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Insight Pest Solutions

4.4(
116
)
Bug and Insect Pest Control Service, Pest Control - Termite, Pest Control - Bugs and Insects - For Business,

About us

Insight is a pest control company focusing on residential and commercial pest services. We provide good-paying jobs to a dozen Columbus locals. We find safe, effective, and simple solutions to any pest control need. The products we use are both odorless and colorless, manufactured by the best companies in the industry. We survive by treating our customers right. We stand behind our work by offering both a satisfaction and money back guarantee.

Business highlights

13 years of experience

Services we offer

Crawlspace Moisture Control and Remediation, Pest control, Termite Control

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.4116 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
7%
3
3%
2
1%
1
11%
Write a review
Showing 1-25 of 116 reviews
Michael S.
Feb 2019
1.0
$65
Sometimes in April of last year a guy showed up at our door and offered to perform a pest control service for half of their usual price (about $65.00), and told us if like it we will continue with the service, no contact signing at that time. We agreed on that one service, which was done in a few days after this conversation, it was a very poor service ( I have cameras installed around my house, so I could see the entire job, which only took about 12-15 minutes). We paid for this “service” with credit card and forgot all about this experience, until we began receiving harassing phone calls and emails. After I told them to stop calling the said that we have a signed agreement with them and have to pay some kind of a fee for breaking the contract, at that time I asked them to give us a copy of it, which they did and this contract was a shameless forgery complete with my signature faked (which didn’t even look like mine at all), plus they digitally copied this faked signature to different places in the agreement, which is against the law. I complained about this poor business practices to Ohio AG office, they still looking into it. Do not ever hire them if don’t like to be screwed.
Christopher B.
Dec 2018
1.0
Insight Pest Solutions is a company with poor communication and professionalism. The sales team, technicians, billing, management, email support, and upper management do not work together as a cohesive unit. I had multiple conversations about my services, the price I agreed to pay, and the company continued to bill and service my home incorrectly. I had the same conversation of displeasure multiple times with the company and it fell on deaf ears. The company will continue to call and harass through email and phone. On top of the disorganization from all levels of the company, their treatments were ineffective. The company accepts no accountable for their poor service, disorganization, and interactions with their clients. Be warned of their automatic billing and termination fees. This company takes no accountable for their incompetence.
Michael S.
Jun 2018
2.0
$63
This company told me i was under no contact and no obligation to stay with their services. I had just one treatment and needed to cancel my service. I found out i was lied too. I was under a 5 treatment contract obligations according to a person i discussed treatment cancelation.
Timothy S.
Jan 2018
5.0
Yes, I recommend this pro
$106
Excellent; thorough, neat and careful of the surrounding areas
Response from Insight Pest Solutions

"Thank you for taking the time to review our service, and for giving us an A rating. We appreciate knowing how the service is going for our customers, and are glad to hear that we are living up to your expectations and our standards. We are always happy to set you up for a free retreatment between quarterly visits, or treat the inside of your home on a quarterly service. Thank you for being a member of the Insight family, and have a great day!"

Donan M.
Dec 2017
1.0
This company told me i was under no contact and no obligation to stay with their services. I had a few treatments and needed to cancel my service. I was just temporarily canceling my service and was going to use them again. I found out i was lied too. I was under a 5 treatment contract at $100 per service that if i was to cancel i had to still pay $250 to cancel. The representative thst came out was very president but was very nice so i signed up. I guess its my fault for not reading the contract word for word as he was in front of my face telling me that everything he was telling me was in the cotract. But he LIED to me in my face. I asked him if i was under any contract and if i was to cancel early if i had to pay anything and he said no i was not uder any obligation! I feel very upset that i trusted this company and once my cotract is over i will NEVER sign back up with them or REFERENCE them to anyone.
Response from Insight Pest Solutions

"Thank you for letting us know about your experience. We are saddened to hear that you had such a poor experience with us. We apologize for any frustration we may have caused, as this is not at all how we wish for any of our customers to feel. We do our best to ensure customers are aware of what they are agreeing to, but miscommunications do occur. We are unable to find your account with the information provided here but we would love to be able to look into this further. Please give us a call at: 888-234-2847 ext. 1059, or send us an email when it is convenient for you. We look forward to your correspondence."

Po Yee D.
Sep 2017
5.0
Yes, I recommend this pro
He serviced the home well and answered all of my questions professionally. I have been very pleased with everyone whom I have met to treat the home. I got a sense that the company is built on respect and integrity. Well done!
Response from Insight Pest Solutions

"Thank you for taking the time to review our services. We appreciate the positive feedback and the A rating. We are thrilled to have you as our customer, and we are very happy to hear that your technician's provided top-notch. We strive to make sure our customers receive first class service each and every time. Thank you for being a valued member of the Insight family, and have a wonderful day!"

