Approved ProLogan Services A/C, Heat & Plumbing
About us
Choose our fast, friendly team at Logan A/C & Heat Services for residential heating/cooling repair, replacement, and routine maintenance. Logan Services is the #1 Volume Trane dealer in Ohio. Take advantage of our current promotions and financing options including 0% APR for 60 months on qualifying Trane systems. Estimates are FREE, and next-day installation is available on a first-come, first-served basis. Most installations usually take just one day. Check out our website to learn more about how a high-efficiency Trane system can increase the overall comfort in your home. Logan Services has recently been voted as the top HVAC company with the Columbus Dispatch CBUS Top Picks each year since 2016. Our company is proud to be family-owned and operated and services the greater Columbus metro area.
Business highlights
Services we offer
Residential Heating & AC Repair & Replacement of Furnace, Air Conditioners, Heat Pumps, and Air Handlers, Humidification & Indoor Air Quality, Cooling Systems, Heat Pumps, Gas, Electric, & Propane Heating Systems, Duct Cleaning, Seasonal AC & Heating Maintenance. We also provide plumbing services, including Water Heaters, Water Softeners, Water Treatment/Filtration. Additional plumbing services include sump pumps, outdoor spigots, drain cleaning, faucet installation, and more.
Services we don't offer
Boiler or Geothermal Systems, Commercial HVAC, Home Warranty Work
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
- 15
Assorted photos uploaded by Logan Services A/C, Heat & Plumbing
- 2
2020HVAC Installation - Furnace & AC
Heating and Air Conditioning Service - 2
2023Furnace & AC Replacement - High Efficiency
Heating and Air Conditioning Service
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 5% |
Filter reviews by service
"Hello! Thank you for sharing your review of our services on Angie's List. We are happy to have been able to help you with your heating and cooling needs. Be sure to let us know if you or anyone you know needs our services in the future. We are always happy to help!"
We were very impressed with Logan Services from the beginning: they provided upfront pricing and information, an excellent parts warranty due to their high-level standing with the manufacturer, and excellent communication and service throughout the process. At the initial quote consultation, we learned that our attic did not have a suitable mounting surface for the unit (any walls we had that were tall enough were angled into the room rather than perfectly vertical, which will not work!), and we would need to remedy that first. Craig, who provided us with the initial quote, recommended that we have someone build a soffit that would provide a flat, vertical surface on one of the tall back walls, and that is what we did. Once we had arranged to have the soffit built, I reached out again to finalize our paperwork and get on the schedule with Logan Services. It was at that time that we opted to upgrade to a hyper-heat unit, which was only a few hundred dollars more than the one we had initially selected; we felt that was a worthwhile investment to make sure the space had reliable heating in the winter months. Dan was our rep for these last steps, and he was fantastic. He even communicated with me via text message so that he could see photos of how the soffit was coming along. Before I knew it, we were scheduled to have the unit installed on May 6, 2016.
Rick and Willie arrived on time the day of our appointment, and I showed them where everything would be going. Once they got the general idea of our layout and how to run the lines, they unloaded their gear and got to work. They were very conscientious: they laid dropcloths on my wood floors, and were very understanding of my insistence that the basement and attic doors be kept closed to keep our cats from getting into those areas. They started between 9:00 and 10:00AM and finished just before 2:30PM.
Along with installing the unit inside, they installed the outdoor portion and did all the wiring. (They made sure to bring the appropriate fuse for our "Push-matic" electric box, which is somewhat difficult to find--I was impressed with their attention to detail!) After all their hard work, I felt terrible when they informed me that we had poison ivy growing around the house: they found that out because Rick is allergic to it! They were very gracious about it and Willie pulled down the vines of it that had grown up the siding near where they were working. (Needless to say, we bought and used some ivy killer the very next morning!) Rick showed me how the indoor unit works; it is much more high-tech and complex than I had imagined, but it's so neat! It's a very effective and efficient piece of equipment, and we are very glad to have one in our attic: it's absolutely ideal for a space like ours. So in addition to being thrilled with our experience with Logan Services, we are similarly thrilled with the Mitsubishi unit itself!
Logan Services provided us with the heating/cooling solution that best suited our needs and our space, and they did it with professionalism and excellent customer service. We would highly recommend them, especially if you are looking to install one of the Mitsubishi ductless units. We will certainly be keeping them in mind for any subsequent HVAC needs we may have!
"Hello! Wow, thank you so much for sharing this detailed review of your Logan Services experience on Angie's List. We love hearing from great customers like you, and we really appreciate the opportunity to earn your business and help you with your new Mitsubishi Electric cooling and heating system! Thank you also for your kind comments about our team. We pride ourselves on our professionalism, friendliness, and attention to detail. We want to provide you with a comfortable, pleasant experience from beginning to end! It's so great to hear that the new system was the perfect solution for your attic. We hope that it keeps you very comfortable all year round! Again, thank you for the amazing words about our team - we will definitely pass them along. Be sure to tell your friends and family about us. We can help them with their heating and cooling projects, and you could earn referral rewards! Stay comfortable!"
