Ohio Home Pros

This job was trouble from day one. It was done about a year ago, and I don't know where to begin. I'll just name a few of the things that happened. Our old shower was removed, but not before creating several holes in the sheetrock on the adjoining walls and even in the bottom of the closet in the room next door. They were repaired, except the one in the closet. The wrong tile color was brought, but turned out okay because we liked the contrast. We were supposed to have a built-In shelf, but that was forgotten, and wound up with two soap shelves, placed higher than I would have liked. When the wall tiles were put on, they were all out of align and needed to be taken out and put back in again. We removed the cabinets and countertop and were going to put them back in place after the floor was completed, but they insisted on putting it back in place and to put the $800 countertop with sinks in place so they could finish the accent tile. The cabinets were not level, and the center drawer was installed upside down. The countertop was scratched, which they denied doing. I think the job took over a week to do, after we were told it would probably be only 3-4 days. The worker was very sloppy with glue, grout and tile cutting in the garage, and left debris. I'm sure I am missing something, but it was a while ago. I was out of state due to my sister's passing and was not around to stay on top of it as much as I would have liked. By the time some of these items were discovered, I was mourning her passing and just wanted them out of my house and my bathroom useable again. My husband made them aware of most items, and some were taken care of, and I think that's why it took so long. No, I would not hire them again or recommend them to a friend. BOB - Beware of Bargains.

Horribly. He came through my ceiling doing electrical work, there's now a risk for fire. He damaged our bathroom. We have to have our bedroom repainted because he damaged the drywall, even though no work was suppose to be done in the bedroom. He broke out counter top out of sheer inexperience and had to replace that. This guy doesn't care. Look at his other reviews and look him up online. We have are contemplating filing suit.

Everything went well. We chose several upgrade options but they were well worth it. There was a problem with the shower base but this was taken care of without any issues. The new shower looked great and we are very happy.

Initially, they responded promptly. We agreed upon November 20th but they never confirmed a time for the appointment. I reached out yesterday the 19th and left a voicemail this morning to confirm and I have not heard from them. They never responded through the message center and did not return my calls.

We purchased a tile backsplash from this provider through the Big Deal. We got what seemed to be an automated email immediately telling us that we would get a call the following business day. That day came and went, as did a week, and we received no call. We called them several times, left messages with our contact numbers, and we never received a call back. I just got off the phone with Angie?s List to request a refund for this purchase. Even if we could get in contact with this company, I would not use the company at this point. I have no confidence in their ability to follow through on anything.

Appointment scheduled with Ohio Home Pro (Garfield Hts) several weeks in advance and I did what they asked - purchased the tiles in advance and had them ready for installation. Was told it would take 2 days, so I took 2 days of vacation time from work. Ohio Home Pros (Eric) never showed up and never called to explain why. I left several messages over the next few days and received no response, apologies, or explanations. I am shocked at the level of unprofessionalism and unreliability of this company. THINK TWICE BEFORE USING OHIO HOME PRO. You may be sorry! Very unethical company!

I bought an Angie's List deal with them. They initially attempted to schedule a service. However, the person mentioned he has sold (too) many of these and after that stopped communicating to finalize the appointment. We thought we had an appointment but he never showed up, at which point we cancelled the deal and received the refund from Angie's list.

Apparently, my business was not important for this company -- and this was a test run to see if I would use them for another gig. I definitely will not be using them. Can't even show up or return a phone call.

Worst experience with a contractor ever. I am surprised he is represented on Angies List. Assigned me a lead laborer that had little experience with construction, plumbing, and installation but said he did. He came only a couple of hours per day and finally confessed he wasn't getting paid for the job, so he was juggling private work elsewhere. I even made the second 2,200 payment even though the job was a couple of weeks behind. The owner couldn't get the worker to give me a full day of work until I amended our contract with a final deadline clause, then final work was done hastily and still incomplete and poor. The bath floor is not level and now has to be totally torn out and ceramic tile redone. Kitchen cabinets were installed crooked and I had to pay another contractor to fix that as well. Installed my tub surround over an open window when I asked that it be borded up and sealed first, so also gad to pay another contractor to board up and side over the window from the outside because the windows in my house are very old and they leak. Asked for an access panel for the bath plumbing and was told it wasn't necessary so to fix the tub overflow and nozel that was installed poorly, I am paying another contractor to create the access panel and the repair. The tub overflow also leaks in the basement so that has to be repaired as well. The worker dropped a tool in the tub and chipped it and the owner blamed me. He was rude, disrespectful and lied to me on more than one occasion. I refused to pay all of the final and 3rd payment and sent him what I felt was fair, minus the fee for another contractor to finish the work properly and he threatened to file a lien on my house. Awful company! Gabrielle Love [email protected]