CAROL P.
Aug 2017
5.0
Yes, I recommend this pro
$100
They come out once a quarter. I think they do just fine.
Response from Insight Pest Solutions

"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your service. If you notice any new or unusual pest activity, or would like us to treat the interior of your home on any quarterly service - just give us a call! Welcome to the Insight family!"

Mike T.
Aug 2017
4.0
Yes, I recommend this pro
had to call them back before next scheduled visit since the ant problem persisted
Response from Insight Pest Solutions

"Thank you for taking the time to let us know how your service has gone. We appreciate knowing what is going well, what needs improvement, and any questions or concerns you might have. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! We offer free re-treatments if you notice any new or unusual pest activity, and we will also treat the interior of your home on any quarterly service - just give us a call!"

Nancy S.
Aug 2017
5.0
Yes, I recommend this pro
They treat the outside around the house quarterly. This keeps most insects out. However some scouts or whatever come in and Pest Control will come inside to treat them. Just call. They are very through.
Response from Insight Pest Solutions

"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your service. We value your business and, as already stated, in case there are any pest concerns between your quarterly services, please call us for a free re-treatment. Thank you for choosing Insight!"

PAULINE C.
Aug 2017
5.0
Yes, I recommend this pro
$138
Dwight was very friendly. He explained the application and how the rain later that day would dissolve it. He paid extra attention to avoid my vegetable garden and made sure the flea and tick application covered the backyard for my dog.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know how well your service has gone! We appreciate knowing that Dwight was friendly, thorough, and very informative. Our aim is to provide excellent customer service as we protect your home from pests! In fact, if you notice any new or unusual pest activity, have any questions or concerns, or would like the interior of your home treated on your next quarterly service, please don't hesitate to call us! We are more than happy to set an appointment that works for your schedule. Thank you for being a valued member of the Insight family, and have a fantastic day!"

Doris R.
Jul 2017
5.0
Yes, I recommend this pro
Great - no complaints!
Response from Insight Pest Solutions

"Thank you for taking the time to review our services. We appreciate it! We are very happy to hear that you were pleased with our services. Please do not hesitate to give us a call if there is anything else we can do for you! Thank you again, and have a great day!"

Wayne D.
Jul 2017
5.0
Yes, I recommend this pro
$120
Thanks to Steve who performed our treatment this month. He was very cordial and wiling to explain what it was that he was doing as he did it. He appeared very knowledgeable and was an overall professional.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know of your experiences with our technician! We are glad to hear that Steve was friendly, informative and very professional. We strive to provide excellent customer service as we resolve your pest issues. In fact, we offer free re-treatments between quarterly visits, as well as interior treatments on quarterly services - so give us a call if you find yourself needing either one. We'll be happy to set an appointment that works with your schedule. Thank you for being a valued member of the Insight family!"

A P.
Jul 2017
5.0
Yes, I recommend this pro
Steve Miller was our tech, and he was outstanding! Prompt, neat, unobtrusive and even took time to call my husband (at my husband's request), wait for him to get home, and walked the interior with him.
Response from Insight Pest Solutions

"Thank you for writing this awesome review! We truly appreciate the positive feedback. We are happy to hear that your service went well and that Steve embodied our standard of excellence. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for [Member Name Removed] free re-treatment. Thank you for choosing Insight!"

Chris W.
Jul 2017
5.0
Yes, I recommend this pro
$95
.
Response from Insight Pest Solutions

"Thank you for reviewing our service, and giving Insight Pest Solutions an A rating! We truly appreciate it. Feel free to give us a call should you have any questions or concerns. Thank you for choosing Insight for your pest control needs!"

Stephine H.
Jul 2017
5.0
Yes, I recommend this pro
$100
Good job as always
Response from Insight Pest Solutions

"We appreciate your review! We are glad to hear that you were pleased with the service provided by Steve. If you notice any new or unusual pest activity, or would like us to treat the interior of your home on any quarterly service - just give us a call! Thank you for choosing Insight, have a great weekend!"

Larry E.
Jul 2017
5.0
Yes, I recommend this pro
$115
The rep knocked at the door, explained what he was going to do this day and got right to work. When he was done he again knocked and explained briefly what he had done. He was pleasant and professional.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know of your experiences with our company, and for giving us an A rating! We are glad to hear that our technicians are providing consistently thorough, professional and customer driven services. It's what we strive for with every customer, every time. We are very honored to be able to protect your home, health, and environment. Thank you for being a valued member of the Insight family. Have a great weekend!"

Pam H.
Jul 2017
5.0
Yes, I recommend this pro
$99
The company notified me through email to remind me about my appointment and even gave me the option to pick a different day or time if I wanted to change it. They provided the service on the originally scheduled day and left a very comprehensive summary of the treatment provided. Steve Miller, the technician does an outstanding job to explain the treatment.
Response from Insight Pest Solutions

"Thank you for taking the time to review our services, and for giving us an A rating. We truly appreciate it. Our goal is to provide customers with excellent service and we are pleased to know Steve did such an amazing job. The compliment has been passed along. Please feel free to give us a call should you have any questions or concerns. Have a great day!"

