"Thank you for the strong recommendation! Leaders strives very hard to make sure the moving process is a smooth and positive experience for our customers. I'm pleased to hear we accomplished that goal. If there is anything else we can do for you, please let us know. Thanks you again for choosing Leaders Moving & Storage - we truly appreciate and value your business. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co."

"Moving into a new home in an hour is a good thing! I'm glad to hear everything went well and the crew did a great job for you. If we can ever be of assistance in the future, please let us know. We appreciate you choosing Leaders. Thank you, Steve Lambert, COO Leaders Moving & Storage Co."

"I really appreciate you letting us know how we did on your move recently. One of the points we stress in our Master Movers Program is exactly what you said..."treat our customers' belongings as if they were your own". I'm glad to hear they did just that! Congratulations on your move. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co."

"It was truly our pleasure to be able to handle the inner-move for your mother at her assisted living facility. We certainly realize even the best plans have to be flexible from time to time, especially when it comes to moving! I'm glad we were able to accommodate your mother and the facility and everything went smooth. Moving can be stressful, even when moving within the same location. Leaders appreciates you giving us the opportunity and trusting us to handle the move for your mother. If we there is anything else we can do for her...or for you, please do not hesitate to give us a call. Thank you, Steve Lambert, COO Leaders Moving & Storage Co."

"I am very sorry to hear that you were not happy with your move that we completed for you seven (7) months ago (July 2014). Leaders Moving & Storage takes great pride in making sure our services and business practices are at the highest standards in the industry. It is unfortunate we did not meet your expectations in this case. I did take the opportunity to follow up with the crew and salesperson regarding your move to find out what may have caused an unfavorable impression of the move process. It appears that there may have been some misunderstanding on the items to be moved. As you know, we are one of the few moving companies that provides an exact price move guarantee. Any changes to the inventoried items we sent you prior to the move would have changed the move price up or down. As we move the pre-determined items we mark them off on our contract and then have the client sign off verifying everything was completed as originally agreed upon. I looked back at the original quote that was emailed to you back on June 19, 2014 and the price did not change from the copy you signed off on upon the completion of the move. If any items that were to be packed or moved were not completed, then the inventory would have reflected that. I do know that the original plan was that you were going to move/pack a lot of the the items that were not included on the inventory yourself (downsizing from a home to a condo). There were specific instructions that we were given as far as what rooms and what items you wished for us to pack/move and the packing services were charged accordingly. I apologize if there was some confusion about that process as we are always more than happy to add or delete items per the customers' request. If items were deleted the charges would be reduced and reflected on the final invoice you would have signed; however if items were added, the crew foreman would have informed you there would be an additional charge and would have called the office prior to moving and provided you with the exact price at that time and to confirm that you still wished for the items to be moved. I do not see any notes in the system indicating that we adjusted the inventory from the original quote. I do see that we provided you with wardrobes for your clothes and did not charge you for these (noted on your original contract). The last item to address is regarding the fact that the movers had to come back the second day to finish. This move was always scheduled to be a two (2) day move from the start. Anytime we provide packing services, we will typically complete those on the first day along with prepping the house...then begin the move on the second day. This was the case with your move. Again, if this was not clearly communicated to you during the quote process, I sincerely apologize. I regret that this explanation will not change your perception of your past move. Please know that I am sincere when I say that I would be more than open to discussing this (or any) concern(s) with you further directly. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co."

"Thank you for taking the time provide us with a review back. If there is anything we could do to improve our service, please do not hesitate to let us know. Leaders Moving and Storage strives for 110% customer satisfaction and we take great pride in the reviews we get back from customers like you letting us know we have achieved that goal. Thank you again for the positive review and for allowing Leaders to be a part of your recent move. We wish you the very best in your new home. Sincerely, Steve Lambert, COO Leaders Moving & Storage Co."

"Thank you very much for taking the time to provide us back feedback and review our services. As you have found out recently when shopping for a mover, Leaders is one of the few companies that will provide you with an exact price quote guarantee...it is really what sets us apart from the other moving companies. The way we look at it, you should be able to get a price that won't change unless the amount of items being moved changes! We just feel it's the right way to do business and have for over 21 years. Again, we truly appreciate your feedback and very pleased everything went well with your move. If we can ever be of help again in the future, please do not hesitate to give us a call. All the Best! Steve Lambert, COO Leaders Moving & Storage Co."

