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Critter Control of Columbus
Batt, Rolled or Reflective Insulation Install or Upgrade, Pest Control - Rodents, Blown In Insulation Install or Upgrade,
About us
Critter Control of Columbus/Dayton/Toledo specializes in wildlife animal removal & prevention. We service areas in and surrounding Columbus, Dayton and Toledo, Ohio. The main office is located in Columbus, Ohio. Give us a call @ 614.291.4400 to schedule. DBA: MKF Enterprises, Inc.
Business highlights
Emergency services offered
42 years of experience
Services we offer
Animal Removal Repair Prevention Removal of Wildlife Pests Insulation and Attic cleanup Stinging Insects
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7279 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 9% | ||
| 2% | ||
| 2% | ||
| 3% |
Showing 176-200 of 279 reviews
Elizabeth K.
Jul 2008
Ben was courteous and professional. I felt confident that he checked thoroughly for any sign of bats living in our house. Ben did provide a list of items that he recommended we address to prevent the entry of bats or rodents. I felt that his prices for each item were much too high. For under a day of work, the total for all fixes he recommended totaled about $1,400. We did not proceed with his recommendations and instead might choose to address the items ourselves or have a handyman do them for us.
Thomas W.
Jun 2008
They were professional but I feel like they took me to the cleaners by the end. They put traps on my roof and within ten minutes they were caught. They reset the traps after no more squirrels had been caught. When i went to work they said that four squirrels had got in. The traps were empty for three days. Two squirrels were caught, then they left and within an hour two more were caught. i would not use them again or recommend them. when it came to customer service they were great but their work was horrible.
LILLIAN G.
Jun 2008
I have had no problems since! Very professional and they provide high quality work!
BENITA D.
May 2008
He was really good. He came out twice and made sure that it was not up there anyway. He explained everything. He put a grill to keep them from coming back in. Very polite.
JAMES S.
May 2008
Please note that Critter Control charges $169 to visit your residence. When it became apparent that Critter Control was not going to be able provide a cost effective solution to our outdoor problem (determined in the first 5 minutes), the technician still wanted to charge $169 for the consultant. After speaking with his manager, the cost was reduced to $85. This was not consistent with the description in Angie's List that indicates "COST IS DETERMINED BY THE JOB. NO TRAVEL CHARGES." I will not contact this provider again.
Response from Critter Control of Columbus
"OUR STANDARD SERVICE FEE FOR CONSULTATION, ALL RETURN VISITS THAT MAY BE NECESSARY AND TO SET OR PLACE TRAPS IS $159.95. WE HAVE ALWAYS CHARGED A SERVICE FEE IN THE 21 YEARS I HAVE BEEN WITH THE COMPANY. GENERALLY SPEAKING, YOU PAY FOR WHAT YOU GET AND OBVIOUSLY WE WORKED WITH THIS CLIENT TO LOWER THE FEE FOR OUR VISIT. AS YOU KNOW, THERE ARE NUMEROUS COSTS TO DO BUSINESS (FUEL, WAGES, INSURANCE, ADVERTISING, AND ON AND ON). AS ANYONE KNOWS THESE COSTS HAVE TO BE PAID FOR TO PROVIDE SERVICE.....OR WHY BE IN BUSINESS TO BEGIN WITH? ANYONE OFFERING A FREE INSPECTION OR FREE CONSULTATION WILL SURELY MAKE UP THAT FREE INSPECTION BY CHARGING FOR SOMETHING. PAY ME NOW OR PAY ME LATER COMES TO MIND. WE ARE VERY