First appt. he went to the wrong address. Rescheduled for two days later. He did not show up. Later sent me a message through Angie's List to say that he does not service the area where my property is located. It is in Cleveland. Ohio Home Pros on Angie's List includes Cuyahoga County as part of their service area. Guess this does not include all of Cuyahoga County.

This project got delayed a week due to an untimely death of one of his workers...that should have been a sign. We have 100 year old Italianate home and wanted to update our kitchen floor and backsplash. This review is hard because I like Eric as a person, that is why I went with them, but at a manager/CEO he really dropped the ball. He put two guys on this job that were HORRIBLE...and what was suppose to be a 5 day job got turned into an 8 day job..and even then it wasn't completed. The two people he put on the job were not qualified..the work was sloppy, incomplete and beyond shoddy. They had little respect for our house as they covered nothing up and left, didn't tape off doors ( I eventually did) and on what was to be there last day they did NOTHING to clean up after themselves. When I had Eric come to look at their work..he said several times that he was embarrassed by the work...and I replied "you should be embarrassed". I am not going to post pictures because I do believe this poor work is exclusive to these workers...other wise I don't know how he could be in business. I could go on and on about what a mess they left the kitchen in..but suffice to say it was the worst workmanship I have ever seen in my entire life and that encompasses some 12 homes I have has work done to. As I see from other reviews Eric asked for some money to pay these sub contractors and I however refused. Those workers ruined our kitchen as far as I was concerned..the last thing I was gonna worry about was how they were going to get paid. He did the right thing and asked if he could make it right and he offered to bring in a qualified guy and also knock some money off the estimate. I said yes...so he brought someone in and they replaced about 25 tiles, tore down the backsplash that the previous workers ruined, put up new backsplash and grouted. The floor looks better but there are still some major bumps and my contractor for the entire kitchen project expects that we will have problems in the not to distant future. One tile needed to be replaced already, Eric sent someone to lay it, but they never came back to grout...so we just did it ourself. There is a haze over then entire floor because it was not properly cleaned and we are taking care of that ourself as well. I now understand the senior guy on my project no longer works with Eric...that is of little consolation to me. If Eric hires his workers then he is responsible for their work..also he failed miserably in keeping tabs on their work...better supervision might have prevented this disaster from happening. To his credit he tried to fix the problem...but to be honest he moved the work from a 3 to a 7. As a manager he did all he could to make it right short of taking up the entire floor and I salute him for that. Equally as a manager he poorly assessed the talent level of his sub contractors and was not present enough to stop the problem from happening in the first place. He has generously offered a guarantee to fix anything in the future, but after the grout guy going awol..i think we are just going to line up some one else. I have just purchased 3 rugs to cover up some major flaws.

