Apex Plumbing, Heating and Air Pros

We did not use apex plumbing for this service. They may have been subcontracted but we did not directly work with them.

I was not inclined to leave a review, as we had a pretty negative experience. I am writing this because the company used Angi's platform to request a review. We had a leaky shower valve component that needed to be replaced. The particular part needed was not available (due to issues with the manufacturer), but that was not explained up front by the technician. Instead, the part was replaced with a component that did not fit properly, causing the shower valve to not fit properly in the shower. When we contacted Apex to rectify this, we received a call from the technician, and the interaction was very unpleasant. Fortunately, the manager and customer service employees worked with us, and we received a refund for the original job. Unfortunately, by that point we were already certain we needed to have another plumbing company replace the entire valve, a more expensive job but the job that should have been recommended by Apex's technician. As such we can't recommend Apex to others.

never hired Apex hired another company

Initially, the instal went as planned. However, upon leaving the installer told me the tub faucet might move a little. If it did, I was told “just push it back” into position. However, the next morning there was a rather large water spot (2 feet in diameter) on the kitchen ceiling. In total three trips to my home were needed to correct all issues but one. The face bowl lever is buried behind the spout and very difficult to reach/use. At that moment, I decided not to seek another attempted repair.

It went well, the best thing about getting my water heater was the people who installed it.

Tech came to my house and promptly told me that they couldn't fit a water tank in my utility closet, that was currently housing a water tank. The tech then said a drip pan would not fit, and quoted a very high price. I had another plumber install a tank and drip pan a week later for almost half of the Apex quoted price

It was Great! The technician throughly explained what was wrong and what needed repaired/replaced, after that I was given an estimate and the technician gave me ample time to make my decision. I ok’d the work and he began. Took about 1 1/2 hours and the tech cleaned up my bathroom after he was done. I’m so glad I called Apex Plumbing. They will be my go to Plumbers for all my plumbing needs. Highly recommend.

Initial install completely botched Had to come out and do it again I had to keep calling to get things scheduled and done nothing proactive on their end. Didn’t take a penny off the over 4K of work even with all their screw ups. Will never use them again.

very smooth Mytechnician was professional and answererd all my questions I asked Was on time and very efficienet. Would not hesitate to use this company agaain It all starts with the people youhire and traiv

The team arrived on time and was expert, professional, and personable. The water heater works as expected. They completed the work quickly and left the work site as clean as they found it. They were careful not to damage walls or door frames when removing and bringing in the water heaters. Recommended.

I have no idea who these plumbers are.

I did not hire them. Their cost was way too high.

What I liked most about Apex is that they were very easy to contact and were responsive about updates as to when the plumber would arrive. I believe I called them on a Saturday or Sunday and immediately got an appointment set up. I had a water line that was leaking and Dale came out to fix it. He was very friendly and finished the job quickly. My only complaint is that it was almost $200 just to replace a plastic tube, and, Dale ended up leaving the discarded plastic tube on the floor of my basement. I had no issues with Apex at all, though I might search for a different plumber next time just because of the price.

They came out immediately. Claimed they could not get the part need for several weeks. I was able to purchase the part from the City with one phone call and have install by another plummer within days for less than half the cost quoted

Replace two sink plungers in my bathroom. I should have gotten a second opinion. Instead of repairing, I replaced with a pop up plungers. I got one price… no break down on parts and labor. Would not give me a break down. I felt the price was very high. I should have gotten a second opinion. Would not recommend, even though the repairman were polite and professional. The cost was $600.

Felt like I overpaid for service. Invoice not detailed, just a bunch of whole numbers. I would have like to see the number of feet of pipe required and a price per foot quoted. This was not done, but I was desperate to have work completed before it turned cold. In addition, plumber had to come back twice due to leaks detected by city inspectors and gas providers.

It went well! He wouldn’t give up until the problem was solved.

The work was great. But they are terribly overpriced. I paid $179 for them to put a new toilet seat on my toilet. My total bill for a broken flange was over $1600. If you don’t mind paying an exorbitant rate, then these people are for you because they do very good work.

There was a very slight leak in the gas line running to the furnace at the shut off valve. Apex was able to schedule a visit in a reasonable timeframe. They were very professional, explained the work and expense, and worked quickly, resolving the issue.

It went well, they were upfront with the cost. And installed my toilet well. I will hire again

Was quoted 12000.00 or so to repair all sewer pipes under crawl space.When I thought work was completed, the repairman came into home holding copper pipes.said they found 4 more leaks and charged me another 4000.00 or so.Also entrance to crawl space not completely covered when work was completed.This will allow animals ,my cat entrance to the crawl space.I had given a good review for this company,but on further review and time to rethink the process I would not hire again.I realize this was a tough job & they spent 4 days here but not happy with the additional $4000 charge,nor the entrance to crawl space not repaired properly .

They never showed up and never called to say they weren’t coming. Horrible company with horrible customer service

Excellent job with the repair. We had an extra cost involved but I was informed prior to the start of the job that this may be the case as the job was to repair a crack in the old cast iron pipe. The extra cost was absolutely necessary and with an older home, I was expecting the worst-case scenario! Turns out the extra cost was VERY affordable! The gentleman explained in detail what was going to be done and how much the cost would be. I sincerely appreciate their honesty1

Apex did a great job and was very nice and professional. I appreciate the owner making sure he set me an appointment up after him hearing about my plumbing issues on social media. They took care and made sure they provided quality service.

Apex was all talk and did a subpar job when it came to execution. They try to sell you on lower prices but it’s because they cut corners. I wouldn’t recommend.