Approved Pro
Approved Pro

Polaris Tile,LLC

Ceramic Tile Service, Kitchen and Bathroom Remodel, General Remodeling,

About us

At Polaris Tile, LLC it is our mission to provide the highest quality of service in all aspects of our business. We are extremely thorough in the services that we provide and aim to be very receptive to any client's issues, questions, or concerns and handle them promptly and professionally. We take the necessary steps to ensure that our clients are completely satisfied with all of our contractual and assumed responsibilities. Above all else, we will fulfill these responsibilities while maintaining the highest ethical standards in both our work and our character. Call us today!

Business highlights

Family owned & operated

Services we offer

Custom Bathroom Shower Pan, Custom Bathroom Wall Tile with Niche and Mosaics, High-End Kitchen Backsplash Tile, Stone, Brick, or Travertine Fireplaces. Tile Repair, Caulking Repair, Grout Repair, Grout Cleaning, Sealing, Etc... Both Residential and Commercial jobs, Indoor We are proud members of the National Tile Contractor Association and WEDI Certified Installer, provide detail-oriented jobs for all customers

Services we don't offer

Outdoor

Amenities

Eco Friendly Accreditations

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

yes

Accepted Payment Methods

  • PayPal
  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.85 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
20%
2
0%
1
20%

Filter reviews by service

Showing 1-5 of 5 reviews
Shaina H.
May 2025
1.0
Ceramic Tile Service
$700
Steven was seemingly nice. We hired him through Angie’s list, but he wanted cash. I came home from work and there was a 10-12 year old child helping him do the work. They not only left the job partially done, but they destroyed FOUR large tiles and left huge cuts and cracks from the tile saw. The job was done so poorly that I was horrified to call this contractor back. We left with an even more destroyed floor with far more damage. The original tile pattern has been discontinued so we cannot even replace the custom tile. Stay away from this very sketchy guy and his under aged chile

Bob B.
Oct 2024
3.0
Ceramic Tile Service
$2,200
Steven seems like a nice enough guy and he seems to have sufficient technical knowledge of tiling. That said, Steven either has very low detail focus or exerts as little effort as possible (I truly don't know which). He does only "OK" work on his own (some uneven tiles and non-uniform grouting) but wants the customer to work side-by-side with him throughout the job to tell him whenever he does something that the customer believes is unacceptable. His justification for this is that "everyone has different opinions" about what is acceptable. So, if you aren't diligent in catching poor work, you will get merely an OK job. To be fair, he will gladly fix customer-identified problems. If you have the time and desire to work with him throughout the job to point out problems, then he may fine. If you, like us, are busy, are not a price buyer, and want a motivated professional who delivers objectively high-quality tile work with minimal "babysitting", you should probably look elsewhere.
Response from Polaris Tile,LLC

"First, I tried my best to help you finish the job you started two years ago. There was really no need for me to spend my time helping you finish a job that you started but couldn’t complete. Not only did it cause me a lot of trouble, but it also wasted time I could have used for tasks with better returns and better results if I could do it from scratch. Second, I provided you with many additional services beyond the agreed quote: I cut the tiles you left unfinished, polished the floor you didn’t complete, went to the store to buy items for you, returned unnecessary materials, and even discarded the trash in your garage, which was not part of my job. Finally, when it came time to settle the bill, I even offered you a discount, which you declined. I don’t think you have any grounds to feel wronged by the selfless help I provided. However, I understand that everything is neutral, and we’re simply viewing the situation from different perspectives. That said, I hope you reflect on this. What you put out is what you get back. Your life is still long, and your soul’s journey might just be beginning. As a young soul, it’s important to value mutual understanding, tolerance, and gratitude in your interactions with others. This is the foundation of our connections as human beings. I wish you success and growth moving forward."


GARY M.
Jul 2024
5.0
Ceramic Tile Service
Yes, I recommend this pro
$400
Steven did all the work we needed done on our two bathrooms showers. Very professional and good quality work. Steven got all the work done in one day as promised. He was prompt, friendly and conscientious.

Tracy B.
Mar 2024
5.0
Ceramic Tile Service, Kitchen and Bathroom Remodel + 3 more
Yes, I recommend this pro
$330
Steven was very professional in his work. I sent him pictures, and he was able to give me a quote over the phone. Lucky for me he was in my area the next day and was able to get me in as his last appointment. Not only did he replace the caulking in our shower stall, he also touched up the grout and fixed a couple areas right outside the shower for no extra charge. Our shower looks like new again, and he did it in less than 3 hours. Beautiful work done by a beautiful soul. Thank you, Steven! ?

Chris F.
Oct 2022
5.0
Ceramic Tile Service
Yes, I recommend this pro
It went very well. I was very happy with the work.
Response from Polaris Tile,LLC

"It was my pleasure, thank you [Member Name Removed]."

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Polaris Tile,LLC is currently rated 3.8 overall out of 5.
Monday: 9:00 AM - 5:00 PM Tuesday: 9:00 AM - 5:00 PM Wednesday: 9:00 AM - 5:00 PM Thursday: 9:00 AM - 5:00 PM Friday: 9:00 AM - 5:00 PM Saturday: 9:00 AM - 5:00 PM Sunday: 9:00 AM - 5:00 PM
Polaris Tile,LLC accepts the following forms of payment: PayPal, American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Polaris Tile,LLC offers free project estimates.
Yes, Polaris Tile,LLC offers eco-friendly accreditations.
No, Polaris Tile,LLC does not offer a senior discount.
No, Polaris Tile,LLC does not offer emergency services.
Yes, Polaris Tile,LLC offers warranties.
Polaris Tile,LLC offers the following services: Custom Bathroom Shower Pan, Custom Bathroom Wall Tile with Niche and Mosaics, High-End Kitchen Backsplash Tile, Stone, Brick, or Travertine Fireplaces. Tile Repair, Caulking Repair, Grout Repair, Grout Cleaning, Sealing, Etc... Both Residential and Commercial jobs, Indoor We are proud members of the National Tile Contractor Association and WEDI Certified Installer, provide detail-oriented jobs for all customers
Outdoor

Contact Information

5714 Empress Lane, Columbus, OH 43235

Service Hours

Sunday:9:00 AM - 5:00 PM
Monday:9:00 AM - 5:00 PM
Tuesday:9:00 AM - 5:00 PM
Wednesday:9:00 AM - 5:00 PM
Thursday:9:00 AM - 5:00 PM
Friday:9:00 AM - 5:00 PM
Saturday:9:00 AM - 5:00 PM
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