About us
Business highlights
48 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.8201 Reviews
Showing 101-125 of 201 reviews
ALBERTA M AND HENRY R H.
01/2005
carpet cleaners
+ -1 moreI'VE USED THEM FOR YEARS AND YEARS. RECENTLY, THEY CAME OUT WITH A NEW CLEANING TECHNOLOGY THAT HAS TRIPLED THEIR COST! I MAY USE THEM IN THE FUTURE, BUT THEY ARE DEFINITELY MORE EXPENSIVE.
Description of Work: I'VE USED THEM FOR YEARS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
WANDA H.
01/2005
carpet cleaners
+ -1 moreI THINK THEY ARE FAIR, BUT POLICY CHANGES MEAN PRICES CAN BE DIFFERENT. THEY USED TO CHARGE BY THE NUMBER OF ROOMS, NOW IT'S BY TOTAL MEASURED AREA. THE QUALITY WAS STILL GOOD.
Description of Work: CARPET CLEANING.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$270
DIANA W.
11/2004
carpet cleaners
+ -1 moreTHEY CAME OUT ON A ONE DAY'S NOTICE. THEY CALCULATED THE DIFFERENCE BETWEEN THE TWO ROOM SPECIAL AND THE SQUARE FOOTAGE PRICE, AND GAVE ME THE BETTER RATE.
Description of Work: THE COMPANY CLEANED CARPETS FOR TWO OF THE ROOMS IN MY HOME.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$120
KATHLEEN E.
09/2004
carpet cleaners, upholstery cleaning
+ 0 moreI LOVE THEIR SERVICE!! THEIR WORK IS FANTASTIC!! THEY ACCIDENTALLY NICKED ONE OF MY TABLES AND SENT A MAN OUT IMMEDIATELY TO DO REPAIRS. THEY MAKE LIFE EASY!!
Description of Work: CLEANED 2 SETS OF STAIRS, 2 RUGS AND ALL FURNITURE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$550
JANICE G.
06/2004
carpet cleaners
+ -1 moreTHEY USED VERY YOUNG SERVICE TECHNICIANS THAT DIDN'T SEEM TO WANT TO LISTEN TO ANYTHING I HAD TO SAY.
Description of Work: THEY CLEANED THE CARPET IN A COUPLE OF ROOMS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
JACQUIE H.
06/2004
carpet cleaners
+ -1 moreTOTALLY PROFESSIONAL, ON TIME, AND IN AND OUT UNDER ONE HOUR. ALSO ASSISTED IN REMOVING THE AREA RUGS AND TOOK THEM OUTSIDE TO COMPLETE REST OF CLEANING. THIS IS THE ONLY CARPET CLEANING COMPANY I WILL USE. I HAVE A SIX YEAR OLD CARPET THAT THE CLEANERS THOUGHT WAS ABOUT A YEAR OLD. IT HAS ONLY BEEN CLEANED BY GERLACH. EVEN THOUGH THEY ARE A LITTLE HIGHER ON THEIR PRICES, YOU CANNOT BEAT THE SERVICE. I WILL SEE THEM AGAIN IN SIX MONTHS.
Description of Work: MAINTENANCE PROGRAM; 6 MONTHS FREE CLEANING, JUST PAID FOR THE SCOTCHGUARD TREATMENT FOR CARPET THROUGHOUT HOME.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$111
PENNE M.
05/2004
carpet cleaners
+ -1 moreGREAT SERVICE. THEIR EVER CLEAN PROGRAM IS GREAT. THEY COME BACK TWICE IN BETWEEN REGULAR CLEANINGS FOR TOUCH UPS and STAIN REMOVAL.
Description of Work: CLEANED ALL CARPETS AND A COUCH, 2 CHAIRS, AND 2 OTTOMEN.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$970
RUTH H.
03/2004
carpet cleaners
+ -1 moreTWO ROOMS WERE CLEANED WELL. THE HALL WAS NOT DONE AS WELL. THE DOORS SHOULD HAVE BEEN OPEN IN THE HALL FOR BETTER CLEANING. THEY HAD JUST ARRIVED AND ONE OF THEM ASKED IF HE COULD USE OUR RESTROOM, WHICH I FELT WAS UNPROFESSIONAL. THEY DID MOVE FURNITURE, WHICH THEY SAID INCREASED THE PRICE, BUT THE COST STILL SEEMED HIGH.
Description of Work: CLEANED TWO ROOMS AND A HALL.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$142
MATT & LAURA B.
