Rosati Windows

It went very well.

Great experience!
The salesman was more of a window consultant.  As advertised, they are not pushy.  They present options, and leave you with a competitive price.
The installation crew were very professional.  They cleaned up the mess each day and we could barely tell that they had been there.  Good quality, nice guys.
We had one issue.  Our downstairs bathroom window was installed further inside than the previous window, it was also a casement window which has a crank that comes another couple inches inside.  With that, we could not close our wood blinds.  We were also having trouble finding other options that would work where the crank would not interfere.  On our written review (which everyone gets after the job is complete) we gave all great reviews but mentioned this issue.  If we had known this before installation we would have used privacy glass.  We promptly received a call from Mike Rosati, who personally reads all reviews, saying that he would give us a new privacy pane of glass at no charge.  We were relieved and very impressed!
I would recommend Rosati to anyone.

I stopped by the booth at the Columbus Home and Garden show to speak with the company rep. I was interested at that time in getting an estimate. They told me about the upcoming open house at the Rosati factory. I attended the open house. In the meantime, i also got estimates at my home from two other companies. At the open house, I scheduled a time for Rosati to come out to my home for a free estimate. They promptly scheduled a visit. At this visit, the rep was very helpful and gave me some additional recommendations for the type of windows that would be helpful - including obscured glass in my bathroom and a "crank-out" type window above my kitchen sink. They offered me a very detailed written estimate. Their estimate contained more detail than other estimates and I knew exactly what I was getting for my money. I ended up going with Rosati for a number of reasons:    1. I like to use a local business when I can, 2. The salesperson was very professional and helpful, 3. The cost was more that the other companies but I felt that the quality was better and I felt that the service would be good too if I need it in the future.  The installation was expected to take at least 1 1/2 days. The installers worked very quickly, were very professional, and finished it all in one day. They showed me how the windows work, and I received a follow-up call a week or more later to make sure everything was good. I would definately recommend this company and would use them again.  The saleman was the best. He did not pressure me but was very knowledgeable about the windows and explained the differences in the quality versus other brand windows.

Everyone from John the salesman to Matt and Shawn, the installer to the final inspector was professional and knowledgeable, it was indeed a "wonderful buying experience".

What I like about them is if anything goes wrong with the door or if you have a problem, they come back within a few days when you call them and they fix that problem without any charge. Their workers were very nice and professional.

We had a great experience with Rosati Windows! The salesman was not high pressure at all. He made his points, explained why their windows are awesome and got back to us with a quote a few days later.  They were much cheaper than a few other quotes I had gotten and much easier to deal with. We could not get some of these salesmen from competing companies to leave our house, even though we had a newborn baby at the time. Weather delayed the installation date a bit but they were awesome at keeping us updated.  The windows were installed in less than 2 days. A sash had a chip out of it and upon their second inspection, they repaired that as well. They send someone out after installation to make sure all is good and that the customer is happy.  We love our windows and Rosati made it a fairly painless process.

I had a salesman come over Saturday 5-4-13to give me a quote. He suggested that I visit the showroom the following week to look at the products. I went to visit the showroom the following Monday ( 5-6-13). I was completely ignored when I was in the showroom. Even one sales woman walked past me twice and just looked away and kept walking when I tried to get her attention. After walking around the showroom three times, I gave up and left.  The receptionist didn't even look up when I came in or left. .  When the salesman came to give me a quote, he kept on stressing the importance of customer service. I didn't see it when I wanted some questions answered in the showroom.

The price was quite a bit higher than the other estimate we received. 
The Rosati esimate was for vinyl replacement windows.  We were more interested in a faux wood look (to match our existing sills).  The salesperson indicated that owner would need to provide that estimate (wood composite).  I never heard anything further from the company.
Given the price disparity I don't think I would have used Rosati anyway.  I was just surprised to not hear anything back.

