Berger, Allied's largest agent, is a full-service moving company that specializes in the transportation and storage of household goods, office and industrial equipment, special products and product distribution. We are movers who provide local, long distance and international moving services for residential customers, businesses and government agencies. Berger is a moving company with 100 years experience. Check out the Berger timeline. We operate 18 full-service locations nationwide and have access to one of the largest moving networks in the world. We are also an active, accredited member of the Better Business Bureau (BBB).
Local, corporate relocations, distribution/logistics solutions., high-value, home relocation services, long distance and international moving, office & industrial relocation services, sensitive product transportation services, specialized transportation, tradeshow & exhibit transportation services, warehousing & asset management solutions
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We contacted Berger/Allied. An appointment was set up within the next three days. Sales representative arrived (on time) began taking an inventory of goods. An estimate was sent the next day....and selected Berger Allied as carrier.
The day of packing three people arrived, looked around and quoted "this is more than a day of packing." They began to pack and realized that they would not have enough time to pack all the goods.They made a phone call (assuming to Service Representative) and told us that 'they could not finish that day, so one person will be sent back the next day to finish packing.' With our urging they sent two people back the next day which was the day of the move. They were finished about 2:00 pm in the afternoon same day. Therefore, they were moving and packing at the same time which caused choas....and trying to watch what was going on with packers and movers is not the way it was suppose to go.
Now, later when checking the cabinets (which the packers were supposed to do) we discovered that the packers had not packed a complete section of dishes from the kitchen cabinets and the Van is gone, the office is closed, it's Saturday and the office will not open again until Monday morning. So,we had to buy boxes to pack the remaining dishes wait until Monday to contact them, then they could not pick up the boxes because the Van was gone. Therefore, another truck had to pick up the boxes and take to the orginal drivers.
The truck driver and his crew were very professional and helpful. The storage was delivered first and because the boxes were either unmarked or marked wrong many of the item were delivered to storage and the apartment with the wrong content. Many boxes were delivered to the apartment erroneously, so my wife and I spent two weeks trying to deceifer and repack boxes for storage. I repacked, went up and down the stairs, and took boxes to storeage for what I thought I had paid for in the beginning.
Several items were broken because they were not packed correctly, one was a favorite piece that my wife actually cried about.. One of my flat screen TVs (which they said was packed in a special box) was opened and the TV had slid down in the box. The T.V works, but the picture is not as clear as it use to be. Now, because our more expensive items went into storage we are now worried about the condition of these items and they are saying that their resposibility is over. We could not open all these boxes at the time of delivery to make sure everyting was okay. This was terrible from start to finish.
Even though we read the package, things did not go as stated in the information. I feel that we did not get a fair deal on the move and alot of things could have been avoided.
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