Radon Systems

I found that the home I had just bought in December of 2023 was tested and recorded a radon level of 40 piCu/l [micrograms of radon gas in a litre of air]. The safe level recommended is to be below 4 piCu/l. This was an unfortunate set back on an expensive investment. I was very concerned with getting the radon level down to safe livable level when I contacted Radon Systems. After talking with Lucas I was somewhat assured that they could mitigate the radon gas from its current levels down to below the acceptable 4 piCu/l and maybe even exceed reading. I was worried about them not being able to accomplish this and asked Lucas the "What if" question. He assured me that they could expand the system to get there if the after action test showed the level was still to high. "We've mitigated houses with levels in the hundreds" he said. I contracted with them to start within two weeks. After the mitigation my level was recorded as 0.8 !!!!!! I am so happy and satisfied with the installation and the results. THANK YOU Lucas and David! Great to work with and lots of professional integrity. Ken

Very well. Radon Systems showed up on time, did the work efficiently, fixed the radon fan, and sealed up the sump well with a new cover.

Please do not choose Radon Systems for your radon mitigation services. Having had them install a system in a home my wife and I purchased 21 short months ago, we are wishing we choose another vendor. After this short time, there is such a loud vibration noise in the bedroom nearest the exhaust pipe you cannot stand to be in the room. I called the office asking the company to come out and look into what the issue might be given it is still under warranty. Within seconds, the receptionist told me we would be charged $75 towards a trip charge that wouldn’t be credited for any work, it was just to assess the situation. After questioning why there was a charge for an under warranty product, she proceeded to say that I may have had work done on the home causing an issue. You have got to be kidding me!! So, we now have a system from an organization that will only assess the issue given $75, is already placing blame on the homeowner without looking at the issue, and if we go with another company to do what they couldn’t it will void our warranty. I have also requested contact from anyone else at the company to discuss giving them another chance and have never heard back. Whatever you do, please go with another provider, you will thank yourself later.

I had two goals for this basement project: 1) Mitigate the radon and 2) encapsulate my crawl space using vapor barrier materials that I had purchased. I spoke with the owner (Dan) and he said his crew would collaborate with me to meet my expectations. The workers did a great job. They were friendly, knowledgeable, efficient and very respectful of my property.

The installers were wonderful! They were efficient, knowledgeable, and professional. They worked non-stop all day and did a great job! This company is fortunate to have such excellent employees. I would definitely recommend this company again based on the performance of the employees.

System was installed and installed was rude and unprofessional

Very well. They were friendly, professional and punctual.

High quality, good price, professional service

I called Radon Systems to have them reattach the plastic that had been installed by another company more than 15 years ago. They gave me helpful instructions over the telephone so that I did not have to incur costs to have them come to the house to fix it. How many companies would be so helpful? I have used Radon systems to install a system in another house and was extremely pleased with their work.

Great! Very professional and friendly! Punctual, clean and respectful of our no shoes in house culture. Indefinitely would recommend them hands down!

It took a few days for the company to be available, but the team came and replaced the fan quickly. Only two small complaints: there is no diagnostic component to the service. If the fan stops working (or in our case starts making noise) the only option is to replace it. Given that the replacement is fairly expensive (my only other complaint), I wish there had been an effort to diagnose and repair before replacing. I realize, though, that these fans might not be easily repaired.

This is my second radon mitigation system (two different homes) from Radon Systems. We had this last system installed in 2007, and shortly thereafter condensed water was leaking from one of the vent tubes, which they repaired at that time, at no charge. They diagnosed that the tube was not sloped properly, if memory serves. Recently (2016) a water leak appeared again, but it looked like a different joint was leaking. I contacted them on the website and they got back to me next day. I explained the situation and sent photos. They suspected leaking fitting and were able to send out a tech the same day to fix it. They handled it at no charge to me. Other than this issue, this mitigation system has been working flawlessly, non-stop for almost 10 years. Radon Systems clearly values their customers and I will be a customer for life!

Work was completed as promised.

They showed up on time. They performed the work pretty quick. They seemed to do a good job. The electrician cleaned up after himself really well. The worker performing the inside work cleaned up really well. The outside guy didn't do a really bad job, But he did leave some cuttings from the pipe in the driveway. And some of the cut siding from the house laying on the ground where the installed was done. Other than that they did a good job.

