"Hi [Member Name Removed], thank you for choosing Logan Services for your heating and cooling needs. We strive to always provide friendly, professional service to our customers. Thank you for sharing your review on Angi!"

"Hi [Member Name Removed], thank you for sharing your review with us on Angi. Our team follows a certain process to make sure all of our jobs go as they are supposed to. Thank you for choosing Logan Services!"

"Hi [Member Name Removed], thank you for your review with us on Angi. We are glad to hear that you are happy with your A/C and are staying comfortable with the new system. Thank you for choosing Logan Services!"

"Hi [Member Name Removed], thank you for sharing your review with us on Angi. Our experts will always get the job done with the extensive training and experience they have throughout their time with Logan Services. Thank you for choosing Logan Services!"

"Hi [Member Name Removed], thank you for choosing Logan Services to make sure your home is comfortable. Our team is extremely knowledgeable in finding any of your issues and resolving them in a timely manner. Thank you for choosing Loga Services!"

"Hello [Member Name Removed]! We appreciate that you took the time to share your Logan Services experience on Angi! Thank you for the kind words about our team and the work that we provided you. We take great pride in our communication and our professionalism, and we are glad it shows! We hope that you are staying very comfortable - thank you for choosing Logan Services for your HVAC needs!"

"Hi [Member Name Removed]! Thank you for choosing Logan Services for your home heating and cooling needs - we appreciate the 5-star rating on Angi! Be sure to let us know if we can assist with any future HVAC services you or anyone you know may need in the future. We are here to help!"

"Hello [Member Name Removed]! Thank you for sharing your review on Angi. We appreciate you choosing Logan Services for your home heating and cooling needs. Please let us know if we can assist you or anyone you know with HVAC services in the future -- we are here to help!"

"Hi [Member Name Removed]! Thanks for taking the time to share your Logan Services experience on Angi. It's true that our installation teams are extremely knowledgeable and efficient. Our teams are very experienced and have many training opportunities throughout the year in order to ensure that we provide you with the best HVAC installation service possible. We hope you are staying very comfortable. Be sure to let us know if we can help you or anyone you know with future heating or cooling needs!"

"Hi [Member Name Removed]! Thanks for sharing your review on Angi! We appreciate the opportunity to help you with your air conditioner replacement. It's great to see the photo as well - we hope you enjoy your new Trane system! Stay comfortable!"

"Hello [Member Name Removed]! It's great to hear from you. Thanks for sharing your review of the work that our team did with the replacement of your furnace and air conditioner. We are glad to hear you are so highly satisfied with the entire process, from beginning to end. Thanks for choosing Logan Services! Let us know if we can help you or anyone else with home heating/cooling needs in the future."

"Hi [Member Name Removed]! Thank you for taking the time to share your Logan Services experience on Angie's List. We appreciate the opportunity to help you with the replacement of your heat pump and furnace. It's true that our team is very professional and articulate; we take great pride in the work that we do for you and the level of customer satisfaction we provide! Thanks for your kind comments - we will be sure to share them with the rest of our team. We hope you stay very comfortable!"

"Hello [Member Name Removed]! Thank you for sharing this 5-star review on Angie's List. We appreciate the opportunity to help you with your annual HVAC maintenance. A seasonal tune-up is a great way to ensure that your heating/cooling system is operating at peak efficiency for the season. Thank you for choosing Logan Services! Be sure to let us know if we can help you or anyone you know with future HVAC services."

"Hi, [Member Name Removed]- Thank you for sharing your concerns regarding our Free Trane Furnace promotion. In an effort to ensure that we fully addressed the concerns outlined in the review you've provided, we looked to the fine print of our marketing materials. The disclaimers included therein contain verbiage that reads, "Furnace discount varies by equipment offered and does not include additional parts or accessories. The promotional offer also excludes the cost of installation labor." It is correct that in order to qualify for this particular promotion, the purchase of an air conditioning unit is required. Additionally, the discount provided to offset the cost of the furnace itself would vary depending upon the HVAC system that is ultimately selected for purchase. We apologize if our advertisements caused you any confusion, and hope that you'll find this clarification helpful. Though the Free Trane Furnace promo ended on March 15, 2021, we would be happy to provide a copy of our marketing materials to you for further review. We are so pleased that you were able to have such a positive experience with our Comfort Consultant during our recent visit to your home. We strive to provide all of our customers with the utmost professionalism and appreciate you taking the time to recognize that characteristic in a member of our Team. Again, we thank you for your feedback and ask that if there are additional questions or concerns, that we are contacted at your earliest convenience."