UPFRONT WITH CLIENTS AND THEY KNOW WE CHARGE A SERVICE FEE BEFORE THEY AGREE TO OUR VISIT. OUR DETAILED INSPECTIONS TO SOLVE ANIMAL PROBLEMS IS WORTH WHATEVER WE CHARGE FOR A SERVICE FEE. IF NO INSPECTION IS PERFORMED THE PROBLEM MAY NEVER BE FULLY SOLVED. AS FOR RODENTS....MANY THINGS CAN BE ACCOMPLISHED TO PREVENT THEIR ENTRY INTO THE HOME OR BUSINESS. MANY OF THESE THINGS INVOLVE SEALING HOLES OR GAPS OR ADDING HEAVY SCREENING TO AREAS WHERE THEY MAY ENTER. THIS IS ALL PART OF THE INSPECTION OF A HOME TO PROVIDE THE BEST SOLUTION AND MOST DURABLE FIX TO THE PROBLEM. TREATING A RODENT OR CATCHING ONE IS ONLY A BANDAID APPROACH. AGAIN, ANY PERSON WHO CALLS OUR OFFICE IS TOLD WHAT OUR CHARGES ARE BEFORE GOING. THERE WAS NOTHING HIDDEN. WE HAVE THOUSANDS OF CLIENTS WHO ARE VERY HAPPY WITH OUR SERVICES AND WHO LIKE OUR DETAILED APPROACH TO SOLVING PROBLEMS FOR GOOD. FROM INFORMATION THAT I HAVE ABOUT THIS ACCOUNT, THERE WERE NUMEROUS COMPLICATING FACTORS WHICH PREVENTED A QUICK OR CHEAP FIX TO THE PROBLEM. SHRUBBERY AND UNDERGROUND WIRING PREVENTED THE INSTALLATION OF A WELDED SCREEN BARRIER. SINCERELY, MIKE FALER GENERAL MANAGER CRITTER CONTROL"
MARY E.
May 2008
I thought they over all did a good job. I was pleased with the results, and would use them again. Cost is monthly, to do with the bait stations.
James F.
May 2008
I was very pleased with their work. The workers were friendly and professional and came out when they said they would. You can call them anytime during your contract and they'll come right out to help. We're getting ready to hire them again. I would recommend them to others in need of their services. The approximate cost listed was for a years service contract.
ANDREA D.
Mar 2008
I was very impressed by the professionalism. After his inspection & sealing the two places he found, I had a much higher comfort level that no more rodents would find their way inside.
JOSEPH R.
Mar 2008
I have used them for some time and find them very nice. They are very courteous and decent people. They are a pleasure to do work with and they really know their stuff. We will continue to use them for animal removal. Animal removal is not cheap so that is why there is a B in price, but I feel that I got what I paid for.
DELORES G.
Jan 2008
Very poor business practice as far as I'm concerned. It was a great disappointment considering they won the Angie's List Super Service Award in 2006.
Response from Critter Control of Columbus
"WE APPRECIATE EVERY COMMENT WE RECEIVE FROM ANGIE'S LIST SUBSCRIBERS. WE DO INDEED REQUIRE A CREDIT CARD NUMBER TO SECURE APPOINTMENT TIMES. THIS HAS BEEN DONE TO REDUCE THE AMOUNT OF TIME WE SPEND IN COLLECTIONS AND BEING UNPAID FOR OUR SERVICE. IN ALL SERVICE INDUSTRIES, GETTING PAID FOR SERVICE HAS BECOME A MAJOR ISSUE. WHEN WE COLLECT A CREDIT CARD NUMBER IT IS SIMPLY ON FILE IN OUR SECURE SYSTEM. NO TECHNICIANS OR PERSONELL CAN SEE THE NUMBER OR ACCESS IT. WE VIEW IT VERY MUCH LIKE RESERVING A HOTEL ROOM, RENTAL CAR, OR DOING BUSINESS VIA THE INTERNET. CREDIT CARD TRANSACTIONS HAPPEN EVERY SECOND OF EVERY DAY TO RESERVE SERVICES. ANY METHOD OF PAYMENT IS ACCEPTABLE AND WE ONLY HOLD THE CARD INFORMATION IN THE EVENT THAT SERVICE WE HAVE PROVIDED GOES UNPAID. WHILE WE CERTAINLY UNDERSTAND YOUR CONCERN, OUR POLICY TO ACCEPT CREDIT CARDS WAS INITIATED TO PREVENT "NO PAYS" AND "COLLECTIONS" PROCESSES. THANKS FOR YOUR RESPONSE HOWEVER, WE WILL USE IT TO CONTINUE TO IMPROVE OUR SERVICES. MIKE FALER GENERAL MANAGER CRITTER CONTROL"
LORI C.
