AMERICAN IMAGE GLASS

I had an open house over the weekend and needed this project done but wasn't available till 3 p.m. on Friday to start. They were less expensive than the competition and able to do it while I waited instead of needing a week. The woman at the front desk was very helpful in going over all the options and helping to decide the best choice. She listened to what I needed and didn't just push the most expensive option. Friendly, competent, quick and priced right.

ALL THE PEOPLE AT AMERICAN WERE POLITE AND WELL MEANING. THE SALES STAFF AT THE SHOWROOM WAS NOT WELL INFORMED ABOUT THE PRODUCTS THEY WERE SELLING. THE INSTALLATION CREW CALLED FOR APPOINTMENT TIMES AND THEY WERE PROMPT. THE PROBLEMS I EXPERIENCED WITH AMERICAN WAS THE INSTALLERS LACKED EXPERTISE IN THEIR JOB. AFTER FOUR TRIES, I FINALLY GOT MY ENCLOSURE INSTALLED AND UNFORTUNATELY SETTLED FOR A MODEL THAT WAS EASIER FOR THE INSTALLERS TO INSTALL INSTEAD OF THE MODEL I ORIGINALLY SELECTED. THE WHOLE EXPERIENCE WAS TIRING AND TENSE SINCE THE INSTALLATION CREW AT TWO OUT OF THE FIRST THREE INSTALLATIONS WAS WILLING TO CALL IT A JOB WELL DONE WHEN IN FACT IT WASN'T!!I FIND IT SAD THAT CRAFTSMANSHIP AND PRIDE IN ONES WORK DID NOT APPLY TO AMERICAN'S INSTALLERS. AMERICAN IMAGE DID SAY THEY WOULD KEEP TRYING UNTIL I WAS SATISFIED; THEY KEPT THEIR PROMISE, KIND-OF! THEY WORE ME OUT TRYING.

I WAS VERY IMPRESSED WITH ROGER, WHO CAME TO INSTALL THE GLASS. HE WAS VERY COURTEOUS AND CLEANED UP ALL OF THE WORK AREAS AS HE REPLACED THE GLASS. HE EVEN POINTED OUT SOME OTHER CONCERNS ON ONE OF THE WINDOWS TO MAKE SURE THAT WE WERE PLEASED WITH AMERICAN IMAGE'S WORK.

ESTIMATOR CAME OUT, WAS VERY HONEST AND STRAIGHTFORWARD ABOUT THE WORK THAT NEEDED TO BE DONE, WHAT TO EXPECT, ETC. RECOMMENDED REPLACEMENT OF THE ENTIRE WINDOW INSTEAD OF GLASS FOR TWO WINDOWS (THEY DO NOT DO WINDOW REPLACEMENT.)INSTALLERS WERE POLITE AND PUNCTUAL, DID A NICE JOB, FIXED A MISTAKE THEY MADE IMMEDIATELY.

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THEYRE PROMPT, CLEAN, AND INEXPENSIVE.

ESTIMATOR DID A PROFESSIONAL JOB IN MEASURING AND GETTING THE CORRECT DOOR - KNEW HIS PRODUCT. INSTALLERS DID A PROFESSIONAL JOB - EFFICIENT, COURTEOUS, KNEW WHAT THEY WERE DOING, HAD ALL THEIR TOOLS AND PUT SHOE COVERS SO AS NOT TO DIRTY OUR CARPETS.

DIFFICULT TO PIN DOWN TIMES. OFFICE STAFF WAS NOT REALLY HELPFUL WITH THE SCHEDULING.

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IT TOOK THEM A LONG TIME TO GET OUT AND THE WORKERS WERE VERY RUDE. WE HAD TO USE THIS COMPANY BECAUSE OF OUR INSURANCE. WE

PEOPLE KEPT THINGS CLEAN & IT WAS A SATISFACTORY JOB. SHATTERED WINDOW THAT HAD BITS OF GLASS EVERYWHERE- CLEANED SO WELL!

VERY CLEAN POLITE