"Hello! Thank you for finding us on Angie’s List and providing your review of our services. We are happy to have been able to help you with the installation of your hew heating and cooling system. It’s true that we offer free, no obligation estimates. We want you to be comfortable with the work that is being done, as it is a very important investment in your home! Please let us know if we can help you or anyone you know in the future!"
"Hello! Thank you for choosing Logan Services for your heating and cooling project. We appreciate the opportunity to help you! It's great to receive feedback, so thank you also for sharing this review of our services on Angie's List. Be sure to let us know if we can help you or anyone you know in the future!"
"Hello! Thank you for choosing Logan Services for your heating and cooling needs. We appreciate the opportunity to help you, and we welcome you to tell your friends and family about us. Thanks for sharing your review!"
I relied on Logan Services? expertise to determine what new equipment was necessary to provide sufficient air flow to the two bedrooms and my family room to maintain appropriate temperatures. The salesman said that a $8,059 TRANE system would make my home comfortable year-round. After the $8,059 system was installed, Logan Services said that the system that they installed was not able to correct the cold spots during the winter in my home. They are not willing to install a bigger system to improve air flow. So, I am left with an $8k new HVAC system that failed to correct the 2 problems that I identified and Logan Services said they could fix.
"Hello, Thank you for sharing your feedback with us. We’ve taken a look at your situation, and unfortunately, it seems as though the issue is with the original ductwork your home was built with. The system we installed was properly sized for your home, but the nature of the poorly installed ductwork is causing the airflow issues. We are not able to install a bigger blower motor, because the blower motor you currently have is the largest that is manufactured for that furnace. In addition, installing a larger furnace would be over-sizing the system, which overworks the furnace and causes short-cycling. Our Vice President of Field Services visited your home on January 12th to evaluate and confirm the situation. He then followed up with an email on January 20th with an offer to add a duct booster, free of cost to you, to see if that would help with the airflow issues. We would still offer that to you, if indeed you would like to try it. Please let us know if this is something that you would like to move forward with. Call our office at (614) 224-3200 if you would like to schedule this service."
"Hello! Thank you for sharing your review on Angie's List. We appreciate hearing your feedback, as it helps us to better serve our current and future customers! Your comfort consultant will be reaching out to you to discuss the best solutions for your home based on your budget. Thanks again, and we look forward to speaking with you!"
"Hi! Thank you for providing your review of our services on Angie’s List. We appreciate the opportunity to help you with your HVAC needs. Regular tune-ups are the best way to prolong the life of your system and keep it running at peak efficiency year after year. Again, thank you and don't hesitate to contact us for your heating and cooling needs in the future!"
"Hello! Thank you for sharing your kind comments about your Logan Services experience on Angie's List. We hope you are staying nice and comfortable in your home. Please be sure to let us know how we can help in the future."
"Hello! Thank you for providing us with this great review on Angie’s List. We appreciate the opportunity to help you with your HVAC needs. Please let us know if there is anything we can do for you in the future. Thanks again!"
"Hello! Thank you for finding us on Angie’s List and sharing your review of our services. We appreciate the opportunity to help you with your new heating and cooling system. It’s true that our staff is friendly, knowledgeable and professional. We understand that HVAC can be an intimidating investment for any homeowner, so we work very hard to make sure that you are comfortable and highly satisfied with the work that we do for you. Be sure to tell your friends and family about us - we can help them too! Thanks again, and stay comfortable!"
"Hello! Thank you for sharing your review of our services on Angie’s List. It looks like we performed a tune-up on your air conditioner, as well as installing your new Nest thermostat. We hope that you are enjoying a cool home this summer! Be sure to let us know when you are ready for your fall furnace tune-up. Thanks again!"
"Hello! Thank you for finding us on Angie’s List. We love hearing from great customers like you. Performing routine maintenance on your A/C unit is a great way to ensure that it is running at peak efficiency. We are happy to help you prolong the life span of your system! Be sure to let us know when it is time for your furnace tune-up. Thanks again!"
"Hi! Thank you for being a loyal Logan Services customer. We appreciate the opportunity to help you with your heating and cooling projects. It’s true that our team does a great job of following a schedule and providing professional service from beginning to end. We hope that you are staying very comfortable in your home. Be sure to tell your friends and family about us. We can help them, and you can earn referral rewards! Thanks again!"