Renee C.
Jul 2017
1.0
see above; doNOT give these people auto withdrawal permi8ssion. They will NEVER leave your account!
Response from Insight Pest Solutions

"Thank you for your feedback. We apologize for any misunderstanding. According to our records your account is closed, and you were charged recently for a prior service. We made many attempts to get in contact with you regarding this. We would love to speak with you about this in further detail. We have tried to contact you to no avail. Please give us a call at your earliest convenience."

Sara F.
Jun 2017
5.0
Yes, I recommend this pro
$99
Really good. The team is very professional and they answered all my questions very politely.
Response from Insight Pest Solutions

"Thank you for taking the time to review our services. We are delighted to hear that our team took great care of you and your home, by being friendly, professional, and informative. We strive to go above and beyond for our customers in every facet, and we are honored to receive the chance to service your home, which we hope will turn into a long time partnership for many years to come. Please do not hesitate to contact us, if you're experiencing any future pest concerns. Thank you for choosing Insight!"

Victoria P.
Jun 2017
5.0
Yes, I recommend this pro
Our technician, Franco Valazquez was punctual, polite, and very informative. I had a great understanding of what he was going to do. He also followed up at the end to make sure that I was informed about what he did. Great job. Vicki Petrella
Response from Insight Pest Solutions

"Welcome to the Insight family! We appreciate your review, and are glad to hear that you found the technician Franco to be professional, prompt, friendly, and informative. If you notice any new or unusual pest activity, or would like us to treat the interior of your home on any quarterly service - just give us a call! Thank you for allowing us to protect your home, health and environment."

STEPHEN M.
Jun 2017
5.0
Yes, I recommend this pro
$69
No more ants.
Response from Insight Pest Solutions

"Thank you for your review. We are so glad to hear that we were able to have an immediate effect on your ant issue. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us. Thank you for choosing Insight!"

Natalie B.
Jun 2017
5.0
Yes, I recommend this pro
Diana communicated clearly, provided helpful tips, and rescheduled the outdoor treatment for me as it was raining.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know of your experiences with our technician! We are glad to hear that he was attentive, informative and very professional. We strive to provide excellent customer service as we resolve your pest issues. Thank you for your continued business as it our pleasure to service your [Member Information Removed]. We value your business and, as always, in case there are any pest concerns between your quarterly services, please call us for a free re-treatment at 614-450-2000. Thank you for choosing Insight!"

LYNNE V.
Jun 2017
5.0
Yes, I recommend this pro
They do routine stuff on a quarterly basis. They are supposed to be taken care of all unwanted creepy crawlers pest. I don't know if they are involved with rodents. The bugs and insects and all those things. They do inside and out. I have an ongoing service. I don't know how they compare with prices. They came to the door and ask if I wanted to hire them. They seemed reasonable to me. Mostly what they do is they came and treated inside the house really thoroughly when we began. The quarterly visits are all external unless I say I have seen a problem inside, then they come in and do the inside. The quarterly visits, I get a call that says they are going to be here on such and such a day between these hours. There is no need for me to be home. If I am home, they will knock on the door and let me know. They do what they say they are going to do.
Response from Insight Pest Solutions

"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you. Thank you for being valued member of the Insight family!"

Frances & Mark E.
May 2017
5.0
Yes, I recommend this pro
$99
Overall I am very pleased with the service based on my explanation above. I would recommend them if someone asked.
Response from Insight Pest Solutions

"Thank you for taking the time to let us know of your experiences with our company, and for giving us an A rating! We are glad to hear that the Insight representative and the technician made a great first impression! We are excited to hear that Ryan's performance was polite, informative, and professional. Don't forget - we offer free re-treatments between quarterly services, as well as interior treatments on quarterly services - so give us a call if you find yourself needing either one. We'll be happy to set an appointment that works with your schedule. Thank you for choosing Insight!"

Alyssa S.
May 2017
5.0
Yes, I recommend this pro
Really good; just completed first treatment so it will take time to see results. Chase was very nice and professional.
Response from Insight Pest Solutions

"Thanks a lot for the A rating! It pleases us to hear when we've done all we can for our customers. We are happy to hear that Chase provided exemplary service. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment. Thank you for choosing Insight!"

Showing 1-25 of 116

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Insight Pest Solutions is currently rated 4.4 overall out of 5.
Insight Pest Solutions accepts the following forms of payment: CreditCard
Yes, Insight Pest Solutions offers free project estimates.
No, Insight Pest Solutions does not offer eco-friendly accreditations.
No, Insight Pest Solutions does not offer a senior discount.
No, Insight Pest Solutions does not offer emergency services.
No, Insight Pest Solutions does not offer warranties.

Contact Information

720-A Lakeview Plaza Blvd, Columbus, OH 43085

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