Ohio Exterminating Co
About us
Family-owned & operated for over 80 years. We protect your property, health and food each day and every day. BBB Accredited Business for over 50 year with an "A+" rating.
Business highlights
Services we offer
Residential and Commercial Pest & Termite control and prevention. Wood destroying insect reports for real estate transactions.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 8% | ||
| 3% | ||
| 2% | ||
| 2% |
"On 11-17-15 we did a FREE INSPECTION only of the exterior of Mr [member name removed]'s property. At 1PM we knocked on the door and rang the door bell, twice. We did not get an answer. We proceeded to inspect the exterior of the property and found 3 large groundhog burrows. We left an ESTIMATE on the front door asking Mr. [member name removed] to contact us if he would like to schedule service. Since the time of our inspection we have not been contacted by Mr [member name removed] to schedule service. We NEVER left an INVOICE for Mr [member name removed]. Our INSPECTION and ESTIMATE was FREE!! Mr [member name removed] does not owe us anything for our time determining what his problem was and providing him with an estimate to eradicate it. Thank you, Andrew Christman - Owner"
"Mrs [Member name] called us on Wed. 6/24 after her roofers found carpenter ant nests while replacing the roof. We made an emergency service for her and arrived with in one-hour of receiving her call. Our technician helped Mrs [Member name] move her clothes and belongings that blocked the attic access. We did not use any granules so I am not sure what she was seeing. We were not the only ones in the attic as her entire roof was being replaced. If we made any accidental messes I would have sent someone to clean it up right away. I tried to help Mrs [Member name] by arriving right away for her emergency service and rearranged my techs route in order to do so. I am very sorry she is upset. I am more then happy to send someone out to clean or repair what is needed if we are the ones who did it. Please advise. Thank you, Andrew Christman - owner (cell) 614-374-9609"
"During our initial ant control service in June our tech was physically unable to access the crawl space which he felt terrible about. He called the office and we scheduled for another tech to come back out a few days later to complete the crawl space service. Our ant treatment included a 60-day service agreement. The customer did not call us back needing a retreat so I feel we accomplished our goal of controlling his ants. If there are any other issues I am not aware of please call me so we can discuss. Thank you, Andrew Christman - Owner (614) 294-6311"
I called the owner and told him what was going on about the guy being at my house and would call me back the next day. He would check into this. He never called me back and he did not answer any calls I made afterward. I was threatened that I did not keep appointment then they would cancel the contract and charge me for anymore date for two more treatment. She was nasty on the voicemail and talked like I was trying to break the contract. They kept trying to send someone over on date that I would not be home. I called and told this woman that I would call and set a date because I was having doctors appointment for my mother and self. I did not want to cancel contract, but wanted to the job done inside and outside the house. I was told they were going to send someone over. I told them to do as they wish but I did not have the money to pay.
UPDATE:
Senior citizens be warned, be careful when dealing with this company. They are lying, they were rude and threatened me. The did not complete the April service.
"(member name removed) has not once contacted me, Andrew Christman, owner of Ohio Exterminating. I would have returned her call if she had left a message for me. I authorized the cancelling of her service agreement internally even though she breeched her contract. (member name removed) was a very difficult customer to schedule services with and often stated she did not have the money to pay for the services. We let her out of her service agreement without penalty. Please read the response below from her account representative. Andrew, (member name removed) signed a one year contract for quarterly service, meaning 4 treatments, with Ohio Exterminating in January of 2014. We treated on January 13th for the initial treatment. This went without any issues. In April she rescheduled several times, but we did eventually service on April 18th and she paid for the service at that time. In July she first rescheduled then canceled service, saying she would call us when she wanted service again, citing financial difficulties. We explained to her that she was contractually obligated for two more treatments. She was rude to several office staff members and started threatening to go to the Better Business Bureau. We offered to cancel her contract without penalty, explaining that we understood she was unable to fulfill the contract terms due to financial difficulties. I am not sure what else we could have done. Her anger seems misdirected, we did as promised, she did not live up to her end of the contract and was very difficult to schedule when we were able to schedule the 2 services that were performed in January and April. I think it would be best if she chose to do business with another pest control service provider at this time. Jim Witt - Account Manager"
Was not apologetic about any
Understand, that each episode we had to be home so the techs could get in the house.
Scheduled day the techs showed up to tell us that it was too wet to complete. OK, i can accept that. We rescheduled for following Monday.
Monday came and we were called towards the end of our 2 hour window to say that the company didn't have enough techs there that day to complete our job. We rescheduled for following afternoon. They apologized and appreciated our flexibility.
Tuesday afternoon, (scheduled for 3-5pm) No call, no show. Called company about 5:15 to see where techs are - phones go to voicemail. Called company again at 6pm to leave message that techs were no show and we are not interested in rescheduling. At 6:10 techs show up, I tell them that I just left message stating the above. One tech throws his hands up and says "thats fine by me!" The other apologizes.
Not impressed. Would bother with another estimate.
Licensing
State Contractor License Requirements
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FAQ
Contact Information
1347 N High St, Columbus, OH 43201
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