I contracted with Rosati to install 3 windows.  All three windows had marble sills with gray swirls on white.  They were stained and the salesman said they could replace them with imitation marble which would not conduct cold like the marble.  He did not know if they could get the gray swirl but said he would call me and let me know if they could not.  He did not call so I assumed they could.  I was unpleasantly surprised when the installers put in solid white. They appear to me to be cheap pieces of plastic and are not attractive at all.  The installers said they would let the saleman know about the problem with the sills.  A representative from Rosati called about a week after the installation and asked if I would want someone to stop by for a review of the work and explanation of how the windows work.  I said yes and also asked for a copy of the guarantee.  When the reviewer arrived I explained to him about the problem with the sills.  He said he would check and have the salesman call me.  That was on 4/25/2013 and as of 5/8/2013, I have heard nothing.  I have also not received a copy of the guarantee.  The installers did not caulk around one of the sills assuming that they would be replacing them.  The quality of the  windows appears to be excellent; however, I do not know that I would contract with this company again due to the difficulty of getting an answer on the sills or getting a copy of the guarantee. 
I would strongly recommend that if you have this company do work in your home that you clean up after them thoroughly.  I found several slivers of broken glass on the floor under one of the windows they installed and found pieces of broken glass on the driveway where their truck was parked.

I wanted to give Rosati Windows a five rating BUT we have one problem.  We got the widows that are wood-look inside and brown on the outside which I could not be happier with BUT we have one window that does not latch correctly.  This window has not been right since the day it was put in.  We have had the Service Department out to the house twice and we were told that we will just have to "WORK WITH IT" to get it to close properly.  We were told that this window would not be replaced no matter what.  Like I said this window in not right and has not been right since it was very first installed!!  We used Rosati because of the commercials and liked what the owner seemed to stand for but we have been disappointed in this window.  I really do think that all of the windows should be correct!!

Several years ago we bought a number of windows for our home from Rosati's Windows.  In January, 2013 a seal broke on one of the windows, horribly discoloring the inside of the window.  We assumed that like our experience with other big companies, Rosati's would try to weasel out of replacing the window, by claiming we had owned it for too long or we must've done something to the window, or whatever.  However, when we went to the showroom and told one of the people there our problem, he assured us it was no problem and that their warranty was a complete lifetime warranty.
He took our information, and customer service contacted us within a couple hours.  They did not even come out and check the window, but simply verified which window it was and the correct measurements, and ordered new glass immediately.  The glass came in two days later, and we scheduled a time for installation.  This was done on Friday, April 13, 2013.  There was no charge at all for the service, not even some minimum replacment charge.
It is truly rare for a company to so totally live up to its lifetime warranty or other promises.  We are very thankful we chose to Rosti's Windows for doing so and we love being able to see out the window.
In addition, the Rosati installer was very helpful in two other minor issues in the house at that time.  We have never met an individual who was so readily helpful without charge.  Thank you Rosati's.

We were very pleased with our overall experience with Rosati Windows and Doors. The area of replacement had gaps around the windows allowing cold air in and heat out. We are pleased with the workmanship and installation of the windows and would not hesitate to use Rosati for future window and door replacement.

Things are great.  There are huge improvements over the once that I had before.  I don’t know if they serve this are anymore.  I have nothing negative to say about them.  They came in a bitterly cold day in the winter time.  It was horribly cold and they did all of my windows in the house, which was 11 windows.  They did an absolutely magnificent job.  I have nothing but praise for them.  Before the installers came the sales person comes in and helps you decide what on the kind of windows and takes measurements so, the windows can be custom made.  When they make them and they have them already that is when the installers come out and put it the house.  The salesman made sure that I had tampered glass in my floor to ceiling living room windows knowing that I have a lot of grandchildren around and they did not want that glass to be breakable.  They were really concerned about having the safest windows with little kids around.  None of the competitors even mentioned that.  I was very impressed with that.  He was more than just trying to sell me their products.  He was trying to make sure that I had the right thing for the right product.  Their price is much less expensive.  These are very high quality vinyl windows.  It is very easy to clean and also airtight.  They did a very nice job.  They were very responsive and punctual.  I would be happy to recommend them.  I think I also have a warranty for the windows as long as I am in the house.

They have done work for me about three times. The service is good and they are professional. If the screens get torn or ripped, they will repair it at no additional cost. The screens have a lifetime guarantee. The mechanics knew what they were doing. My son also used their service.