"Hi [Member Name Removed] - Thank you for sharing your feedback with us on Angie’s List. While we understand your concerns, we would like to provide some further explanation for how we arrived at the diagnosis for your furnace. We’ve been able to pull up your job notes in order to best respond to your comments. It appears that our technician visited your home for a service call when your 16-year-old furnace was not working. During this visit, our technician found your furnace to be locked out on limit circuit lockout; in addition, your furnace was also presenting several fault codes, which led us to diagnose a limit switch as being faulty. The unit was only running 20 seconds at a time before cutting out again at high limit; it was tripping at 80 degrees, yet the switch is rated for 180 degrees. Because of this, our technician recommended the replacement of the limit switch. Additionally, it was also discovered that when the inducer motor kicked on, it was not starting at low speed as the unit is designed to do. Our technician determined that the inducer motor was only operating its highest speed at all times, so we recommended the replacement of the inducer motor. Finally, due to numerous codes being thrown on the furnace, it was determined that the circuit board was also faulty. In our expert opinion, in order to fully repair the furnace, all three components – circuit board, limit switch, and inducer motor – would all require replacement. Because of the age of your furnace and the repair cost, our technician provided furnace replacement as another option. The solutions we offered were intended for long-term benefits, but we are happy to learn that you were able to get your system back to operational at this time. We spoke with you after our visit, and we did issue you a partial refund on your service call in order to ease your concerns. While we do hope you understand the reasoning for our diagnosis, we certainly realize that it is your choice for whom you choose for HVAC services. We wish you the best with your home comfort!"

"Hi [Member Name Removed]! Thank you so much for sharing this detailed review of your Logan Services experience. It'[Member Information Removed] true that when it comes to HVAC replacement, you do have many options; it is our job to ensure that you understand the benefits that each of these options can bring to your home and your comfort. Our team has a lot of experience with the installation of high-efficiency equipment, and it'[Member Information Removed] great to learn that you are so highly satisfied with the work that our installers did for you. We hope you stay very comfortable and enjoy your new heating and cooling system!"

"Hi [Member Name Removed]! Thank you for taking the time to share your Logan Services experience on Angie's List. We appreciate the opportunity to help you with the replacement of your home heating and cooling system. It's true that we put great emphasis on our process and ensuring that the work that we do in your home meets and exceeds your expectations. We pride ourselves on the professionalism of our team and the quality of HVAC installation we are able to provide. We hope that you are enjoying your new home heating and cooling system. Please do let us know if we can help you or anyone you know with any future HVAC replacement, repair, or routine maintenance needs. Thanks again!"

"Hello [Member Name Removed] - Thank you for sharing this feedback with us on Angie’s List. We were able to look further into your notes and speak with the technicians who assisted you during our most recent visit. Our job notes indicate that during the diagnosis, our technician did check the pressure switches, tubes, ports, flue, fresh air intake, drains and secondary heat exchanger. After checking those and not determining them to be the root of the issue, it was our opinion that the clog was occurring in the heat exchanger, which we would not be able to confirm unless the furnace was disassembled. A pressure switch error code could be the result of many different things, such as: an inducer motor not starting, a plugged flue, tube, or air intake, a broken wire, a clogged heat exchanger, etc.. Because it was our opinion that the clog was located in the heat exchanger, we did offer you a quote for replacement, as you cannot access the heat exchanger (centrally located in the furnace) without destroying it. We certainly understand your frustration. We strive to provide the best diagnosis to allow for the most effective solutions, but we can miss things. While we certainly wish that we were able to correctly locate and diagnose that clogged tube to the pressure sensor, we are glad to learn that your system is operable and blowing heat again. After learning about your experience, we do feel that in your situation that we did misdiagnose the issue, and for that we would like to speak with you about refunding your service call fee. We’ve left a message for you to reach out so that we can resolve this; please give our team a call so that we can help."

"Hi [Member Name Removed] and [Member Name Removed]! Thank you for sharing this review on Angie'[Member Information Removed] List. We appreciate your valuable feedback. A Logan Services representative has been in contact with you regarding your concerns; we want to address those as soon as possible and answer any further questions that you may have. We have a follow-up appointment scheduled on 10/5 to provide a further assessment, and we look forward to speaking with you then. Thank you again for sharing this feedback with our team."

"Hi [Member Name Removed] - Thank you for finding us on Angie's List. We are not able to see any information in our system regarding your request for service in. We recommend that you reach back out to our team or send us a message at logan-inc.com/request-service if you are still in need of our assistance."

"Hi [Member Name Removed]! Thank you for choosing Logan Services for the replacement of your AC and furnace. We appreciate you taking the time to share these kind words about your experience with our team. It's true that we are very friendly, efficient, and professional; we take great pride in our work, and we hope that it shows! It's so great to learn that you are experiencing great home comfort. Let us know if we can help you or anyone you know with any future heating/cooling needs! Thanks again!"

"Hi [Member Name Removed]! Thank you so much for sharing your Logan Services experience with the Angie's List community. We truly appreciate the opportunity to help you with your come cooling and heating needs, and we are so glad to learn that you are keeping comfortablw! Please let us know if we can assist you or anyone you know with and future HVAC services. Thanks again!"

"Hi [Member Name Removed]! Thank you for sharing your review with the Angie's List community, we appreciate hearing from our customers. Our installers work hard to provide professional service and make sure that your new system is installed properly and will work perfectly for your home. We are happy to keep you cool and comfortable during the hot season. Thank you for choosing Logan Services for your HVAC needs!"

"Hello [Member Name Removed]! Thank you for sharing your experience with the Angie's List community, we appreciate it. Our team provides professional service and communicates from the beginning of the job to the very end, it's important to keep the customer updated and let them know about the process. Thank you for choosing Logan Services for your HVAC needs!"

"Hi [Member Name Removed]! Thank you for sharing your review with the Angie's List community, we really appreciate it. Our team is always ready and willing to answer your questions with details and educated responses, they are very experienced and knowledgeable. Thank you for choosing [Member Name Removed] Services for your HVAC needs!"