03/2004
carpet cleaners, upholstery cleaning
+ 0 moreTHEY DID A FANTASTIC JOB CLEANING EVERYTHING. THE NEXT DAY I NOTICED WHEN THEY CLEANED THE STAIRS, THEY SCRATCHED THE BANISTER. I CALLED AND SPOKE WITH ANDY GERLACH AND HE SENT SOMEONE OUT THE NEXT WEEK TO REPAIR. NOW THE CARPET, COUCH AND BANISTER LOOK GREAT.
Description of Work: THEY CLEANED SEVERAL AREAS OF CARPET AS WELL AS TWO COUCHES.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$290
CONNIE M.
02/2004
carpet cleaners
+ -1 moreQUOTED $470 FOR ENTIRE HOUSE, SO WE ONLY HAD A FEW ROOMS CLEANED INSTEAD. WE HAVE USED THEM IN THE PAST. HOWEVER THEIR PRICES HAVE BEEN SEVERELY INCREASED DUE TO A RECENT MERGER WITH ANOTHER COMPANY. WE USED TO GET CHEMICAL CLEANING FROM THEM, BUT NOW THEY JUST STEAM CLEAN WITH NEW FAST DRYING EQUIPMENT. THEY DID NOT NOTIFY US OF THE CHANGE UNTIL THEY WERE IN OUR HOUSE. NOR DID THEY TELL US ABOUT THE PRICE INCREASE UNTIL THEY ARRIVED. WORKERS WERE VERY COURTEOUS AND PROFESSIONAL. HOWEVER DUE TO THE HIGH PRICES WE WILL NOT BE USING THEM AGAIN.
Description of Work: CLEAN CARPETS IN 2 BEDROOMS, HALLWAY, STAIRS, AND BATHROOM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$200
SUE D.
10/2003
carpet cleaners
+ -1 moreGERLACH HAD A CREW AVAILABLE IMMEDIATELY. CLEANED 8 AREAS. VERY PROFESSIONAL AND THOROUGH. HAVE USED THEM BEFORE AND WILL CONTINUE TO USE THEM. THE CARPET LOOKS GREAT. WELL TRAINED CREWS. USED THREE TIMES, THREE DIFFERENT CREWS. ALL WERE COURTEOUS, INFORMED AND HELPFUL.
Description of Work: NEEDED CARPET CLEANED QUICKLY TO PUT HOUSE UP FOR SALE.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$250
DARLENE & DENNIS K.
09/2003
carpet cleaners
+ -1 moreTHEY CHARGED TWICE AS MUCH AS ANYONE ELSE I TALKED TO. I THOUGHT SINCE THEY CHARGED SO MUCH MORE THEY WERE GOING TO DO EXTRA WORK AND WERE GOING TO DO A BETTER JOB BUT THEY DIDN'T. ITS JUST REGULAR STEAM CLEANING.
Description of Work: CLEANED TWO SETS OF STAIRS AND TWO HALLWAYS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$130
Response from Gerlach Steam Cleaning Inc
Suzanne M.
08/2003
carpet cleaners
+ -1 moreTHE SERVICE REPRESENTATIVES WERE HAPPY TO MOVE THE FURNITURE.
Description of Work: CLEANED ALL THE WALL TO WALL CARPETS IN OUR HOUSE
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$340
WANDA H.
08/2003
carpet cleaners
+ -1 moreGERLACH HAS CLEANED MY CARPETS FOR ABOUT THREE YEARS NOW. THEY ARE COURTEOUS, SEEM TO KNOW THE WORK WELL, ALWAYS GIVE A COMPLIMENTARY STAIN REMOVER AND AS A REMINDER, CALL A DAY OR SO PRIOR TO THE SCHEDULED APPOINTMENT.
Description of Work: THEY CLEANED 4 AREAS INCLUDING STAIRS AND DEODORIZED AN AREA IN OUR BASEMENT.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$261
KAREN M.
08/2003
THEY CAME RIGHT AWAY. THEY KEPT COMING BACK TO CHECK ON THE PROBLEM. THEY WERE NOT ONLY ABLE TO SAVE THE CARPET BUT ALSO PUT DOWN NEW TACK STRIPS, CLEAN IT, AND DEODORIZE IT AS WELL. THEY WERE GREAT.
Description of Work: SAVED MY CARPET IN THE BASEMENT AFTER A WATER PROBLEM.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$400
JULIE & DOUG J.
