Griffey Remodeling

Having worked with multiple remodelers and contractors on two different houses, Charlie Griffey is by far the best I've ever worked with. I have high expectations, and Charlie exceeded every one. Charlie had workers at my house every day (including some weekend days) during my project and communicated with me (unsolicited) on a daily basis. This is unheard of for a contractor. Furthermore, his subs do great work. Charlie was not satisfied until we were completely pleased. He even called later after the project was completed to make sure we were happy. He had recommendations for me that I was hesitant to pursue, but he ended up being spot on. Furthermore, we encountered a delay (in shipping--not Charlie's fault), and Charlie remedied the situation himself in order to stay on track. I cannot say enough good things about Charlie's communication, professionalism, efficiency, or attention to detail.

We have worked with Griffey Remodeling three times: a bathroom remodel, a kitchen remodel/add-on, and a new garage. Griffey Remodeling has never been the lowest bid, but we continue to work with them for several reasons: 1. They always completed the job at or under budget. 2. Their bid included everything to complete the job (no add-ons like paint, trim, etc.). 3. When there was an occasional miscommunication, changes were made to our satisfaction. 4. The final product is as good or better than we anticipated. Griffey Remodeling designs and picks out finishes based on preliminary conversations. However, we were also allowed the option to purchase the finishes ourselves. That was how we were able to come in below budget and had the ability to make our own finish selections. We had a different project manager each time, but Charlie Griffey is part of the process from beginning to end. In the end, the extra expense is well worth the price because there are no cost surprises, and the final product is first rate.

We gutted our mid century galley kitchen and couldn't be happier with the results. Charlie's team is outstanding. Jeff, the Project Manager , kept everything on schedule and there weren't any issues they couldn't handle. We plan to use Griffey Remodeling for our bathrooms too.

We loved working with Griffey Remodeling and would hire them again in an instant.  We interviewed an architect and three home builders/remodelers.  We chose Charlie because he could do the architect piece and build, which saved money compared to what the independent architect wanted, and he was using his own plans, so it went smoother because it was all his work and he knew what he was doing.  The price was also more fair compared to other prices we got.  He said, "I started out building decks and I could build this entire garage myself if I had to."  Loved to hear that.  He took all the time he  needed with our questions and was so patient and friendly.  We saw his booth at the Home & Garden show and we could tell he had some great work.

 We give this company an A+++.  Our project started about September 1 and was done by Thanksgiving. We had neighbors guessing that would never occur, but it did. We were able to show it off to out of town family at Thanksgiving!  They matched the tudor style of the house and used all the same colors and materials for everything that I dug out of my files.  It looks like the garage has always been there though the house was built in 1972.   Charlie was honest from the start, put everything in writing, and no numbers changed on us from beginning to end unless we added something.  He would even back off things I found myself and delivered to the site that I wanted to incorporate.  They also let me research and pick things out myself like exterior lights, pull down attic stairs, exterior doors, garage doors, stone on outside steps.  I like being involved in colors and design too and they let me give final input though they will also do it all for you.  It was awesome because my husband is an engineer and we have done all past renovations ourselves so I was used to being hands on with it. They were easy to work with if I wanted to switch something.  

If I purchased something myself, I could get points on credit card, deliver it to them, and they would back it off the bill for me.  Being an anal accountant, they passed all the tests.  If a draw was due and I had to sell stock and transfer, they were lenient on time due.   They let my husband and I paint the interior drywall and I stained all the Pella windows after they were installed to save money.

We also loved our project manager Jeff P.  He was so friendly and had excellent building experience 20+ yrs himself with larger home builders.  We could talk with him for hours.   We'd say Jeff needs a promotion and a raise!  Don't let him go anywhere because we need more remodeling done.  Anything that went wrong, he fixed immediately.  He was always available by text or phone. On our teardown of the old structure, the neighbors split rail fence had a broken beam and they had it fixed by the next day.  We also had some trouble with the tear out of a cement porch slab that had metal bars going into the cinder block of the crawl space and they also had their masons fix that at no charge.  A third thing that happened was my fault. I gave them a wrong gutter color for the brown gutters and we had to have them replaced after they were cut and bent, and luckily they didn't start installing them so they were so nice to split the bill with me because we didn't check it prior because I thought I had the right color.  It is now February and we have no issues with any of the work. Love the garage.  My husband & I spend weekends out there doing things.

