Oakland Nursery

It is with a very heavy heart that I share this as I have shopped at Oakland Nursery for over 10 years and used various services including over $20K of work. Last year, I hired them for irrigation and sprinklers. The manager of irrigation left last fall for Colorado in the middle of my job. He had hired a sub to do it and I have had so many problems: left holes for kids to trip in, pummeled my fence, flooded my basement, planting grass in the wrong place, left a swamp. Although that sub is no longer there, they never hired another head of irrigation. They just used a guy that used to work for the previous head of irrigation (John). In order to solve the swamp issue, he sent a guy that wasn't a landscaper to dig up my sod and put dirt underneath. The previous head had recommended this in April but it wasn't done until months later, when the sun was too hot. It was a disaster and left a hazard as the grass was dying and pulling apart leaving large crevices. My daughter and I both twisted our ankles trying to get to the other side of the yard to water the veggies. They came and put hazard tape all around, ran my sprinklers around the clock and said no one could step on it for 4-6 weeks. I was left with almost half of my backyard that was unusable for a family reunion and two birthday parties. This was very costly to my family in the midst of COVID as we were planning to have these parties in the back yard. (They had also done 10K of work before this to plant a beautiful flower bed at the back of my yard that could no longer be seen because of the bright yellow hazard tape and tall weeds. They told me it couldn't even be mowed. I would have never consented to this if they told me it couldn't be walked on or mowed. When it was mowed 7 weeks later, there were holes, dead grass and a lot of bumps. They still haven't fixed this or even sent a boss to look at it. They send me bills with finance charges even though I paid before it was done. I already paid them $4100 for this service and they are charing me over $2K more b/c the head of irrigation did not put in writing what was a verbal agreement. There is no signed contract. I understand this is my fault but I trusted Oakland Nursery and John, the previous head of irrigation. This has been the worst professional experience of my life. I will no longer be using them and am hiring another company to fix it. I also have a lawyer who will now be communicating with them. My next email is to the Better Business bureau. I have never sued another company in my life, but sadly this is my next step if they continue to send me bills and don't correct the problems.

I have been a customer of Oakland Nursery for over 15 years and had worked with Pete Pavlik all those years with excellent customer service before he retired. I decided give my community nursery a chance. Now that I am dealing directly with the New Albany Oakland Nursery I really notice a big difference in the treatment as a customer. I bought the same evergreen trees I always purchase and was delivered the wrong tree. I was told they would correct the mistake right away that day. No one called or showed up. When I called them again I was told they are not coming back, I expressed my disappointment of not getting a update on the situation. I remembered when years ago Oakland Nursery used to take care of their customers and made sure they communicated and took care of any issues with a smile. It appears those days are long gone. I am still waiting when I purchased it May 5 and now it is June 5.

I have spent over 20K at Oakland Nursery and have given many referrals. However, my interactions over the last two years leave me concerned that it has really gone down hill. I hired a landscape architect, Alison Miller, who charged me $950 and never delivered on services. She was supposed to come back in a week to give me a sketch of where to put bulbs and fruit trees before winter started. She returned a month later with a drawing that was completely different than we talked about. She said she would do revisions. I waited on winter and called and emailed. She blew me off and then talked down to me when she came around in the spring, still without a decent revision. I also called and emailed the president. When I finally got through months later he said that they don't stand my their landscape architects. They are independent contractors. However, when I called Oakland nursery, there was no disclaimer about this. Moreover, on their website, it is communicated at they have award winning landscape architect services.Please either hold your landscape architects accountable or make it clear that they are independent so that I don't trust your name and pay them 100% up front.

They are they best nursery that I've been through and they are very friendly.

Fast courteous and perceptive. Highly recommended

Pete is one of their designers and he is very good. They are fairly reasonable in price and they have always done a good job. I would recommend them.

The team the was actually did the plantings was prompt and professional. They planted 4 trees, 4 shrub roses, hydrangeas, catmint, thyme, Itea among other shrubs and perennials. Plantings were installed according to the plan from my landscape designer. My only complaint would be that the Ajuga was planted after the mulch was put down and over half of the plants almost died due to no contact with the soil. Since I did water this area daily, most of the plants survived and have filled in nicely.

We shop there for all of our shrubs trees plants etc. Guarantees are great

They did a quote and we said that we were going to use them but they never came back. I tried calling them on multiple occasions. They never called me back. Then one day, they just showed up at the house to do the work. After my husband and I decided we were just going to do it ourselves. So I had to fire them.

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For the last 8 years we have used Oakland Nursery to do our spring clean-up and mulching. We contacted them by phone in 2016 to schedule the service and they did not return our call. They just showed up several weeks later and started the work. This year (2017) two phone calls to schedule the service were made. One was mid March and the other was mid April. Neither call was returned. All calls were made to Brian Joyce who has been our primary contact for several years. Messages were left in all cases. We assumed because of no return call last year that they would do the work this year without contacting us. We contacted them in late April and were told that they would not be able to do the work because their schedule was full. In desperation, I placed a call to the CEO of Oakland to share our experience and our unhappiness with a lack of response from Brian. I also hoped that he would be able to remedy the situation since we needed to have the work done in time for a celebration party for our twin granddaughters graduation from OSU on May 7. It has been nearly a week since I placed the phone call, left a message and have not received a response from the CEO. We are finished using Oakland Nursery and are most disappointed with respect to poor service.

I had $3000 of trees planted. I paid 1/2 up front 6 months before they were able to schedule a planting. Then, they were planted in mid-July during a hot weather spell. I was very diligent in tending to them. They replaced the 5 when they were dead in the spring. AGAIN... they went in late in the season (as if other more important jobs are done first). Again, I was very diligent. 1 of the 5 lost all it's leaves and I suspect will not be alive this spring. I spoke with the individual who is "in-charge"... I was told that whet replace them only once. Of note, this individual is the daughter of the owner and is an attorney... trust me, I didn't;t have a leg to stand on despite my very valid claim. Too Big to care about the small jobs.

This is a very nice nursery and they maintain a good stock of health flowers.

Very good, will use again! Highly recommend!

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