Oct 2007
The guys that came out (whose names I can't remember!) were professional and nice, and the second appointment for the actual repair was easily set up and accomplished. Considering the kind of ladder needed, and the work that was performed - AND the warranty on the work - I felt like the price (tho high) was reasonable.
Sue T.
Sep 2007
Great! The company promptly responded to my concern as well as worked around my availability to be home. Since I could not always be there, when Tom checked my property, he would promptly call me from my premises and give me an update with the progress. I was also very grateful I did not have to deal with the mousetraps, nor dispose of any trapped rodents. It was all taken care of by Critter Control.
Karen S.
Aug 2007
The techs were at my house for about an hour and half. Both were very attentive, neat and thoroughly did a super job. They performed a complete inspection and put my mind at ease that no animals were getting into my home. Unfortunately, they discovered damp, wet issues with my attic insulation that are creating the foul musty odor I've been experiencing all summer. I have plans to replace it this fall. I appreciate the fact they wore shoe covers coming in the house, were very careful with their ladder not to hit any furniture, put a tarp down to catch insulation debris as they got into the attic opening and moved furniture out and back for me. Overall, a very good experience. The only drawback is they were not able to give an estimate for the removal of attic insulation. They said they needed to see how much was up there once a roofer removes the overlay. Because I would need to know the costs before work begins to select the best offer, I'll pursue other options.
JANE W.
Aug 2007
They are very responsive and thorough.
SUZETTE D.
Aug 2007
We had never used an animal removal service and found everything from the initial contact with receptionist to Tom to be very friendly and professional.
KAY S.
Jun 2007
They did an excellent job as I haven't seen a mouse or squirrel since them. The price was a bit higher than I wanted, but well worth it for the quality of work and they temporarily repaired the hole in my attic that the squirrels were coming in from. I'd use them again and highly recommend them to others!
KRISTI W.
Jun 2007
We were going to put a screen up to block the squirrels. They were the only company that said that is going to ruin the appearance of your house. They were on time, polite. Their price was comparable if not better for what they did. They left me a note every day on how many squirrels they took out of the trap.
Response from Critter Control of Columbus
"WE CERTAINLY APPRECIATE THE PRAISE WE GET ON ANGIE'S LIST. WE MAKE A STRONG EFFORT TO KEEP CLIENTS INFORMED OF OUR ONGOING WORK. LEAVING A DOOR NOTE EACH DAY ALLOWS ALL OF OUR CUSTOMERS TO BE KEPT UP TO DATE AND PROVE WE WERE THERE AS WE SAID WE WOULD BE. COMMUNICATION IS IMPORTANT DURING THIS TYPE OF WORK. THANKS AGAIN. MIKE FALER GENERAL MGR. CRITTER CONTROL"
BETH W.
Jun 2007
This happened on a weekend, so I called their number and I got a call back advising I wait until Monday, since it was only a bird and was not flying around my house, in order to incur a lower service charge. The service guy came out actually a bit earlier than the scheduled time, but that was good since I came home at lunch to meet him. He removed the bird, which had since died and then checked the roof and chimney to make sure there was no big hole that more could fly in. He could find none, so he ruled it a fluke. I thought the service was very friendly and professional. What others have mentioned about this type of service being more expensive is true, however, I was willing to pay it.