My wife's review: I was told by this company (and the other 2 companies) that this would be a simple installation. We recently had a new waterproofing system and sump pump installed by Hydra and the radon mitigation system was to be installed thru the sump pump lid. The installer, Kyle, arrived on time (8:45 am) May 1, 2015, Friday. I had been told the installation would take about 3 hours, and it seemed to be taking longer than that. In the early afternoon Kyle came upstairs looking panicked and he stated that there was something wrong with my sump pump and that it hadn?t been installed right. This really confused me because my sump pump has been working well. Kyle also said that it looked like we really didn?t need the pump very much. I corrected him and explained that the pump was in fact very necessary since we have the drainage issue, though it wasn?t raining that day and so it probably did not need run at the time. The pump had been working great! We have a battery backup for the pump that has been lighting up properly, showing that it was in working order. The sump pump and the waterproofing system are all under warranty. So Kyle?s statement surprised me. I asked him to show me the problem. He showed me how water was flowing out of one of the pipes in the pump. Kyle said there were suppose to be two metal clips holding that pipe, and there was only one, and this was not allowing the pipe to seal properly. He said he had been struggling with this for two hours, and it must be due to a defect in how the pump was installed. I know the sump pump has been working well and I was confused about why Kyle had taken apart my sump pump. I asked him if he wanted to look at the instruction manual for the sump pump. He said no, all pumps were pretty much the same and he should be able to figure it out. Finally I asked if it might help to talk to Pat Kirby, the owner of Hydra, the company that installed the pump. He said sure and I gave him Pat?s number. I stayed and listed to the conversation. Pat explained that this pump does not have metal bracket in the bottom holding the pipe, it is screwed in on the bottom, with only one metal bracket at the top. He then offered to come over in an hour to help. At that point I went upstairs, and a few minutes Kyle stated that Pat had called back and that he would send out one of his guys in 10 minutes. When the Hydra guy arrived, and he was actually the person who had installed the sump pump and water proofing system. He quickly reassembled the loose pipe, he only needed to pull it up and screw it back into place. My actual sump pump was fine despite Kyle?s insistence something was installed incorrectly/ or broken. After he finished the assembly the Hydra guy came up and asked my how the pump had been working. I told thing everything had been working great. He then said that he needed to tell me something. As he was reassembling the pump Kyle had taken apart he had discovered that the wire for the battery backup system was broken. With this broken wire, the battery backup was dead. This broken wire had been ?patched? with electrical tape (which did nothing, the thing was dead). At this point I went downstairs to confront Kyle. Kyle said that he didn?t do it and that he didn?t even have any electrical tape with his equipment. The Hydra guy then stated that the wire was intact when the system was installed, and that the system would not work with the broken wire. Kyle acknowledged that the Hydra guy had not broken the wire while screwing in the pipe, and I then stated that I would need to talk to his boss and find out how Radon systems would be addressing this damage. Kyle did not take responsibility for any of this. I called the Radon systems office and got Dan?s phone number. I called Dan and explained what I understood had happened, Dan however believed that my sump pump was broken before Kyle arrived and that I was trying to blame Kyle for damage he had not caused. After all I had not ?seen? him cause any of this damage. I was shocked that I was expected to babysit an installer and watch him! I had not seen this happened, but I knew my pump was in working order and in one piece before Kyle arrived. Despite Dan?s confidence in Kyle, Dan offered to deduct the cost of the replacement part from the cost of the installation. Though I was glad to not be left to foot the bill on the damage, I was very unhappy to be cast as the client with the broken sump pump blaming the innocent installer, and to not have Kyle apologize and take responsibility for the mess he made. I assume Dan had just accepted Kyle?s interpretation of what had happened as reality, trusting Kyle to behave professionally and to have a competence he lacked. I then asked the Hydra guy if he could fix the sump pump backup and it was explained to me that he would be unable to do this until Monday. At this point it became clear that the radon mitigation system would not be able finished on Friday. And though my sump pump worked, I would be left without a backup battery system for the sump pump over the weekend. Hydra came on the following Monday afternoon to fix the backup system part, and I wrote Hydra a check for $150. Kyle called in the afternoon to check that the work was done, and he stated that he would need to check if Dan wanted to have work overtime on Monday to finish the installation or if he would come on Tuesday to finish the install. He then called back to say he would be coming to finish the installation on Tuesday after his morning installation (I guess finishing my install was not a top priority), and that he would call, probably around 10:00 to let me know he was on his way. The quick 2-3 hour radon mitigation system installation was now on its way to become 5 days of inconvenience and stress because of mistakes made by the installer! Unfortunately my Tuesday was busy in the afternoon. When I did not get a call from Kyle at 10:00 I called the office and spoke Terry who answers the phone. I explained that I needed to know when Kyle was coming over to finish the job, and that I was very frustrated. She offered to call Kyle and to give me a call back. When Terry called back she sounded angry that I was being so ?pushy? about getting my installation completed, she said that Kyle was still out in a job, and that when installers are out on jobs things can take longer. I could expect Kyle to call around 12:00. I had been waiting since Friday to get the work done! I also had to leave for a class by 1:30. I was frustrated that the completion of this work was not a priority! Terry then stated ?Kyle did not break your sump pump!.? She was technically correct, Kyle only knocked a pipe loose (I would discover later), which he could not put back in place. What he broke was the wire to backup system. I was so angry at this point that I no longer wanted to deal with this company, and I said so much to Terry. However, I had already had to pay $150 out of pocket to fix Kyle?s mistake. At this point I called Dan again. I told him about my conversation with Terry, I explained that I had to leave my house at 1:30, and explained how frustrated I felt . He felt that since he had agreed to pay for the broken part I should feel satisfied, but I explained that I was sick of being treated like I had done something wrong, and that I was tired of the lack of accountability of his installer. He listened and agreed to call Kyle to find out then he would be coming, and to let him know I would not be available all afternoon. He called me right back and told me that Kyle was cleaning up and that he would be calling when on his way. Kyle arrived around 12:00, and I was prepared to watch him work since I had no confidence in him. Before he started I asked him why he had disassembled my pump. He said he had not done that. I asked him to explain why my pump had been leaking on Friday when he came upstairs to tell me my pump was installed incorrectly. Kyle then stated to me again that my pump had been missing the metal bracket that held the pump in place! What? No! I had been there on Friday and I had heard and seen what happened. The loose pipe screws into place, nothing was missing in the sump pump installation, no part was broken! Kyle lied to my face! I corrected him, and finally, he acknowledged that there was nothing wrong with my sump pump, and he had ?probably? knocked the pipe out place when he was trying to put on the lid. I watched him finish the installation. He started with a new lid for the sump pump after acknowledging that the lid he started installing was really ?beat up.? After he finished the installation he finally half heartedly said ?sorry about your sump pump.? Dan called shortly after to confirm the installation was done. On Friday I got a call from a Radon Systems employee about picking up the radon test. He picked up the test, and also took a look at the system. He listened to my frustration with the installation. He explained that Kyle is still an apprentice. He said he would speak to Dan about my experience. He also explained when I would get the test results. The system is working. My radon level went from a 7.8 pCi/l to 2.0pCi/l. Though I am glad Dan from Radon Systems agreed to pay to fix the broken sump pump backup battery, I am unhappy Kyle dodged the accepting responsibility for the damage he caused. I think initially Kyle really believed that my sump pump was installed incorrectly (he was wrong) but the fact that he tried to tell me the same story on Tuesday after being corrected by Pat Kirby from Hydra shows a real lack of professional integrity, and he never acknowledged breaking the backup system wire. Accidents will happen and can be corrected; failing to take responsibility for an accident is unprofessional. I cannot recommend this working with Radon Systems after this experience.

