ABC Home Services
About us
Our family-owned business is three generations old. We started in 1952 meeting the needs of homeowners that just weren’t being met. As times and demands have changed, so has our company. If the customer isn’t happy then we aren’t doing our job. No one understands that better than we do. We took the concept of warranties and turned it upside down. Cost is determined by the job. Additional contact names - Nancy Gross & Steven Morbitzer. Additional DBAs - ABC Home Services & ABC Home Services Inc & ABC Gas Repair. Additional email - [email protected] & [email protected].
Business highlights
Services we offer
Commercial & residential gas & water piping installation, heating & air conditioning., repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 3% |
"Thank you for the positive review! We take pride in carefully choosing contractors for our policy holders. Your information will be passed along to Starner's Heating & Cooling as well. We are pleased to see that you have received value from our product!"
"Thanks for taking the time to post a review! We appreciate the positive feedback and are glad to see you received great value from your ABC Home-SAFE Warranty. Please let us know if we can be of further assistance."
"We are glad to hear you were pleased with our service! Thank you for the positive rating and please let us know if we can be of service to you in the future."
My other problem was pretty annoying, but not life-and-death urgent. My garage door had started opening on its own at really inconvenient times. It opened twice overnight while I slept, and again on one occasion while I was at work. Not good. I spent some time diagnosing the problem, including disconnecting the wires for the wall-mounted switch, and determined that I probably needed a replacement logic board for the opener. These are available online for around $70, but I also found I could get an entire replacement unit for $150, which seemed safer since I'd be guaranteed to have everythink I'd need to make it right for a pretty small additional price. Before ordering the opener, though, I decided to call ABC, since the garage door opener is supposed to be covered by their warranty.
The call with ABC went reasonably well. They said they'd have an electrician and a garage door technician get in touch with me. I tried to explain what was going on with the garage door opener, because I thought we'd be able to save some time by skipping the on-site visit, but they said they needed to send a technician out anyway so he could assess the situation.
I promptly received calls from an electrician, who scheduled a visit for the morning of January 22, and a garage door company, who scheduled a visit for the afternoon of January 21. I was off of work on January 21, which worked out well, but I had to arrange time off for January 22. When scheduling the garage door visit, I again explained what was going on, because I didn't believe a technician was going to be able to accomplish any testing that I hadn't already done. The scheduler said she'd have the technician call before he came over so I could walk him through what I'd done.
On the afternoon of January 21, the garage door technician showed up at my house -- no phone call ahead of time. I explained what was going on, and the technician agreed that based on what I was experiencing and what I'd already tested, there wasn't really any additional testing he could do. He said he could replace the logic board at a cost of $180 or replace the entire unit at a cost of $350 or so -- both prices in excess of double retail cost. This seemed like a waste to me, so I said I'd be just as happy to have ABC cover the cost of the replacement unit, and I'd take care of putting it in -- this seemed like a win for everyone. The garage door tech had to make some phone calls to get this approved, and in the course of these calls, I ended up speaking with someone from ABC. They said they'd be able to authorize $180 for the new board, less $80 to send the technician out to my house. I thought this wasn't really very fair to me, since I asked them to have the tech call ahead of time, and he didn't, but in the interest of moving things along, I agreed to those terms.
Up next was the electrician on the morning on January 22. Again, I walked him through my problem, explaining that I had two outlets in my basement, one of which was working, and the second which wasn't. I walked him through outlets I beleived were connected to one another, and we tripped some circuits and did some tests, but didn't immediately see the cause of the problem. As we widened the scope of our search, we eventually found a GFCI-protected outlet on another floor of the house that was connected to one and only one outlet in the basement, and this turned out to be the problem. This was forty-five minutes into diagnosis by a professional electrician, mind you.
Fast-forward to January 30. ABC sent me an invoice for the electrician's visit in the amount of $80, which I paid by check. As of February 20, I hadn't yet received the payment ABC promised to send me for the garage door opener, and I recorded a and quot;Cand quot; review taking all of this into account.
On February 22, I received a call from Tim Morbitzer from ABC. Tim took the time to walk through my experience and made sure he understood what had happened with both service calls. During the course of the conversation, I learned the reason I hadn't received payment from ABC -- when I spoke with the ABC representative on 1/21, I was told I'd be reimbursed, but I didn't know ABC was waiting for me to submit a receipt. Tim was very gracious in working to make things right in this case, and I really appreciate the time he took to review what had happened.
"Due to the amount of information included in Member's message, I opted to contact him by phone to discuss the issues at this address. Member was generous enough to take the time to provide some additional details we need to avoid having the situations he described happen again. We offered to reimburse him for the full amount of his garage door repair and the amount he paid for the electrician's call. We will also offer to discount the homeowner's renewal price by $100 should he choose to continue his coverage with us. Member accepted the agreement with our sincere apologies for his inconvenience. I am confirming all of the agreement by email and he will receive his payment promptly."
"We are sorry to hear that you had a negative experience with our company. Our employees pride themselves on providing excellent customer service and part of that experience involves helping customers determine if a repair is going to be covered under their plan. We have found that our policy holders appreciate the extra effort we make in helping them avoid scheduling unneeded service calls. Every effort is made to help homeowners understand their coverage and, if a repair does not qualify for coverage, we refer each to an appropriate contractor who can help. Home warranty products as an industry only cover failures due to normal wear and tear. http://www.homeservicecontract.org/resource-center/faqs/ While we are not a member of the National Home Service Contract Association, we abide by their standards. We would like to make every effort to help you understand the coverage you received. If you would like to contact us we can more fully discuss your situation and, if we determine that you do indeed have a covered repair then we will expedite service. However, if you feel that you did not receive the product that you were promised, we would be happy to send you a full refund. Thank you in advance for your patience and understanding."
