Apex Plumbing, Heating and Air Pros

Cleared one outdoor drain line but broke another one trying to force it cleared then offered to sell me a replacement of all drains like I was getting a deal. He broke a pipe on purpose to try and get me to replace them. This company is horrible and this guy was incredibly rude.

Excellent job with the repair. We had an extra cost involved but I was informed prior to the start of the job that this may be the case as the job was to repair a crack in the old cast iron pipe. The extra cost was absolutely necessary and with an older home, I was expecting the worst-case scenario! Turns out the extra cost was VERY affordable! The gentleman explained in detail what was going to be done and how much the cost would be. I sincerely appreciate their honesty1

Felt like I overpaid for service. Invoice not detailed, just a bunch of whole numbers. I would have like to see the number of feet of pipe required and a price per foot quoted. This was not done, but I was desperate to have work completed before it turned cold. In addition, plumber had to come back twice due to leaks detected by city inspectors and gas providers.

Plumber was very helpful and knowledgeable. Was quick and we have not had issues since.

Due to work performed by a previous contractor, our main sewer line cracked. It was the week of Thanksgiving, and I was hosting, and we had to turn off the water. They promised me they would get our problem fixed before family arrived from out of town. There were unexpected complications the day they worked on it and they called in the other crews to come and help as they finished their respective jobs. They got the job done and we had plumbing and water for our holiday weekend. They worked hard and kept their promise, and stayed late to make sure we were taken care of. They provided excellent service and care!!!

We did not use apex plumbing for this service. They may have been subcontracted but we did not directly work with them.

It went well, the best thing about getting my water heater was the people who installed it.

They showed up hours late, and were sent away- they did no work for us.

I did not hire them. Their cost was way too high.

Initial install completely botched Had to come out and do it again I had to keep calling to get things scheduled and done nothing proactive on their end. Didn’t take a penny off the over 4K of work even with all their screw ups. Will never use them again.

Replaced part that wasn’t needed and didn’t look over and find the problem

I had a drain from my gutter downspout stopped up which was causing water to backup into my sunroom. They came quickly and told me what they would do which was to cleanout all the drain from the gutters of which I had five. I had already discontected two downspouts at my sunroom to expose the opening from the drain. They hooked up their pressure hose to the first drain and that cured my problem. They were here and gone in 20 minutes. They collected payment of $400. When I asked why it was so high they said they charge and flat rate for jobs however I thought that would be for all five downspouts. They emailed me the bill and on that were some items that I had done myself such a disconnecting and reconnecting the downspouts. They were there quick and did a good job but anyone using them should get a proposal saying exactly what they are charging for and make sure they do everything on that proposal.

They were very efficient. The job was completed quickly with care taken to only cut drywall where it was absolutely necessary. They stuck right to the quote as well. Very pleased.

The job went well! I really liked the plumber who came to perform the job.

never hired Apex hired another company

He did a great job, very professional.

What I liked most about Apex is that they were very easy to contact and were responsive about updates as to when the plumber would arrive. I believe I called them on a Saturday or Sunday and immediately got an appointment set up. I had a water line that was leaking and Dale came out to fix it. He was very friendly and finished the job quickly. My only complaint is that it was almost $200 just to replace a plastic tube, and, Dale ended up leaving the discarded plastic tube on the floor of my basement. I had no issues with Apex at all, though I might search for a different plumber next time just because of the price.

The work was great. But they are terribly overpriced. I paid $179 for them to put a new toilet seat on my toilet. My total bill for a broken flange was over $1600. If you don’t mind paying an exorbitant rate, then these people are for you because they do very good work.

They never showed up and never called to say they weren’t coming. Horrible company with horrible customer service

They came out immediately. Claimed they could not get the part need for several weeks. I was able to purchase the part from the City with one phone call and have install by another plummer within days for less than half the cost quoted

Initially, the instal went as planned. However, upon leaving the installer told me the tub faucet might move a little. If it did, I was told “just push it back” into position. However, the next morning there was a rather large water spot (2 feet in diameter) on the kitchen ceiling. In total three trips to my home were needed to correct all issues but one. The face bowl lever is buried behind the spout and very difficult to reach/use. At that moment, I decided not to seek another attempted repair.

Tech came to my house and promptly told me that they couldn't fit a water tank in my utility closet, that was currently housing a water tank. The tech then said a drip pan would not fit, and quoted a very high price. I had another plumber install a tank and drip pan a week later for almost half of the Apex quoted price

Very thorough and knowledgeable. Did great work. Would definitely hire again!

There was a very slight leak in the gas line running to the furnace at the shut off valve. Apex was able to schedule a visit in a reasonable timeframe. They were very professional, explained the work and expense, and worked quickly, resolving the issue.

I was not inclined to leave a review, as we had a pretty negative experience. I am writing this because the company used Angi's platform to request a review. We had a leaky shower valve component that needed to be replaced. The particular part needed was not available (due to issues with the manufacturer), but that was not explained up front by the technician. Instead, the part was replaced with a component that did not fit properly, causing the shower valve to not fit properly in the shower. When we contacted Apex to rectify this, we received a call from the technician, and the interaction was very unpleasant. Fortunately, the manager and customer service employees worked with us, and we received a refund for the original job. Unfortunately, by that point we were already certain we needed to have another plumbing company replace the entire valve, a more expensive job but the job that should have been recommended by Apex's technician. As such we can't recommend Apex to others.