08/2003
OVERALL, GERLACH WAS VERY RESPONSIVE AND FAIR. THEY WERE OUT TO OUR HOUSE RIGHT AFTER THE DOWNPOUR TO EXTRACT WATER FROM THE CARPET. HOWEVER, THEY ASSURED US THAT THE PADS WERE OK, WHEN IN FACT THEY WERE RUINED. IT TOOK FOUR MORE DAYS UNTIL THE CARPET (WHICH WAS REEKING AT THIS POINT) WAS REMOVED. GERLACH HAD A TON OF THESE CALLS THAT THEY WERE TRYING TO SERVICE, BUT IT WOULD HAVE BEEN BETTER FOR EVERYONE IF THEY HAD GOT IT RIGHT THE FIRST TIME.
Description of Work: WE HAD WATER IN OUR BASEMENT FROM THE STORM THAT DUMPED 5 INCHES IN 90 MINUTES. THE CARPET IN THE FINISHED BASEMENT WAS RUINED AND HAD TO BE REMOVED.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$400
ANDREW W.
08/2003
carpet cleaners
+ -1 moreOWNER HAS BEEN CURT AND UN-RESPONSIVE TO ATTEMPTS TO RESOLVE THE DAMAGE DONE
Description of Work: WE CONTRACTED TO CLEAN 2 CARPETS, RESULTING IN SPOTS WHICH REMAINED SOAKED FOR DAYS AND A STENCH IN THE CARPET WHICH NEVER WENT AWAY. THE CARPET HAD TO BE REPLACED. PHONE RECORDS AND 3RD PARTY TESTIMONY FROM REALTORS, CARPET APPRAISER, AND NEIGHBOR WILL SUPPORT THE FOLLOWING RECAP: THURS 6/12 - CALLED GERLACH TO CLEAN 2 CARPETS SAT 6/14 - 2 TECHNICIANS 'CLEANED' CARPET SUN 6/15- BOTH CARPETS STUNK MON 6/16- WE CALLED GERLACH, EXPLAINING WE HAD RANCID SMELL FROM BOTH CARPETS TUES 6/17 - 2 NEW GUYS, ONE IDENTIFIED AS OPERATIONS MANAGER, SAW SPOTS, STENCH, ACKNOWLEDGED SPOTS, TRIED TO CLEAN IT AGAIN SAID THEY WOULD GET THE OWNERS OUT, WOULD PROBABLY NEED TO REPLACE CARPET. WED 6/18 - WE CALLED THE GERLACHS, SAID THE CARPET STILL STUNK AND THEY NEEDED TO COME OUT ASAP BECAUSE THE HOUSE WAS TO GO ON THE MARKET. OUR REALTY COMPANY DID A WALK THROUGH, IMMEDIATELY NOTED STENCH AND COMMENTED ON HORRIFIC SMELL. THE OWNERS CAME OUT, ACKNOW
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$104
Response from Gerlach Steam Cleaning Inc
DEBORAH B.
08/2003
HAVE USED THIS COMPANY MANY TIMES FOR CARPET CLEANING AND CARPET STRETCHING. ALWAYS EXTREMELY PLEASED WITH THE QUALITY OF THEIR WORK AND WITH THE COURTESY AND FRIENDLINESS OF THE EMPLOYEES. PROBABLY THE BEST SERVICE COMPANY I'VE EVER WORKED WITH!!
Description of Work: PORTION OF CARPET IN FINISHED BASEMENT WAS SOAKED FROM A MAIN-DRAIN BACKUP. GERLACH EXTRACTED WATER FROM BOTH THE CARPET AND THE PAD, APPLIED A DISINFECTANT, AND LEFT AN AIR-MOVER MACHINE FOR 4 DAYS TO DRY THE AREA OUT. RETURNED LATER TO RE-TACK CARPET. VERY PLEASED WITH WORK--SAVED US FROM HAVING TO INSTALL NEW CARPET OR PAD. NO SMELL IN THE AREA.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$300
MELISSA N.
07/2003
carpet cleaners
+ -1 moreI DID NOT FEEL THERE FREE CLEANING IN SIX MONTH PROGRAM WAS EXPLAINED THOROUGHLY. AFTER READING THE MATERIAL MORE CAREFULLY I HAVE DISCOVERED THAT I WILL OWE THEM ADDITIONAL MONEY TO HAVE MY CARPETS CLEANED IN SIX MONTHS FOR 'FREE'.
Description of Work: CARPETS CLEANED AND STAIN PROTECTION ADDED.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
$389
NED M.
07/2003
carpet cleaners
+ -1 moreDID AN EXCELLENT JOB ON MY CARPETS. VERY INFORMATIVE, THOROUGH AND FRIENDLY. WILL DEFINITELY USE AGAIN.
Description of Work: STEAM CLEANED THE ENTIRE HOUSE
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$420
NEIL S.