Response from Critter Control of Columbus
"PROVIDING QUICK SERVICE IS IMPORTANT IN OUR LINE OF WORK. HAVING AN ANIMAL IN A HOME IS NOTHING TO WAIT AROUND ABOUT. SOMETIMES WE CAN SAVE OUR CLIENTS MONEY BY TRYING TO RESPOND DURING THE WEEK RATHER THAN ON WEEKENDS. OF COURSE EMERGENCY RESPONSES ARE MANY TIMES NECESSARY. OUR PRICES ARE BASED ON SEVERAL FACTORS. TIME OF DAY OR NIGHT IS PART OF THIS. WE HAVE ALWAYS TRIED TO PROVIDE QUICK, FRIENDLY SERVICE WITH TECHNICIANS WHO ARE KNOWLEDGEABLE AND PROFESSIONAL. HAVING TOP QUALITY TECHNICIANS WHO UNDERSTAND ANIMAL PROBLEMS DOES COST MORE. THE COMFORT OF KNOWING SOMEONE PROFESSIONAL IS COMING TO YOUR HOME IS IMPORTANT AND MOST HOMEOWNERS ARE WILLING TO PAY A BIT HIGHER PRICE FOR THIS...MYSELF INCLUDED. TO PROVIDE PROFESSIONAL TECHNICIANS WHOA RE WELL TRAINED AND FRIENDLY COSTS MORE NO MATTER HOW YOU LOOK AT IT. WE PAY AT OR ABOVE INDUSTRY STANDARDS TO RECRUIT THE BEST PERSONEL POSSIBLE. WE THINK IT IS WORTH IT. THANKS AGAIN FOR YOUR BUSINESS. MIKE FALER GENERAL MGR. CRITTER CONTROL"
JEAN S.
Jun 2007
Very helpful in addressing my problem. They did a thorough inspection of the area to make sure no other animals could get in. He taught me a lot of things I could do myself in the future.
Response from Critter Control of Columbus
"PROVIDING A THOROUGH INSPECTION IS IMPORTANT AS MANY CRITTERS CAN FIND SMALL GAPS AND OPENINGS IN WHICH TO ENTER A HOME. BY PROVIDING TIPS AND TECHNIQUES TO HELP CRITTER PROOF A HOME, WE CAN MINIMIZE FUTURE ANIMAL INVASIONS. THANKS. MIKE FALER GENERAL MANAGER CRITTER CONTROL"
CHARLENE B.
Jun 2007
Charge per critter nice people to work with.
Kathleen D.
Jun 2007
These guys rock. I had three other companies (all HVAC) come out to diagnose my malfunctioning bathroom vent, with no success. All three told me, "Your fan/vent is fine, but if you bought a bigger fan/motor, it would work better." Duh. Of course, none of them actually sell or install fans or motors, so I had to track down an electrician, who told me the same thing. Regardless, once we suspected we had birds, Tom from Critter Control came out the next day and had the problem solved in 45 minutes. Tom was awesome! He was straight forward, honest, funny, willing to climb into our crawl space, to do the job faster & better and the cost was reasonable.
Response from Critter Control of Columbus
"FINDING TECHNICIANS WILLING TO CLIMB INTO DARK AREAS AND PERFORM ANIMAL REMOVAL SERVICE IS A HARD FIND! LUCKILY, TOM IS ONE OF OUR BEST. HE HAS BEEN WITH OUR COMPANY FOR MANY YEARS NOW. OUR GOAL HAS ALWAYS BEEN TO TRY TO FIND FRIENDLY AND PROFESSIONAL TECHNICIANS WHO CAN SOLVE PROBLEMS. WE ARE HAPPY TO KNOW THAT OUR SERVICE MET YOUR EXPECTATIONS. MIKE FALER GENERAL MANAGER CRITTER CONTROL"
Rosie Z.
