Fire & Ice Heating & Air Conditioning, Inc

Excellent!

They are excellent on everything. They are affordable, communicative, responsive. They answer me all questions very nicely. I am going to use them next week.

We set an appointment date and arrival time frame between 9 -12 am.  Because of a cancellation, they called a little earlier to see if I was available, which worked out even better for me.  The tech was friendly and thoughtful to use shoe booties when walking through my house.  He went right to work and checked out the basement furnace connections and the outdoor a/c unit, even cleaning out the debris with a hose he had on his truck.

He pointed out my filter was 4", but a 5" filter would help the furnace work more efficiently... also that my drain went directly into the dirt under the concrete which was not up to the new code, but since it seemed to be working just fine nothing needed to be done.

 He also suggested a surge protector for the furnace and gave me a quote if I wanted to do it that day, which I declined knowing I might incorporate a whole house surge protector when I upgrade my electric panel in the future.

I have used Fire & Ice for my a/c check and furnace check last year at my current home, as well as many times at my former house. 

The techs seem knowledgable and I have been happy with everything they've done.  I especially appreciate being able to save quite a bit by purchasing their Angies Deal.

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OJ did a very complete and thorough AC tune up and pointed out a connector switch that may give me some trouble in the future. I have a 10 yr warranty on the trane heat pump (installed last year), he said if you have a problem call right away and they will be out and replace the switch.

Great experience - had an early time slot so I could get it done before going to work. Arrived on time and was done quickly. Good price, as well.

OJ was the tech. He was very polite, very knowledgeable and very patient as he talked about my 20-year-old furnace.
After I said I was interested in talking to someone about a new furnace, he had someone at the house the same day. The salesperson was very nice. After taking some time to inspect my house, she walked me through my options.
I was ready to purchase, and still plan to, but I decided to hold off for now. And they were super cool about that, too.
GREAT company.

The guy was polite, friendly, and thorough.

Mr. OJ Jackson was prompt, very professional, courteous.  All checked out great.   I would definitely use again. 

Heater wasn't coming on even though the exhaust would start up and run, nothing else would happen.  Brad from Fire and Ice went quickly to work and analyzed the issue which turned out to be clogged ports in the system.  No parts were required.  Unit was operational in under an hour.  Brad was extremely polite and well spoken and seemed to know exactly what he was doing. We used the Angie"s List coupon to bring final price down to $126.

Went great-see above

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Great very professional

The serviceman was polite professional and an excellent communicator. Bets service I have had for years.

very well

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Came on time and inspected furnace.

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OJ seemed knowledgeable and thorough.  The appointment was made just one day in advance in the time slot I was hoping to get (the person on the phone did mention that I lucked out).

It went well.  I actually worked with them before so I am familiar with their work.  They were good about answering what was going on.  You really get good advice about the system.  They were great.

My experience was fine. I had no problems with scheduling an appointment. They tried to sell me some additional services for future issues.

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Everything was great. This was for a rental I have. I sent the technician there, he met the tenants and performed the service. The tenants remarked that he was very polite.