I hired Ohio Home Pro in March to do a remodel of my bathroom and kitchen. It was also understood that I was supplying most of the material needed for the jobs. The bathroom was demolished and redone with porcelain tile on the floor and walls along with installation of a new shower, vanity and sink. The debris from this room was removed in a timely manner. The wall of tub enclosure and where tub meets the wall were never capped off (finished) and the knobs to the vanity were never attached. The base boards were never reattached and the water supply was improperly installed (hot line on cold side and cold side on hot.) When I asked it be corrected, it created a leak which resulted in water damage to my newly plastered and painted kitchen ceiling. Installation of the kitchen cabinets, range hood, backsplash and floor were good. The contractor agreed to wait and install the countertops (which were on order) after a family wedding took place. The contractor asked for payment upfront to pay his subcontractors. I paid the $6,500.00 in full on March 31, 2015. The contractor stated once the material for the countertops arrived to contact him and he would install the countertops, dishwasher and garbage disposal. He would also take care of the remaining finishes in the bathroom at that time. I understood that I might have to wait a few weeks after contacting him before he could do the install because he would be on another job, however, the installation of the countertops was a complete disaster. The installer cut the material for the countertops on my concrete driveway. The edges are completely chewed up where it was cut and in one spot there is a gap between the wall and the countertop. When I told Ohio Pro that I was unhappy with the countertops I was told it was the material and not the installer that was responsible for the botched job. If that were the case, (which it was not) then why did he proceed to continue working with the material? The countertops are destroyed and need to be completely removed and replaced. The electrical plates were never put back on the outlets and the dishwasher and disposal are not hooked up because an additional outlet has yet to be installed. I am still waiting for the kitchen debris to be removed from my yard and garage (included in the contract agreement) which has been sitting here since March. I was given two different dates when the electrician would come and complete the installation as well as have someone remove the debris. When I told the contractor that the electrician hadn?t shown up on the first date I was given, his reply was that he wasn't aware that the electrician hadn't shown and that ?I thought you would be on top of it.? I am not the contractor, I am the customer. I was given another date of July 20th when both the electrician and the hauler would be at my home, but neither person appeared. I informed the contractor the evening of July 20th via text that neither person showed. I have yet to hear from the contractor despite several attempts to contact Ohio Home Pros. This is far from resolved. I believe a refund is due me for the destroyed countertops, for payment for the removal of the debris still sitting in my yard and garage, as well as installation of an additional electrical outlet so that installation of the dishwasher and garbage disposal can take place - all of which were stipulated in the contract. Again, the contractor has already been paid in full.

It went well. Eric came in, looked over my kitchen and dining room, took measurements, then we discussed the things I wanted in my kitchen. He came up with some very good ideas, on the spur of the moment. He then came up with some drawings of his ideas.

showed pictures of my kitchen and dining room of what it would look like when he was done with the project and the price it would cost and that he would be removing low bearing wall that will not be a problem he will refinish my hard wood floors and much more, low bearing wall did not go flush. 2 areas where cubbards are damaged still no windows on my 3 cubbards mess was left my husband and I cleaned it up. touch ups were not done I sue finally said i would do them. floors were soo bad they put matte over a shine and it turned out bad i will have to do them over. paint job is a mess i will have to do over. it took a week and half before my counter tops came in we were out of a kitchen for over a month they were very slow people. its sounds like a horror job and it is no one knew what the other person was d*** including the contractor half the time.

The first time Eric came out he took his time with us. We didn't know exactly what we wanted , we just knew we needed a more functional kitchen and a more open floor plan. Eric was here for almost 2 hours! He didn't rush us, he listened and discussed options . A few days later he came back with a 3D rendering and OMG it was amazing!! He was able to put a design together that we didn't know we wanted!! It is perfect! We hope to be able to have the work done this fall when the kids are back in college!

Arrived when they stated they would. Did excellent work to finish the job.

Very well! The worker Ahmed was very skilled and professional. He was a perfectionist, doing each step as he would have it in his own home. Since this was a remodel it did require some problem solving and creativity.

At first, I thought it was a fantastic thing but then we had to call him back twice and he's taking care of the problem. I'm fine with it and I would recommend them. He did a good job for us. He came back a month ago because we had a leak from the shower that he put in. We end up giving him the job of putting the shower so there was an extra charge. It was not inexpensive but he did a good job. He also showed up on time.

Eric was very good. Came out and gave me an estimate. Unfortunately, I have purchased a new house and will be moving so I am not in need of this remodel.

Although they were wonderful and very responsive, I ended up not using their services as I'm now moving. They charged me a 20% cancellation fee.