Jun 2007
For a couple of months my husband and I and our two children had been noticing increasingly disturbing "sounds" in our walls at night. It was loud enough to prevent falling asleep, wake you up, and scare the kids! Our imaginations were running wild. First we called a widely well-known exterminator. I gave our complete information to two different receptionists before finally being told that a local technician would be contacting me. Three days later he left an unprofessional message. Instead of calling back, I contacted Critter Control. The lady that answered the phone was responsive, knowledgeable, and friendly. They set up an appointment immediately that fit my schedule (with a same-day option!). The technician was friendly, easy-going, and professional! The work was completed quickly and the results were immediate. We were given a folder at the completion of the project detailing the work and additional information. We couldn't be more pleased!
Response from Critter Control of Columbus
"WE COULDN'T BE MORE PLEASED THAT WE HAVE CLIENTS WHO VALUE OUR WORK AND DEDICATION. IT HAS BEEN OUR CONCEPT ALL ALONG TO PROVIDE QUICK SERVICE WITH QUALITY. WE HAVE A VERY UNIQUE LINE OF WORK THAT REQUIRES MORE THAN THE AVERAGE SERVICE PROVIDER CAN HANDLE. WE TRY OUR BEST TO FIND GOOD EMPLOYEES WHO CARE ABOUT THEIR WORK.....THIS IS A HARD THING TO FIND IN TODAY'S WORLD. WE DO CHARGE WHAT WE FEEL IS NECESSARY FOR OUR WORK. WE ARE NOT THE CHEAPEST IN TOWN, NOR DO WE WANT TO BE. YOU PAY FOR WHAT YOU GET. BY CHARGING A BIT MORE WE CAN PAY HIGHER WAGES AND ATTRACT BETTER PROFESSIONALS TO BE PART OF OUR TEAM. I AM HAPPY TO SEE THAT THINGS WERE HANDLED AS WE EXPECT. THANK YOU FOR YOUR BUSINESS. MIKE FALER - PRESIDENT/GENERAL MGR."
Michael S.
May 2007
The technician, Drew, set the trap for several days and no squirrels were trapped. He then used other techniques to determine that while the hole had probably been chewed by a squirrel in the past, that I have no squirrel infestation at this time. He offered to fix the hole for an additional price but I decided to fix it myself for it was easy to reach and I am fairly handy. Drew gave me a number of helpful tips on how to prevent a future infestation by squirrels, including pointing out some small holes that had not yet been discovered by them but that would be eventually found if left unfixed. Drew was very courteous, helpful and professional. I think the fact that they found no squirrels when I was sure I had them proves their honesty. They get paid for the initial visit and then for each additional animal trapped, so they would have a motive for claiming to find several squirrels if they were dishonest. I especially appreciated Drew's helping me prevent future problems.
BELA B.
May 2007
The employee (female) who received our call was very friendly and knowledgeable, answering all our questions. An appointment was set up to place traps and inspect the situation. Tyson set the traps and was very kind and patient answering the multitude of questions from my young daughters, who were concerned for the well-being of the raccoons. Tyson was very tactful and explained they were to be relocated to a 'big forest'. The traps successfully captured the three raccoons we knew to be on the property. Tyson checked the traps daily leaving progress reports if we were not there to talk to him. We determined the traps were no longer necessary and called to have the traps removed, which was done the same day. The cost was broken down as follows; $170 to set traps and have daily monitoring for 2 weeks, $75 per animal for disposal. We were lucky enough to have 3 raccoons. Hopefully we will not have to use their services again, but we were extremely pleased by the service provided. Thanks!
Dennis C.
May 2007
Tom was very nice and professional. I would use this company again.
Licensing
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FAQ
Critter Control of Columbus is currently rated 4.7 overall out of 5.
Critter Control of Columbus accepts the following forms of payment: CreditCard
No, Critter Control of Columbus does not offer free project estimates.
No, Critter Control of Columbus does not offer eco-friendly accreditations.
No, Critter Control of Columbus does not offer a senior discount.
Yes, Critter Control of Columbus offers emergency services.
No, Critter Control of Columbus does not offer warranties.