COMO MOWER SERVICE & SALES
About us
Como Mower has been a family-owned business located in Clintonville since 1976. Now employing three generations, Como Mower is one of two Briggs & Stratton Diamond Dealers in Central Ohio and customer satisfaction is our goal. We have seven employees. No subs. We offer flat rates for repairs. Free pick-up and delivery November-February in the following zip codes - 43085, 43214, 43220, 43221, 43224, 43229. Close at 5 pm during fall/winter and 6 pm spring/summer.
Business highlights
Services we offer
Billy Goat, Briggs & Stratton, Dolmar, Echo, General maintenance and repair. Sale of mowers, Little Wonder, Mantis, Redmax, Shindaiwa, Snapper, Tecumseh., Toro, blowers, chain saws and snow throwers. Blade sharpening. Chain saw sharpening. Dealer for Lawn-Boy, trimmers, vacuums
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 3% | ||
| 2% | ||
| 0% | ||
| 1% |
About six weeks later I called to complain that they hadn't called me to schedule a pick up, a third person who answered the phone apologized, and I scheduled a pick up. They picked up the gear within the two hour time period they committed to, and when the work was done they dropped off the gear. They took charge of the loading and unloading of their truck, so I didn't have to lift anything.
The winter has been so mild that I haven't started up the snow blower yet, and the same is true for the lawn mower. So I can't comment on the quality of the work yet, but I'm optimistic.
They do what they say they will do, but they do it their way, and on their schedule.
We brought the snowblower in (it is an older Toro model that had been my mother's, and it works - its just older) and the man behind the desk acted as if we had brought in something distasteful into the store. He made us feel like we were wasting his time. He made up excuses as to how long it would take, and how didn't know if it would get cold enough to address the choke settings, but admitted that they had a number of them in the backroom awaiting a colder morning to make the adjustment. Our overall feeling was that he didn't want to take it on (even though he admitted that he wasn't the one doing the repairs), but he wrote up the order and said they would call.
When they did call the man on the phone said that it was running fine but that the repairs for a cracked paddle and a replacement for a missing guard piece, on the bottom would bring the repair to $110. I told him it was still cheaper than a new one, to go ahead with it. "Are you sure?" Yes, quite. "You want to spend the money on this." YES!
When we went to pick it up they were happy to take our money, but again, they treated us like they were be glad to be rid of us.
If they didn't want to service it, they should have said so. We didn't make any unreasonable demands other than we'd like it back by December 1st (six weeks in the future) and I thought that was pretty easy going.
I used to swear by them, but after this I can't say that I look forward to do business with them, but consider them more of a necessary evil of sorts, and I don't take pleasure in saying that.
"I am very sorry that you had a bad experience with our company and it greatly puzzles me how this could have happened. Toro makes a great product that is designed to last a very long time. We carry all parts for these older machines and over the course of the winter months we may service as many as 100 of the model you own. We, normally, would only discourage a customer from servicing these units if the cost of the repairs is close to the price of a new unit. When servicing the early production snow throwers we do wait for lower temps so we can adjust the carbs for cold operation. The new units have non-adjustable carbs, eliminating the need to wait for cooler temps. What I need to stress most of all is this... We have a strong store policy, "The customer is king." Word of mouth has been our key asset for over 35 years of business. An upset customer shows me that we still have a great deal of room for improvement. We hope you give us another chance to provide quality customer service."
Good people, do good job on mowers and yard equipment
Reasonably prices.
"I am sorry that you were dissatisfied with the free pick-up and delivery service. Como offers this service to six zip code areas in Central Ohio. It relieves our customers of the headache of loading and unloading their mowers and the long wait in the peak spring season. The service keeps our shop busy in the winter months. We service 2000+ mowers each winter with this offer. I guess what I’m trying to get at is the fact that the P&D is not an easy task. The time we spend making calls to schedule is incalculable (4000+ - and that is if you can get it arranged with one call for pick-up and one call for delivery). We always tell customers that we will call them a day in advance to schedule. We in no way expect our customers to sit around and wait for our calls. We call until we reach you to make arrangements. Because of the high cost of fuel, we wait until we have a full load within an area. Add snow to the mix and that is another cause for delay. When your mower came in we removed the battery for charging. The mechanic noted it on the service order but the driver overlooked it when he returned your equipment. Had your battery been lost, we would have replaced it. You notified us, we located it in the charging cabinet and returned it to you. We really try our best to offer you quality service at a reasonable price. We would like to perform our service perfectly at all times but we are human and sometimes a mistake is made."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
Located in Columbus, OH
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