There were on time and did everything in a timely manner and cleaned up after themselves. We will use again for our new house.

They are great. They did a great job. They were very professional. They showed up on time. He gave me a plan and he made me comfortable with the plan and told me where they would mitigate.

Good service, they know what they are doing.

Fantastic. They were highly professionally and very knowledgable. I was also very impressed with their work efficiency.

IT was quick and the company was great. A bit pricy for a Fan, Pipe, a Sump Pump lid, and some caulking. However the price was competitive with every other person we had out for an estimate.

Radon Systems is extremely professional and precise. We actually used them because of a referral from a company who is trained by them. Radon Systems was recommended because of the size of our home (4800 sq ft) and distance the system had to travel: from the farthest area of our basement, to the opposite end of our house, and up through the garage roof. Holes in the roof and walls needed to be made. They did a superior job. Since the system was installed, we've had no problems. I did make one call to the company when we had trouble with our sump pump (which is sealed because of the system.) They were able to answer my questions over the phone. The price is extremely reasonable, especially compared to what I've heard other homeowners have paid for them in smaller homes.

They came in the morning and I had moved my car from the garage so they could use that space for the pipes and their tools since it was raining that day. They went right to work and didn't stop till they were done. They drilled a hole in my basement floor and installed pipes from the floor to a main "exhaust" pipe that went outside to a fan that sucks out the potential harmful gas. Another pipe went into the hard-to-reach crawl space and they covered the gravel floor with plastic and attached boards around the perimeter to keep the plastic in place. The crawl space pipe has a collar on it that keeps it under the plastic. I went down once to see them drilling in the wall to install a pipe under our family room which is on a slab on the back of the house. I was impressed by how they funnelled the debris from the drilling into the shop vacuum on the floor.

I got 2 quotes and I was very pleased with them. I had seen their truck all over the neighborhood and they have been in business for a long time so I felt they would continue to be in business and they would be reliable down the road if I ever had a problem again.

The company was very responsive and professional. They came to my house and provided a detailed quote and explained everything in detail. My readings are now below 1.0.

My wife called Radon Systems several times before convincing them to come out and take a look at our issue (water dripping from their PVC exhaust pipe in our basement due to a leaking seal). When Radon Systems finally agreed to come out they scheduled us for a late afternoon but did not show. They called the next day to say their repairman was coming out that morning. He did come that morning and fixed our problem. We were charged $75 for the service call and $65 for the repair. I called Radon Systems to question whether we were charged twice for the same 30 minute service. He confirmed that the $140 charge was correct according to their policy. I still feel that I was double-charged. Summary - my wife spent a lot of time and effort to convince them to even come out; they were one day tardy with no explanation; They gouged us on the price.