Radon Systems
About us
Radon Systems is a locally, family owned company, conveniently located in Westerville, Ohio. Radon Systems has been in the business of protecting home-owners and businesses from the dangers of radon and indoor air pollution since 1977 throughout the Ohio Region. With over 40 years of experience, we are the oldest in Ohio. Radon Systems is proud of its reputation of prompt, reliable service, quality installations, and attention to detail. Our primary service is Radon Reduction and Vapor Intrusion. We are proud to work with homeowners, real estate transactions, business and commercial properties. In our company, we have fully licensed Radon Specialists (radon testing and mitigation) with more than 50 years’ of combined experience in radon gas testing & mitigation. All Radon Systems technicians have been professionally trained to properly install radon mitigation systems as required in the U.S. EPA Radon Mitigation Standards.
Business highlights
Services we offer
Radon testing, radon mitigation and vapor intrusion
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 5% | ||
| 3% | ||
| 2% | ||
| 1% |
"Thank you for these comments. Dan"
"Mr. [Member Name Removed] was happy with his system installation until my technicians started caulking the cracks in the basement concrete. In fact Mr. [Member Name Removed] even paid for lunch for the installers. He did not like the color of grey caulk that was being applied even though it was the correct caulk it was a different shade of grey than his painted floor. He demanded that the caulk be removed, his floor washed and then started swearing at my installers. My installers left after he told them to leave his house. Later that afternoon we purchased another grey caulk from a different manufacture and I sent another installer to install the caulk. Mr. [Member Name Removed] was happy with that color of caulk and again tipped the installer for doing such a good job. I feel that we went above and beyond what was expected to satisfy this homeowner but some will never be happy no matter what is done. Dan West"
"There is no service that can be done to a radon fan. All of it's components are sealed and not serviceable. When the fan starts acting up and getting loud it should be replaced."
We had this last system installed in 2007, and shortly thereafter condensed water was leaking from one of the vent tubes, which they repaired at that time, at no charge. They diagnosed that the tube was not sloped properly, if memory serves.
Recently (2016) a water leak appeared again, but it looked like a different joint was leaking. I contacted them on the website and they got back to me next day. I explained the situation and sent photos. They suspected leaking fitting and were able to send out a tech the same day to fix it. They handled it at no charge to me.
Other than this issue, this mitigation system has been working flawlessly, non-stop for almost 10 years.
Radon Systems clearly values their customers and I will be a customer for life!
They showed up on time. They performed the work pretty quick. They seemed to do a good job. The electrician cleaned up after
himself really well. The worker performing the inside work cleaned up really well. The outside guy didn't do a really bad job,
But he did leave some cuttings from the pipe in the driveway. And some of the cut siding from the house laying on the ground
where the installed was done. Other than that they did a good job.
My wife's review: I was told by this company (and the other 2 companies) that this would be a simple installation. We recently had a new waterproofing system and sump pump installed by Hydra and the radon mitigation system was to be installed thru the sump pump lid.
The installer, Kyle, arrived on time (8:45 am) May 1, 2015, Friday. I had been told the installation would take about 3 hours, and it seemed to be taking longer than that. In the early afternoon Kyle came upstairs looking panicked and he stated that there was something wrong with my sump pump and that it hadn?t been installed right. This really confused me because my sump pump has been working well. Kyle also said that it looked like we really didn?t need the pump very much. I corrected him and explained that the pump was in fact very necessary since we have the drainage issue, though it wasn?t raining that day and so it probably did not need run at the time.
The pump had been working great! We have a battery backup for the pump that has been lighting up properly, showing that it was in working order. The sump pump and the waterproofing system are all under warranty. So Kyle?s statement surprised me. I asked him to show me the problem. He showed me how water was flowing out of one of the pipes in the pump. Kyle said there were suppose to be two metal clips holding that pipe, and there was only one, and this was not allowing the pipe to seal properly. He said he had been struggling with this for two hours, and it must be due to a defect in how the pump was installed.
I know the sump pump has been working well and I was confused about why Kyle had taken apart my sump pump. I asked him if he wanted to look at the instruction manual for the sump pump. He said no, all pumps were pretty much the same and he should be able to figure it out. Finally I asked if it might help to talk to Pat Kirby, the owner of Hydra, the company that installed the pump. He said sure and I gave him Pat?s number. I stayed and listed to the conversation. Pat explained that this pump does not have metal bracket in the bottom holding the pipe, it is screwed in on the bottom, with only one metal bracket at the top. He then offered to come over in an hour to help. At that point I went upstairs, and a few minutes Kyle stated that Pat had called back and that he would send out one of his guys in 10 minutes.
