Local Valet Service LLC

"The member's accusations are incorrect and false. When he dropped off his car, my attendant called me immediately. He explained to me that the tire was going flat, I instructed him to find the member and make him aware of it. He called me back 20 minutes later and could not find him. At 2:00am he returned for his car. My attendant explained to him that his tire was flat. My attendant offered to change the tire for him. He did not have a jack in his car. At that point, he said that it wasn't a "big deal" and that he would return in the morning to get the car. We offered to pay for his taxi ride home, and he left. I did receive a call and a few emails from him. I immediately offered to replace his tire and again pay for his taxi. I gave him our office address and asked him to send me the receipts for his tire that we would happily reimburse him for the cost. He then sent me an email stating that he wanted his rim fixed as well. I told him at this point, I felt it was in my best interest to contact our Insurance provider. Upon doing so, Our Insurance Agent came out and investigated the premise of the property. He assured myself and the member that it was not possible that this happened at our lot or in our care. My Insurance Agent had been in touch with him numerous times via email and phone calls. After he continued to "add up" charges, My Insurance Provider suggested that I no longer try to rectify the situation. On the Claim Ticket that was given to him it clearly states that " All vehicles are parked at owners risk, and that NO Liability is assumed by us". The disclaimer goes on but, that is the premise of it. I do feel that it was more then generous for me to offer to replace his tire and pay for his cab fare. We refunded his parking money and did not charge him an overnight parking fee. My Insurance provider suggested that he claim it with his Insurance provider and they would counter us, meaning we would replace his tire in the same condition, he choose not to do that. So, If he would like to pursue this further with Small Claims Court as he has stated, We are more then ready to counter his claim. I consider his claim to be false, slander, and negative publicity. He should have taken our offer and this would have been settled."