06/2003
carpet cleaners
+ -1 moreTHEY WERE A BIT MORE EXPENSIVE THAN TWO OTHER COMPANIES I CALLED, BUT MY CARPETS LOOK BRAND NEW! I THINK YOU GET WHAT YOU PAY FOR, WORTH THE PRICE DIFFERENCE. THEY REMOVED STAINS ANOTHER CARPET CLEANING COMPANY TOLD ME WERE SET FOR GOOD. THE TECHNICIANS WERE POLITE AND INFORMATIVE, EXPLAINED HOW TO REMOVE PET STAINS, ADVISED WHAT PRODUCTS TO USE STAINS, WHICH SPOT CLEANERS TO AVOID. I WILL USE THEM IN 6 MONTHS TO RE-CLEAN. A GREAT JOB OVERALL. DAVE AND RAOUL WERE WONDERFUL, A GREAT TEAM TO WORK WITH. MY 4 YEAR OLD PEPPERED THEM WITH QUESTIONS, THEY TOOK THE TIME TO EXPLAIN EVERYTHING TO HER (AND TO ME AS WELL).
Description of Work: THEY CLEANED 6 CARPETED AREAS.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
CAROL W.
06/2003
carpet cleaners
+ -1 moreTHEY ARE EXCELLENT CLEANERS AND VERY COURTEOUS AND THEY DID A SUPER JOB.
Description of Work: CARPET CLEANING IN 3 ROOMS
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$200
BARBARA H.
05/2003
carpet cleaners
+ -1 moreTHEY WERE EXCELLENT! THE COST WAS WELL WORTH IT! THEY WERE ON TIME, THEY DID A GOOD JOB, AND THEY DIDNT LEAVE ANY MESS AT ALL!
Description of Work: CLEANED CARPETS IN ENTIRE DOWNSTAIRS
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
JULIE M.
05/2003
carpet cleaners
+ -1 moreIT WAS RAINING OUT AND THEY PUT BOOTIES ON..SO THEY WOULDNT TRACK IN MUD IN TO THE HOUSE. THEY WERE VERY NEAT AND CLEAN.
Description of Work: CARPET CLEANING IN FAMILY ROOM AND STEPS AND OFFICE IN ANOTHER LOCATION
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$100
CAROLYN G.
04/2003
carpet cleaners
+ -1 moreEXTREMELY PLEASED WITH OUTCOME, ESPECIALLY WITH UPSTAIRS CARPET WHICH IS ABOUT 17 YEARS OLD. DOWNSTAIRS CARPET GETS LOTS OF TRAFFIC - STAINS AND SPOTS ARE GONE!
Description of Work: CLEANED CARPET IN LIVING ROOM, DINING ROOM, STEPS, 2 BEDROOMS, CLOSET, LOFT.
| Rating Category | Rating out of 5 |
|---|---|
| quality | |
| value | |
| professionalism | |
| responsiveness | |
| punctuality |
Yes, I recommend this pro
$215
Contact information
1130 Milepost Dr, Columbus, OH 43228
www.gerlachguaranteesit.comService hours
Monday:
7:30 AM - 5:00 PMTuesday:
7:30 AM - 5:00 PMWednesday:
7:30 AM - 5:00 PMThursday:
7:30 AM - 5:00 PMFriday:
7:30 AM - 5:00 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Flooring Sales and Installation,
Leather & Vinyl Repair,
Water & Smoke Damage,
Hardwood Flooring Sales and Installation,
Dry Cleaning
FAQ
Gerlach Steam Cleaning Inc is currently rated 4.8 overall out of 5.
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Gerlach Steam Cleaning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Gerlach Steam Cleaning Inc offers free project estimates.
No, Gerlach Steam Cleaning Inc does not offer eco-friendly accreditations.
No, Gerlach Steam Cleaning Inc does not offer a senior discount.
Yes, Gerlach Steam Cleaning Inc offers emergency services.
Yes, Gerlach Steam Cleaning Inc offers warranties.
Gerlach Steam Cleaning Inc offers the following services: Commercial, residential, industrial. Carpet & upholstery cleaning & protecting, leather cleaning & repairs, pet odor control & general deodorizing, tile & grout cleaning & sealing. Natural stone restoration. Emergency water removal extraction.
Contact information
1130 Milepost Dr, Columbus, OH 43228
www.gerlachguaranteesit.comService hours
Monday:
7:30 AM - 5:00 PMTuesday:
7:30 AM - 5:00 PMWednesday:
7:30 AM - 5:00 PMThursday:
7:30 AM - 5:00 PMFriday:
7:30 AM - 5:00 PM