"Hello! Thank you for finding us on Angie’s List. We love hearing from great customers like you. Performing routine maintenance on your unit is a great way to ensure that it is running at peak efficiency. We are happy to help you prolong the life span of your system! Be sure to let us know if we can help you with anything else in the future."
"Hello! Thank you for sharing your review of our services on Angie’s List. We were happy to have helped you with your new furnace and air conditioner, and we hope that you are staying very comfortable in your home. Be sure to let us know if we can help you or anyone you know in the future! Thanks again!"
"Hello! Thank you for sharing your Logan Services experience with the Angie's List community. It's true that our comfort consultants do a great job of providing you with the information you need to find the best solution for your home and your budget. Our installation team works very efficiently to make sure the job is done correctly and in a timely manner. We would love to help your friends and family too, so please do recommend us! Thanks again, and be sure to let us know if we can help you or anyone you know in the future!"
"Hello! Thank you for sharing your review of our services on Angie’s List. We appreciate the opportunity to help you routinely maintain your air conditioner. A service plan is the best way to ensure the most efficient operation of your system, which will save you energy usage! Thank you also for your kind words about our technician. Be sure to let us know if we can help you or anyone you know in the future!"
"Hello! Thank you for sharing this wonderful review of our services on Angie’s List. We were happy to help you with the recent installation of your Mitsubishi Electric mini-split system. We appreciate hearing your kind comments regarding our team. It’s true that both our comfort consultants and installation team are very friendly, and we always look for and offer the most convenient and cost-effective solution for your home. We believe the that Mitsubishi Electric is a superior brand in the mini-split industry, and you are sure to feel the difference it will bring to your previously ‘uncomfortable room’! Thank you for partnering with us on this project! We hope that the new ductless system is keeping you very comfortable! Be sure to let us know if we can help you or anyone you know in the future. We do offer referral rewards! Thanks again!"
I called Logan Services to come out and check out my A/C for the season. Logan?s Technician told me that I needed 2 new capacitors and a new contactor for my A/C. His suggestion was that I should consider purchasing a new system since my equipment was 18 years old. The problem I had with that was that his quote for the new system was only good for 1 week before an impending price increase. I felt that the company should at least be willing to stand with the price for 30 days. One week wouldn?t give me time to get other quotes or advice from other contractors so I decided to take more time to evaluate the situation and be sure that I was making the right decision, despite any monetary gains I might be losing out on.
I called another HVAC contractor to come out and quote a new system. The 2nd contractor explained to me how the systems perform as they age. It was clear to me during the conversation that the 2nd contractor was interested in what was right for his customers, whether that meant repairing their current equipment or selling them a new system. I asked them to come back to replace the contactor in my A/C, in addition to quoting me on a new HVAC system. When they came out they determined that my A/C didn?t require any repairs. The picture they took of the contactor wasn?t dark like the one taken by the Logan Services Technician. In other words, the contactor wasn?t burned from arcing. Pictures can be affected by light and Logan?s picture was taken on a cloudy day, however it should have been clear to the Technician visually. This was a deception that would have placed a significant financial burden on me so I?m glad I didn?t just accept it without question. Logan Services might be fine to call if you are looking for a new system but if you want choices including maintenance I wouldn?t recommend them.
"Hello. Thank you for finding us on Angie’s List. It is important for us to hear your feedback. Due to the age, shape and condition of the air conditioner, our technician used his judgment to conclude that the benefit of replacement outweighed the ease of a quick repair. We will always offer our customers the choice of looking at new replacement options if we feel that it is in their best interest due to safety concerns, lack of efficiency and the cost of operating/repair fees. Unfortunately, we have no control over the promotion dates that our manufacturers offer. The last promotion ended on April 15th, which is why your quote for a new system was only good for one week. We apologize if that wasn’t communicated with you properly at your service call. Thank you again for sharing your experience. We will use your comments as a training tool during our weekly service meetings. We hope that you were able to find a contractor that you enjoy working with, but be sure to call us in the future if we can help you in any way."
"Thank you for sharing your review on our Angie’s List page. We appreciate your feedback, and we hope that you are staying very comfortable in your home with your new system. We certainly apologize for anything we may have missed during the installation. It is our understanding that our office has called and left a message with you to schedule a free install follow-up to double-check that all issues are resolved. Feel free to call us at (614) 224-3200 at your earliest convenience to schedule your appointment. Thanks again."
"Hi! Thank you for finding us on Angie’s List. We appreciate the opportunity to help you with the cleaning of your blower wheel. It sounds like it was in desperate need of some attention, and you did the right thing by taking care of it before it warmed up too much outside and overworked your system. A maintenance agreement is definitely the best way to go to prolong the life of your furnace and air conditioner and make sure it is running efficiently. We look forward to working with you again. Thanks again!"
Licensing
Trade License Number
Trade License Expiration
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.