Sears Garage Doors

This is an update to my review of 2/17/17. Greg recently learned that I was not pleased at the way my situation was handled. It's 2 years after the fact, yet he just refunded me $150 to make this right. I have to give him credit for going that far to please me!

Excellent.

Very well, he was very polite worker, on time and completed service quickly. Suggested new springs at some point but was not trying to push to have it done immediately.

Door closed. Problem solved.

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Excellent - Rick came out within a couple of hours of calling on a Saturday afternoon He helped get our garage door closed and was very friendly and helpful So happy to have called these folks and they helped us out when we needed it

And I did extra work by changing my spring above my small garage door for 175 on top of that. By Sears that nation it was OK

Technician replaced the control board and certified wiring.

I called vendor 3 times and never returned my call, finally angie list said they would reach out to them and they still never called back

Nice workmanship

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Scheduling through Mike was easy, and Roberto was very nice - he seemed competent. He said that the spring was broken (which I could believe from the research I had done), and that it would be an extra $350 to replace. I told him that seemed high, and we settled on $300, which I still thought was plenty. Working 6 days per week doesn't allow me a lot of time to take care of these things, so I decided to trust Sears to give me at least a somewhat fair price - I agreed rather than send him away. Afterwards I called the company which had originally installed the door, giving them the measurements and model number - they quoted me $150 to replace the spring with one just like the one I had (not a cheaper one, as Sears installed). Needless to say, I will never trust Sears again. The only way they can make this right with me is to refund $150.

Very well.

The service went great! Pleasant technician. No problems at all. Excellent service! Thank you.

they send a technician to do the job and charged us $75 additional but the garage door doesn't open again about one month after his work

They provided a good service

It was a good experience. They were good.

bad did not do anything

Okay - we had to have them back, but all was resolved.

The work performed was good. This was a simple job so nothing extraordinary needed to be done, but the worker knew what he was doing and completed the job quickly and accurately. The only negative about this experience was the scheduling process - I was not contacted by the provider after purchasing the deal through Angie's List, but instead I called and had to schedule a few weeks later; a minor inconvenience.

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Roberto Torres the technician was excellent. He gave a call to let us know when he was coming and arrived on time. He checked our unit out completely and replaced the broken straps. He is thorough and explains everything. We would use Sears and especially this technician again.

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