"It is true that the claims process did fall short in minimizing the burden to the client and was not as expedient as it should have been. We are deeply sorry for the errors that have occurred and are pleased that the issues brought forth have been addressed and resolved. We have corrected the claims presented and provided the warranty information mentioned. We are proud to have received 14 Angie’s List Super Service Awards and 20 years of A+ ratings with the BBB. Although rare, there are times we do not achieve the results we strive for. In these cases, as in this instance, we acknowledge our shortcomings and take great efforts to correct our mistakes. Jason Farley Director of Operations"

"[member name removed], I'm so glad to hear things went so well with your move. Our "Exact Price Guarantee" is one of the many ways that Leaders set itself apart from other movers. We really do not like surprises with moving and think our customer don't either (especially on PRICE!) Thank you for letting us know about your move. If there is anything we can do for you, please let us know, Sincerely, Steve Lambert, COO Leaders Moving Company Make sure to tell your neighbor "Thanks" for referring us. Hopefully, you do not have to move again anytime soon, but if you do just give us a call and we will be more than happy to help again. All the best, Steve Lambert, COO Leaders Moving Company"

"Thank you for letting us know how we did recently on your move. We take great pride in handling your personal items as if they were are very own! I'm glad to hear your move went so well and hope you and your family enjoy the new home. All the Best, Steve Lambert, COO Leaders Moving Company"

"I'm glad to hear your recent move exdperience was a positive one. We take a lot of pride in our staff and providing the very best service possible. Everything from our exact price quote guarantee to our box buy-back program are the kind of things that sets Leaders apart in the industry. We realize there are many different choices of moving companies out there, and we are glad you selected Leaders to handle your most important possessions. Thank you again for choosing Leaders and for taking the time to let us know how we did. We wish you the very best in your new home. Sincerely, Steve Lambert, COO Leaders Moving Company"

"I'm so pleased to hear that your recent move from Columbus to Indianapolis went smooth. Moving in general is a stressful event, our goal is to help make that process a easy one! Sounds like we accomplished just that on your move. Thank you so much for taking the time to share your experience with us and let us know. We always strive to do better that the last job and make sure our customer our 110% satisifed with the process. Thanks again for letting us know and enjoy your new home in Indy. Best regards, Steve Lambert, COO Leaders Moving Company"

"Thank you for sharing. After over 21 years in the business, we have definately built a great group of vendors that help us with those sepicalized items. I'm glad to hear you were pleased and everything went well. I will make sure to let them know as well. Best, Steve Lambert, COO Leaders moving Company"

"Thank you for sharing your recent experience. I'm very glad to hear that Henry took such great care of your belongings...and you! I will make sure to pass along your comment to Henry and let him know he did a great job. We wish you and your family the very best. All the best, Steve Lambert, COO Leaders Moving Company"

"Thanks so much for taking the time to review your recent move. I'm glad to hear everything went well and timely! Thanks again, Steve Lambert, COO Leaders Moving & Storage Co."

"Thank you so much for the review. At Leaders, we strive extremely hard to make sure we are providing the very best service on EVERY move. It is always great to hear feedback letting us know we achieved that goal. Best wishes to you and your family. Sincerely, Steve Lambert Leaders Moving Company"

"Thank you for taking the time to post your review on your recent move with Leaders. We always want to make sure the experience with us is a positive one. If there is anything we could have done or can do on a future move to improve our service, I would love to hear it! It's great to hear things went well on your move. Thank you again for letting us know. Best regards, Steve Lambert Leaders Moving Company"

"WONDERFUL is what we like to hear! Thank you for taking the time to write a review in regards to your moving experience with Leaders. I am happy to hear everything went so smoothly. We truly do strive to give you a positive experience from beginning to end, and it appears we accomplished that task. Moving is indeed stressful, and we try to take some of that stress away. We wish you and your family the very best. All the best, Steve Lambert, COO Leaders Moving Company"

"Thanks for the compliment on our service with your recent move. We strive hard to please! Let us know what we can do to help in the future. All the best, Steve Lambert,COO Leaders Moving Company"

"[member name removed] Great to hear the positive feedback. I'm especially glad to hear they took such great care of your flooring, sounds like it was "muddy" day! Please let us know if we can ever be of service again. Thanks again. Best regards, Steve Lambert, COO Leaders Moving Company"

"AMAZING is GOOD! Coming in on budget isn't too bad either. We strive to be one of the few moving companies that can give exact price guarantees (versus and hourly rate). I'm glad to hear everything went to well with your move. Please don't hesitate to reach out if we can ever be of service again. Thanks again for the great comments. We really appreciate your business! Best regards, Steve Lambert, COO Leaders Moving Company"

"That's great to hear we met your expectations! We work very hard to be competitive, yet never sacrificing customer service or quality of work. We take great pride in exceeding customer's expectations and love to hear the feedback. Please let us know if we can ever be of service again. Thanks again, Steve Lambert, COO Leaders Moving Company"

"Dear [member name removed] I am very sorry to hear that the issue with your piece of furniture did not get resolved timely. I will have someone reach out to you promptly to resolve this for you. Again, I apologize for the inconvenience and look forward to making thing right for you. Sincerely, Steve Lambert, COO Leaders Moving & Storage"