All subcontractors were excellent.  The brick guy, the masons,... though many of the guys are employed by Griffey.  I was nervous about having people in the house I didn't know but it was no trouble and we had no issues. Jeff was there too.  Because the exterior had a lot of decorative and fancier cedar work and curves/corners Griffey put Lance on our job who is an Amish carpenter from Plain City - out where Miller Cabinet is, so we had a top of the list carpenter/finish carpenter on our job.  Lance did some awesome glossed cedar work on the ceiling of the walkway to the garage.  I wish I could post pictures. My husband would just stand outside and watch the carpenters in awe. They trimmed out things and put details on things with woodworking that I never would have even thought of and I consider myself pickier.  Loved the experience and we will definitely call Griffey Remodeling again when we turn our old garage into a great room.  I would also love to use them to extend the dining room to fit bigger table, and to finish off the attic.

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I wish I could give Griffey Remodeling a grade higher than an A.  This company was outstanding.  They were professional and honest.  They gave me a detailed daily schedule of what I needed to expect.  Of course I expected them to have delays and not follow the schedule but that WASN'T the case.  There was a project manager that came to the house to check on the workers and check in with me to make sure I am happy with the work.  The workers were clean, always arrived on-time and were very nice.  They even went above and beyond what I needed.  I had furniture delivered one day and they offered to carry it upstairs and set it up.  If you are in need of any type of work, you need to use Griffey Remodeling.

Griffey Remodeling did an addition on our garage a few years ago. We were very impressed with the overall experience that we knew when we decided to finish our basement, Griffey Remodeling was the one we were going to call.

In June 2014, we met with Charlie several times to go over the plans. He listened to what we were looking for as well as he threw out some additional ideas which were very helpful since we never have thought of a few things.

As soon as they became available Charlie and his crew came out and got to work. His crew was very professional and extremely courteous while they worked in our home.  They made sure to clean up each day as the job is in progress and I never felt uncomfortable with them working in the house while we were gone.

Timelines and prices were exactly as they were explained in the contract, there were no surprises along the way.  Any time a problem or a change needed to be made Charlie and his team worked with us immediately to find the best solution. We were always kept in the loop, almost daily, as to what the status of our project was and what the plan for the week was. We cannot say "thank you" enough for the continuous contact and updates along the way. Charlie and Jeff (our project manager) were excellent communicators.

The end product is amazing -- and on time!  Our basement is even better than we would have imagined and will be a space our family will enjoy for a very long time.  If you are looking for an honest company, top quality work at a fair price, the Griffey Remodeling is definitely the right choice for you.

Very well, They began work when promised and stay within the projected time frame.  The ideas presented were beyond anything we would have conceived on our own, and they worked with us until we came up with our best options.

They did a beautiful job redesigning our master bath into a much more functional and usable space by removing a large corner tub that we didn't use, and replacing it with cabinet linen storage and a dressing area.  We absolutely love the result, and the whole process from start to finish was seamless.  Compared to other contractors that we talked with, Charlie was extremely professional and well organized. Jeff Phillips oversaw our job, and he was very easy to work with. Things always happened exactly when we were told they would, or we were notified of any changes.  The project was very well run with hardly any down time.  Jeff was on top of every detail during the construction process, even things that we didn't notice, and was very responsive to any questions or concerns we had.  He went above & beyond to make sure that we were happy with our bathroom.  We would definitely recommend Griffey Remodeling and wouldn't hesitate to use them again in the future.

We are so glad that we hired Griffey Remodeling to renovate our home. Our first floor remodeling project included a gutted and redesigned kitchen and dining area with custom cabinets, removing the wall between the kitchen and dining room, new center hall, relocated walls and doorways, renewed living room and family room, and a partially renovated master bath. Charlie is a total professional, and he listened carefully to all our wants and needs before presenting us with a creative and functional plan to update our house. If you have a special design need, Charlie will make it happen. He is easy to work with, responsive to emails and phone calls, and gives accurate and complete estimates. We loved working with our project manager, Jeff, who remained on top of the project, respectful, hard working, and highly communicative every step of the way. The subcontractors were well selected, very trustworthy, and skilled in their craft. There was never a time that we did not get immediate return phone calls either from Jeff or Charlie when we had questions, and they went above and beyond to be sure everything was done correctly and to our satisfaction. They are fun to work with, professional, and talented. We would without question hire them again for any project.

No issues, No complaints.  Quality of work was excellent with attention to detail.  Very responsive to questions or concerns during project - would definitely recommend and use again.

The whole thing exceeded my expectations.  They told me when it would begin and when it would end.  They kept their word on the beginning date BUT they completed the job before they thought they would.
Also, because I didn't quite spend all of my allowance for appliances, they brought the job in under budget!
Early completion and under budget - I certainly didn't expect that to happen.
Charlie Griffey was totally professional and had good suggestions for me in designing the plan.  Kevin Folk, the guy who supervised the job, was also totally professional and very responsive to my questions and comments.  The cabinets were all custom made and they look terrific and perform perfectly.
 Overall, it would be impossible for me to be more pleased with the job and with Griffey Remodeling. I give them my highest recommendation.