We bought replacement windows from Rosati about 4 or 5 years ago. Part of the reason we chose the company was because of their unconditional lifetime warranty. We'd never had reason to test the warranty before this year, since the windows have performed beautifully. This spring, however, during a very heavy rain, I noticed some water leaking from the bottom of the picture window in our kitchen's bay window area. I put a towel on the floor to soak it up, but it started coming in faster and faster. I was soaking through a towel every 10 minutes or so. In a panic, I called Rosati. They were not yet open (it was around 7:30 a.m.), so I left an urgent message and went back to moping up water. Fortunately, the rain let up and the leak slowed down on its own, but I was still concerned about the leak since more rain was forecast for later that week. Rosati called as soon as they opened and asked about the severity of the situation and apologized that they could not come out that same day, but they would send someone the next day around noon. I packed the area with towels and hoped for the best. The next day, Rob arrived ahead of schedule (about 30 minutes ahead) and went right to work on the window. He removed the glass and replaced some sealing tape that apparently hadn't adhered correctly to the window during installation. As an added precaution, he also applied a bead of caulk around the entire outside of the window. He worked quickly, but carefully. He was professional and very knowledgeable. He cleaned up before he left and didn't charge me anything for the visit or the repair. No pesky paperwork, either. Rosati truly did stand by its warranty. I am impressed!

They arrived on time, did the job and finished in less then a day. They cleaned up after they finished and I could find nothing in the house or outside that they missed. I could not think of anything they could have done differently.

Everyone I dealt with at Rosati was friendly and very professional.
I plan on using them again as I continue to replace the old inefficient windows in my home.
 

They did great work. Great quality. Very punctual and professional. Very friendly. Installers were great people.

They did an excellent job. They are a really good company. Our heating bills went down this winter. It was a little expensive but I'd recommend them to anybody. They were earlier than what they said. They really knew what they were doing. They helped me out a lot. I had little extra things that I had do and they helped me out on it.

This was a quick and efficient experience. Everyone I interacted with from sales, installation, and quality assurance was terrific. I highly recommend them!

Overall, the service was satisfactory except for the things noted before.  The installers were professional and appearred to be very competent.

I liked Rosati Windows' service, and I like their windows. I don't like their price! The windows are solid. The people that came were nice and efficient.

As stated in the previous paragraph everything was done in a professional manner with great attention paid to detail, and thorough clean up.  What a difference it made in the appearance of our home and the over all comfort.  After seeing our windows our next door neighbor asked if I would take her to see the showroom.  She was so impressed with the windows she had them replace her old windows too.

we needed new doors. they were very responsive with the proposal. when they were first ordered and measured by  Rosati, we were told our old hardware would fit. rosati also had the manufacturer come to the home to measure and they also verified that the old hardware would work. when the installers came to put the doors in they said our old hardware would not fit. the hardware they wanted to install was not the quality we had there originally. i thought i was going to lose it because the doors were very expensive, i had asked a lot of questions prior and spent a lot of time with the measurements and ordering. at that point i lost trust in their knowledge. i had to call our locksmith who recognized the problem immediately. altough the outside measurements were correct the inside part of the lock was too short and because the hardware i had was older and not made anymore i couldnt get parts so i had to order new hardware which was another $500.00.
the installers came 3 hours late though they did call and said they would be an hour late. they did a great job with the installation but failed to check the doors before they left which was 8 pm at nite. by that time i was not thinking and also did not check the doors. after they left and i was cleaning up i went to open one of the doors and couldnt get it shut. the office was very responsive in getting them back out to correct.
it all worked out and the doors are beautiful.  given the commercials you see on tv, i wasnt prepared for the length of time of installation and  having to supervise the job as closely as i should have and certainly wasnt prepared for the doorhandles to not fit and lock.


addendum: I received a call from Mike Rosati after he read the review. He was not satisfied with the outcome as his goal is outstanding customer service. He covered 1/2 the cost of the new hardware to amend the issue. I appreciated his call and concern.

They arrived on time and completed the work promptly. The were professional and the cleaned the area when they were done