They are also very prompt in answering calls. They will quickly tell you if it is NOT covered. They wont bother asking for your account number, name or address. It wont matter anyway, it is NOT COVERED.
Am I going to renew, even with a $200 no-claim discount? Probably not at this point. Maybe if an entire appliance breaks and gets replaced, I will say it is worth. But for common, frequently and much needed services, you do not need this.
One piece of advice, READ the TERMS and CONDITIONS (and fine prints, available from their website) and see if it worth.
"We appreciate your taking the time to give us your opinion. I apologize that you are dissatisfied with the responses you've received from our company. While we are not a member, our company adheres to the standards of the National Home Service Contract Association www.homeservicecontract.org. As is the national standard, our Home-SAFE Warranty covers failure due to normal wear & tear of covered items. Unfortunately, in fairness to all of our customers, we can not cover items that are "damaged", insurable repairs (e.g.. water damage), or not included in our Terms & Conditions. We make every effort to help homeowners better understand the purpose of a home warranty. You may find more information from this consumer-advocate website www.homewarrantywiz.com. Our employees make every effort to explain why an issue may not be covered and we go out of our way to recommend a pre-screened contractor who can promptly help with your issues. If you'd like, we would be more than happy to schedule a one-on-one review of your Terms & Conditions (which, as you state, are available online or, if requested, by mail) with you so you can know which repairs will be covered. We make continual improvements to help homeowners understand their coverage and to be as helpful as possible in solving every problem, even if it isn't covered. We are proud to report that we have covered $2.7 million in repairs during the last 12 months in Central Ohio alone. Because you felt you were getting a different type of product, what we can do for you is give you a full refund of the price paid for the policy. Please let us know as soon as possible what you would like to do and we will process your request promptly. Again, we apologize for any inconvenience. We constantly strive to continue being the best home warranty available."
"Member, Thank you for taking the time to express your concern with us. It is through open communication with our customers that we are able to continue improving our Home Warranty products. We're sorry that your recent experience with us didn't meet your expectations. Part of what makes us unique is we do not charge a service fee for covered repairs like other home warranty companies. If we are called to the property unnecessarily then we may charge a reasonable dispatch fee for sending out a service company. This information is presented whenever a homeowner makes a claim, it's stated in all of our promotional materials, and it is detailed in the Terms & Conditions of our Home Warranty Agreement. We have saved customers hundreds of thousands of dollars in service fees that they would have paid with any other home warranty. I have searched our records and it does not appear that you have been charged any fees for unnecessary visits. On the contrary, our records indicate that we replaced the sump pump at your property in July at absolutely no expense to anyone. Please feel free to contact us if you feel our records are inaccurate so that we can make corrections. As with any warranty product, we cover all repairs that are listed as covered in our Terms & Conditions. We are sorry if you have had potential claims denied but we work to explain what may or may not be covered with every claim and suggest a potential contractor for anything that is not covered. Again, thank you for your comments. Our goal is to maintain our A rating on Angie's List. Please feel free to contact me directly at any time so that we may resolve your concerns completely. Sincerely, Tim Morbitzer President ABC Home Services"
"Member, Thank you for taking the time to comment. We strive to be the best in the industry and input like yours helps us achieve that goal. We're glad that you were overall pleased with our product. We will be reviewing your service calls to see how we could have been more responsive and informative. In addition, we will review our advertising practices to ensure that we are not misrepresenting our coverage. If you'd be willing to contact me directly I'd be interested in getting specifics on how we could have met or exceeded your expectations. We are proud of our strong reputation and would love to have your A rating in every category! Regards, Tim Morbitzer President ABC Home Services"
The service technicians they contracted arrived as per the schedule, and were polite and informative. This was a critical point for me, as I have had bad experiences in the past when third parties are contracted to carry out work, and do not live up to the standards set by the contracting entity. In this case, I could not be happier with the performance of the Quality Air technician (Jeff). This speaks well of both companies, as it was obvious that they are concerned with quality of the service throughout the process, and worked together to achieve it.
Because it doesn't really fit into one of the categories, I have to mark my concern under professionalism. The contractor was not good with communicating how long the repair would take (even after I expressed that I had stayed home from work that morning and needed to go in). They did not clean up their mess. There are several places on my basement floor with drips of the silvery-compound they use to attach the pipes to the water heater. The wet furry gunk from under my old tank was just pushed to the side in a puddle, which makes me concerned that there's still gunk under the new tank (which now reaches to the floor).
However, overall I was very happy with the promptness and ease to replace our water tank under the home warranty.
The company was great to work with, seemed to have good contractors, made our lives easier as well as the sale of the house. I never knew a waranty company could actually do that. I only wish more realtors would utilize this company- same price, much better service. (I know this, as we have had terrible experience with a national chain warranty on the house we bought)
If your realtor puts in their and quot;defaultand quot; warranty company, ask them to switch it to ABC.
"Thank you for taking the time to post your comments. We appreciate your giving us high ratings for responsiveness, punctuality and professionalism. We apologize that you were not happy with your price. It is our company's policy to give you a free, no obligation bid before we do any work and based on your comments, it looks as if we did just that. I'm afraid that I don't understand many of your comments. If I understand correctly, you had a bid from another company that was 45% less than our company's price but you went with our company anyway? As for our price, it is based on our estimate to locate AND repair all leaks based on the fact that Columbia Gas had done a test to determine that you had leakage in your piping. We do not duplicate Columbia's test and guarantee our work for six months. Again, thank you for your comments and we are sorry that you did not feel that you got the best value available."
Licensing
State Contractor License Requirements
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FAQ
Contact Information
707 S Front St, Columbus, OH 43206
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