I have nothing but positive things to say about my experience. From the first meeting to the last contact we felt comfortable and confident with the entire team. If I ever had a question, I knew I could get my answer within a few hours day,night, or weekend. Their subs were the utmost professionals and I was never concerned with leaving my home with them working inside. I have, and will continue to, recommend Griffey Remodeling.

The project took much longer than anticipated.  It didn't get off to a good start since the project manager hadn't seen the design until the day he started the project.  I wasn't aware the company used so many subcontractors.  Maybe this is standard, but there seemed to be frequent miscommunication between the project manager and the various workers (as well as inspectors) concerning when people would be in the house and what they were expected to do.  Again, maybe this is to be expected.
That being said, the project manager was friendly and easy to work with.  When there were problems, he was responsive and open to discussing options.  For the most part, I am happy with the results (and I have high expectations).  I would use Griffey Remodeling again because I know how they operate and what to expect and wouldn't want to go through another major project with anyone else.

We are very satisfied with the final product. Interactions with owner were outstanding. Helped us select the best materials and configurations to fit within our budget, and stayed within the original estimate. A major reason of why we choose this company was because it promised a designer that would do most of the leg work in the selection of colors, materials and other construction components - this ended not being the case and our involvement became very significant. Day to day supervision was clearly lacking, resulting in numerous mistakes that delayed the project very significantly. Yet, the owner was very responsive to these shortcomings and took care promptly of all the costs that resulted from their mistakes. The project took almost 10 months - this long time was not justified by the magnitude of the work, or by any estimate that the contractor provided us. Very often workers would come only once or twice a week because the company was over-committed and had nobody that could come and continue with what was started. On the other hand, the workers had always a great and respectful attitude. The owner and workers were always open to suggestions or to make a change here and there to be as non-intrusive as possible.

They are excellent. They are very professional people. The people that work with Griffey, they want to make everything right. They listen to you. When they come, they do the work and they clean up. Their pricing is also very good. We had other people look at the project and their price was very good.

We'll start by saying that we absolutely love our new
remodeled bathroom, it is beautiful and a dream come true!

We originally contacted Charlie in the summer of 2013, and
he came out for the estimate in September 2013. He completed several
projects for two neighbors and we were very impressed with the work he did
on those projects. Griffey Remodeling is an extremely busy company and the
work was finally scheduled to begin April 2014. It was worth the wait!
We had many hesitations, but Charlie and his team
made the process much easier than we had imagined. Charlie?s eye for
detail, especially the tile layout, was very creative and fit in with the
overall bathroom design. We struggled with the details of a large mirrored
wall. I found a photo on Houzz.com of a custom cabinet, crown molding
and mirror surround. Charlie was able to find a sub-contractor who
completely understood and made it to our specifications. It is a
spectacular focal point of the bathroom.

Ty, who is a master craftsman, did all the tile work.
He planned out the placement of almost every tile to feature the unusual
details of each one.

Kevin, the production manager, was extremely patient
and attentive to all our calls and emails. The other sub-contractors that
were used were all very good, and respectful of our home.

Having built three homes we expected there to be issues;
however, there were far fewer issues than we anticipated.  And, as
with any project, there are always delays, unexpected expenses and errors
or things that just go completely wrong. All of those things happened, but
each was handled with extreme professionalism and expertise. What
impressed us the most was the quick response when there was an issue, and
the willingness to keep trying to fix it while never making us feel like
we were overreacting.

We have no doubts that if there are problems that come up
in a year or more that are due to the remodel, that Charlie will stand by
his work.

 We will definitely use Griffey Remodeling in the future for
other projects, we recommend them highly!

Summary -  Good design work, professional team, addresses problems, very fair .... plan that it will take longer than estimated.
Our home was built in 1939 and had a small kitchen and limited outdoor space.  We had talked to several remodelers about this job, but Griffey was the only one who seemed to understand what we wanted, and didn't try to talk us into designs that we didn't want.  Charlie didn't try to "sell" us or pressure us, which we really appreciated.   
We are very happy with the final remodel; the design was even better than we had envisioned and we absolutely love our new spaces.  Griffey's team and most of the subcontractors did excellent work (the crew who built the screen porch were excellent and really designed a great space),  were very professional and courteous, and the workmanship and materials were generally very high quality.  When problems arose (as they always do) the team worked with us to resolve.  (for example, water seeped into the new crawl space under the bumpout, and Griffey worked with subcontractors to identify the cause of the problem and ended up fixing possible sources of the leaks as well as installing a sump pump to ensure the space stays dry -- and it has stayed dry through the winter and spring !) .  We spoke with our city building inspector a few times during the remodeling, and he told us that Griffey is one of the good contractors because if they have a problem, they fix it. 
Price - not the cheapest or the most expensive bid;  we chose Griffey because we knew we could work with him.  The contract specified that we would be charged for unforseen expenses, but Griffey didn't "nickle and dime" us, and we felt that they were very fair.  I think Charlie has enough experience to know how to estimate the job, and the final cost came in only a little over the original estimate.
Responsiveness and Punctuality - Team was accessible by email/text/phone and answered questions reasonably quickly.   I think they were very very busy with many remodeling jobs, and they weren't always able to fix problems quickly - our job took about twice as long as estimated.  Sometimes many days went by with no activity, which was frustrating. Some delays were caused when we changed floor design due to poor initial concept. 
Remodeling is a dirty and unsettling process.   Kind of like childbirth---once the baby is born, you forget all the not-so-fun stuff and enjoy the baby.   We read about contractors who cheat their customers or do shoddy work but Griffey is a fair, ethical company who does very good work.... and the results are well worth the pain  !

