks for the review!"
"Thanks for the review!"
"Thanks for the review!"
"Thanks for the great review!"
"Thanks for the review!"
"Thanks for the review!"
"Thanks for the review!"
"Thanks for the great review!"
"Thank you so much for the review!"
I have had a contract with Sears for about 10 years. Bought my furnace from them,
and have always liked their service people. Jody was here today, and explained some things
for me and put in the filter that I wanted; as always, very professional in all he did.
"Thanks for your review and for your loyal business!"
"Thanks for the review and your business!"
"Thanks for the review!"
"Thanks for leaving a review!"
"Thanks for the review!"
"I apologize you were not satisfied wit the service you received. We strive to go above and beyond with each customer. From the look of it, we came out because your furnace was not heating. The technician advised that your unit had several parts that had failed. The technician offered you 5 options to choose from and you chose the middle option, not the cheapest, not the most expensive. As far as maintenance goes, there is much more that goes into our routine maintenance than just "wiping down the furnace". In our maintenance, we do a complete inspection of all moving and electrical components in your system, a complete inspection of all safeties in your system such as combustion/ignition/venting as well as power protection components, and finally, a service to test the overall efficiency of your unit in terms of items such as airflow and overall combustion. It is important to remember that you ordered a service from a highly experienced company, who in turn, sent out a highly experienced and knowledgeable technician who fixed your issue. You have not had to call back for service at all on the unit because our technician fixed it correctly the first time. Again, I apologize that you were not 100% satisfied with your experience with us. Hope you have a great rest of the summer."
"We do not have the address you listed in our database, nor is your name in our database. You may be reviewing the wrong Sears company. Thank you."
"Thanks for the review!"
Most annoyingly was the hack job done on the control wires. They were cut & spliced a few feet from the furnace for no reason. If any splicing needed to be done, it could have easily been done inside the furnace closer to the control board. The wires were then capped off and stripped too far, so now you can see the exposed copper wire below the caps. If you look at the pictures I've uploaded, you'll see that each wire matches up color for color, indicating to me no reason to have cut the wires in the first place, especially that far away from the unit. You can also see the exposed copper.
I hopped on Amazon after the tech left and checked out prices for the parts that were replaced in my unit. In total, the cost of parts was approximately $50, but my bill was over $600 for about two hours worth of work, so minus the 50 bucks, that's about $275 an hour. My wife is a doctor and doesn't make half that an hour.
After this experience, the next time I need service I'll probably have them come out and quote me, but I'll definitely get quotes from other places as well before letting them perform service. I'll most certainly request a different tech as well.
The tech apparently thought it was ok to smoke next to the AC unit and throw his cigarette butt in my flower bed.
He didn't put all the screws back on the main panel that attaches to the furnace.
Shortly after he left he sent me my receipt via email - it was embedded in the email but the link was broke. I emailed him back asking to get resend and simply never got a response
** In reply to Sears' May 26th reply:
No one ever mentioned this was an after hours call, so if there was a price premium, shame on Sears for not telling me. I was given two time slots to choose from with no mention of this being an after hours time slot.
There is no line item on the invoice that mentions anything about an after hours call premium, and even if it did, I still should have been told before anyone was ever scheduled to come out to my house.
The parts in total were approximately $50 bucks. If you want to debate it and say they cost $100, very well, labor was still excessive.
I was not given 5 options, I was given one.
I did not decide to choose an option that was or was not a band-aid repair because I was not given one.
Your tech said I needed two new contactors, a new capacitor and should replace the second capacitor with a run start capacitor. That was the only option I was given and he did not explain what the point of the run start capacitor was for, nor mentioned if that was going to add a significant cost to the repair (I still have no idea if that actually did).
I trusted your tech's opinion and took his advice (consequently the only repair option he gave me).
When the second tech came out to fix the control wires, I asked him to double check the workmanship on the AC unit.
When he came back in I asked him how it looked and he said he had to install a "starter kit".
I don't know what a starter kit consists of, but I can only assume that that's related to the run start capacitor, and I can only assume that the first tech failed at properly installing the new capacitor(s). The first tech told me the cause of our problem to begin with was because a capacitor tipped over and shorted out the contactors. When he (the first tech) told me that he was going to install the new contactors and capacitors I asked him if they were supposed to be mounted and he said yes and that they (Sears) always do that. What then, is this starter kit for? The bracket that was supposed installed by the first tech in the first place?
Look, we've had our house for about 4 years now and we've had to put about $30k into this place. I've had contractors from plumbers to painters out here and I've even had Sears out here twice before this incident. Up until this point I've had really good experiences with all of the folks we've paid to get this house into shape including Sears. The prior two times you guys were out here you did a great job, the price was reasonable and I have no complaints whatsoever about the work performed the other two times.
This time, Sears screwed up. Your tech can't argue with pictures so he had to fess up there. I think the rest of the information he gave you about giving me options and so forth were fabricated so he could try to save face. He lied to you.
And again, no one ever told me there was a premium for the time slot I was given (not asked for, but given as an option).
Please feel free to call me if you'd prefer to continue the conversation over the phone.
I think the review/grade I gave for this service call was very fair. I have nothing to gain or lose here, I think I've been very matter of fact with my comments and they reflect the service call appropriately.
"I want to apologize for the recent experience you had with our company. It is clear the job was not completed to our high standards that we have. We have brought the technician into our office and talked to him about what happened. We were a bit surprised as he is one of our most asked for technicians by our customers. We do not tolerate technicians smoking on customers property and the technician has been notified of this and dealt with accordingly. The wire stripping issue the tech admitted was an honest mistake on his part. From our GPS it shows he was out at your house from 6-830PM after already working since 730am that day. He admitted he had forgotten to go down and clean up his mess after completing his work. In order to fix the wiring problem our technician left, our dispatcher will be calling you to have a different technician come out and resolve the problem at no cost to you. I searched around on Amazon and could not find a price to send a certified, trained tech to your house in a fully stocked truck after hours to diagnose an issue and install parts (I can assure you that we pay more than $50 for all of the parts the technician installed). You paid for a service for our tech to come out after hours and fix your broken AC unit. You were presented a list of 5 options to choose from repair wise and you chose the middle option, not the least expensive (band-aid option). Had you chosen the band-aid option, your cost would have been less than the amount you paid. You decided you wanted more than the band-aid repair, so in turn, you paid more. We again apologize for the experience you had with our company and we thank you for notifying us and allowing us to resolve it."
I don't know why they would move me out to 4th when they told me I was 3rd, Maybe they don't make notes in their customer records when they take a call from the customer. If they had seen that I called in and was told that the technician was finishing one job and I was to be after his 2nd job would they have still moved me out? It just doesn't seem professional.
I am disappointed.
"I apologize about the scheduling mix up you experienced on your recent service call. Things such as this rarely happen and we do our best to avoid situations such as these. Thank you for bringing this to our attention."
"Hello, I have no record of us doing service for you on Feb 15th of this year. Was this perhaps a mixup?"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.