When the Hydra guy arrived, and he was actually the person who had installed the sump pump and water proofing system. He quickly reassembled the loose pipe, he only needed to pull it up and screw it back into place. My actual sump pump was fine despite Kyle?s insistence something was installed incorrectly/ or broken.
After he finished the assembly the Hydra guy came up and asked my how the pump had been working. I told thing everything had been working great. He then said that he needed to tell me something. As he was reassembling the pump Kyle had taken apart he had discovered that the wire for the battery backup system was broken. With this broken wire, the battery backup was dead. This broken wire had been ?patched? with electrical tape (which did nothing, the thing was dead). At this point I went downstairs to confront Kyle. Kyle said that he didn?t do it and that he didn?t even have any electrical tape with his equipment. The Hydra guy then stated that the wire was intact when the system was installed, and that the system would not work with the broken wire. Kyle acknowledged that the Hydra guy had not broken the wire while screwing in the pipe, and I then stated that I would need to talk to his boss and find out how Radon systems would be addressing this damage. Kyle did not take responsibility for any of this. I called the Radon systems office and got Dan?s phone number.
I called Dan and explained what I understood had happened, Dan however believed that my sump pump was broken before Kyle arrived and that I was trying to blame Kyle for damage he had not caused. After all I had not ?seen? him cause any of this damage. I was shocked that I was expected to babysit an installer and watch him! I had not seen this happened, but I knew my pump was in working order and in one piece before Kyle arrived. Despite Dan?s confidence in Kyle, Dan offered to deduct the cost of the replacement part from the cost of the installation. Though I was glad to not be left to foot the bill on the damage, I was very unhappy to be cast as the client with the broken sump pump blaming the innocent installer, and to not have Kyle apologize and take responsibility for the mess he made. I assume Dan had just accepted Kyle?s interpretation of what had happened as reality, trusting Kyle to behave professionally and to have a competence he lacked.
I then asked the Hydra guy if he could fix the sump pump backup and it was explained to me that he would be unable to do this until Monday. At this point it became clear that the radon mitigation system would not be able finished on Friday. And though my sump pump worked, I would be left without a backup battery system for the sump pump over the weekend.
Hydra came on the following Monday afternoon to fix the backup system part, and I wrote Hydra a check for $150. Kyle called in the afternoon to check that the work was done, and he stated that he would need to check if Dan wanted to have work overtime on Monday to finish the installation or if he would come on Tuesday to finish the install. He then called back to say he would be coming to finish the installation on Tuesday after his morning installation (I guess finishing my install was not a top priority), and that he would call, probably around 10:00 to let me know he was on his way. The quick 2-3 hour radon mitigation system installation was now on its way to become 5 days of inconvenience and stress because of mistakes made by the installer!
Unfortunately my Tuesday was busy in the afternoon. When I did not get a call from Kyle at 10:00 I called the office and spoke Terry who answers the phone. I explained that I needed to know when Kyle was coming over to finish the job, and that I was very frustrated. She offered to call Kyle and to give me a call back. When Terry called back she sounded angry that I was being so ?pushy? about getting my installation completed, she said that Kyle was still out in a job, and that when installers are out on jobs things can take longer. I could expect Kyle to call around 12:00. I had been waiting since Friday to get the work done! I also had to leave for a class by 1:30. I was frustrated that the completion of this work was not a priority! Terry then stated ?Kyle did not break your sump pump!.? She was technically correct, Kyle only knocked a pipe loose (I would discover later), which he could not put back in place. What he broke was the wire to backup system. I was so angry at this point that I no longer wanted to deal with this company, and I said so much to Terry. However, I had already had to pay $150 out of pocket to fix Kyle?s mistake.
At this point I called Dan again. I told him about my conversation with Terry, I explained that I had to leave my house at 1:30, and explained how frustrated I felt . He felt that since he had agreed to pay for the broken part I should feel satisfied, but I explained that I was sick of being treated like I had done something wrong, and that I was tired of the lack of accountability of his installer. He listened and agreed to call Kyle to find out then he would be coming, and to let him know I would not be available all afternoon. He called me right back and told me that Kyle was cleaning up and that he would be calling when on his way.
Kyle arrived around 12:00, and I was prepared to w
"I have discussed this installation with my technician. Although he is new to installing radon mitigation systems he has a lot of mechanical experience. The back up sump pump had been wired and repaired with electrical which we do not even have on our trucks. I will not take action until I have all the facts. Homeowner was very difficult to carry on a conversation with and seemed adamant that I should take action and punish my employee. We install around 2500 mitigation systems in any given year so we have to deal with many personalities and some no matter what will never be happy. I did what I felt was right under these circumstances and covered the cost of the repair although questions still remain. I am sorry for her bad experience with my company however she was a very difficult and demanding person to work with. Dan West"
"Thank you we really try hard. Dan West"
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