I was very pleased.  The finished room looks wonderful. The workers were professional and conscientious about doing a quality job.  While the job was expensive the quality justifies that expense.  The room over the years had become a dumping ground for stuff and the needed remodel was put off for way longer than it should have been.  When the decision was made to go ahead and make the room a functional part of the home again it needed a total overhaul. With the original consultation Charlie made several suggestions that were great ideas.  Part of the work required staining of doors, the stairs, and some shelves, when asked what color I would like the stain I indicated I really liked the color of the stain on my kitchen cabinets.  Using a panel from the kitchen the stain was matched and the doors etc looks great.  It is that extra effort that makes me more than satisfied.

We can't begin to say enough good things about our experience with Griffey Remodeling.  We had purchased our house in a short sale, and it needed a LOT of work.  We were living an hour away, so finding a contractor in whom we had confidence was very important as we couldn't be there more than once a week, often less.  We had interviewed several well-known firms, and ended up going with Charlie because of his apparent attention to detail, quality focus, pricing, and willingness to go the extra mile to create something that he could be proud of.  Right from the start another great charachteristic became clear; communication.  Unlike many contractors, Charlie answered or returned our calls, or called us with frequent updates and pictures.  Even if the news was bad, like a delay, he was up front about the why and when it would be corrected.  Delays happen, but to have to hunt down the contractor to find out makes it much worse.  He was willing to meet us at the house almost any time of the week or weekend to go over progress or design details.  He also had a lot of good creative input on design ideas, things he had done, seen done, or come across.  Even though we weren't living there for most of the work, his crews cleaned up at the end of the day, just another mark of professionalism. His guys were very good, and respectful of our space after we had moved in.  The attention to detail was excellent; often Charlie would point out flaws he didn't like before we ever noticed.  He was open to all our ideas, and good at figuring out how to make it happen at a reasonable cost.  We would use or recommend him again without hesitation.

They were great, awesome. It was very unique. Basically, we gave them rough ideas of what we are looking for and they were very creative, came up with awesome suggestions, and made it very unique to the style that we had. They came up really with great ideas that we kind of buy into and we gave them creative freedom and they did an awesome job. Their price was the best.

The service was fine and he was an extremely good supervisor. The people he hired did an extremely good job and were conscientious. They picked up one or two things that we had not noticed that were legitimate. They went above and beyond to keep the project on schedule. He is really good, attentive and is a good organizer and planner. We were extremely happy with it. I feel his prices are a bit high, but it was meticulous and worth it.

All "A's" for Griffey Remodeling and our new kitchen.  Our 1960's kitchen was terrible and needed replaced.  Ater attending some home shows and talking to remodelers, we started narrowing the group down to about ten.  Then we reduced that down to three, using Angie's list.  Charlie Griffey came out, inspected what we had, listened to our needs and problems, and submitted a detailed proposal.  They completely removed the old kitchen down to the bare studs, then built it back up with a new floor, appliances, walls, cabinets and counter top  The quality of their work, and the employees' and sub contractors' helpful attitudes were a big surprise to say the least.  A big fat "A" all around for a great job.  The kitchen looks great.

It was $35,000, I added some things as we went along.

When Charlie first came out I knew he was a pro right away. He has an extensive list of photos from other remodels they've done and they were awesome. Charlie takes a different approach and actually puts together a professional proposal with design docs that include layouts and all measurements. The project took roughly 9 weeks and went pretty smooth. We were delayed a week waiting on permits which wasn't Griffey's fault. Kevin who is the project manager was excellent at communication and coordinating all the work. He even responded to my text messages when I had some questions on the weekend. All of the workers who came onsite were professional and the end result is simply spectacular. It's too bad we can't post pictures because you would be blown away. Highly recommend these guys if you're looking to do a remodel.