Received a competetive and accurate estimate. Owner is professional and knowledgeable. A few small glitches that were promptly addressed. Very happy with completed project and would use them again

2/He came and took measurements of the kitchen. However, his measurements were inaccurate and he ended up changing the type of cabinets we agreed upon. E.g. I wanted to corner base cabinets with regular shelves. He said he could not install these after the work started and installed Lazy Susan corner cabinets. These cabinets have been giving me problems as the doors keep rubbing against the sides of the cabinet. He adjusted it a week after installation. However, it has been continuing to give me problems. He purchased these from Home Depot. I contacted Home Depot and they were willing to exchange the cabinets. Eric refused to do this and install cabinets that work. I gave him the option of removing the shelves of the lazy susan and installing regular shelves with regular doors. He installed unfinished pine shelves and has refused to install the doors. I sent him examples of doors that he could install but he has refused to finish installing the doors. He also took the old doors to the cabinets and has refused to return them. Poor tile installation-The kitchen wall tiles installed were done poorly. The grout keeps coming off. He used poor material and now I am having to get someone else to fix this. He lack of experience shows in the work he has done that things keep failing within a short time. He also did not seal the tiles as originally agreed upon. After payment was received, I had to purchase the sealant for him to apply. He did a poor job on sealing the tiles and most of it spilled on the granite countertop which I had to clean. The grout continues to fall off from the walls. The cost of the overall project was high. He bought the cheapest cabinets from Home Depot and charged me a high price to stain and install it. For e.g. the 2 lazy susan cabinets cost a little over $200. He charged me $1000 to install it. He could have got finished cabinets from Home Depot which matched my existing cabinets and would have cost less. He misrepresented that this was not available. I got 3 quotes from different contractors to install these cabinets. His cost was the higher than the other contractors. I selected him because he said he did great work and he gave lifetime warranty on all his installation. He misrepresented this information also. The project was supposed to take 2 weeks to complete. It took him over a month to complete as he took on other projects while working in my home. There were days he did not show up to do the job. When he did come, he spent a few hours at my home. After the project was completed and he was paid in full, I continued to have problems and when I called him to fix things, he would keep postponing coming to my home. When he did show up, he was late and he did not bring his tools and kept finding excuses not to get the job done. His overall cost of the project was also expensive considering that he had problems with the measurements of the kitchen and had to make several changes due to his lack of expertise. He has a poor eye for detail. As the project was coming to a close, I had to leave a list of things that he needed to complete daily. He would tell me that he was unable to see these issues as he was tall and I could because I was short. Clean up issues- He did not clean up after himself when he did the work. He used up my cleaning products instead of purchasing his own when I asked him to clean up. I ended up cleaning my kitchen as he did not use a drop cloth and there was salt from the snow on the driveway of my home that he brought into my kitchen floor daily. In addition, he did not properly insulate the work area resulting in construction dust covering my furniture and carpet in other areas of the home. Again, I had to clean up the mess he left. Warranty issues-He provided written limited lifetime warranty for the labor and materials he purchased. However, he did not honor the warranty after payment was received and I started having problems. He stated that I was getting a warranty on the granite counter top. After installation and payment was made, he claimed that he did not know that the countertop did not come with warranty. Also, I do not have the warranty for the kitchen sink which he installed in my home and it started rusting immediately after a few weeks. Product choice-He did not give me the opportunity to select the cabinets and sink he installed in my home. I had to select the cheapest tile and then the grout he put on the tiles started falling off. When I contacted other installers for a second opinion, he said they were wrong about the type of grout he used. Later, he admitted that he has used poor quality grout as he was unsure if it would crack with time. Lack of Professionalism-He often argued with me and tried to blame me for his lack of expertise and installation issues. When I mentioned other contractors that had reviewed his job and given their opinion on how to fix the problems I was having, he said they were wrong and I should not listen to them. Payment terms-He did not honor the contract terms for payment. He said he ran out of money and wanted me to pay him earlier than what was agreed upon. He also insisted that I not use Pay Pal to pay with my credit card as this was costing him too much in fees. He did not mention this when I had originally told him that I was going to pay the job with my credit card. He said any payment method was acceptable by him. After such poor work was done, he had the audacity to ask me to give him a great review on Angie's list so he can solicit work from more customers. Response to Company's comments: These emails below from Eric Barnes prove that his comments are not accurate. I have more to add, but hopefully if you are looking at this information to decide if you are going to use this man for work in your home, please reconsider. On Tue, 7/15/14, Ohio Home Pros <[email protected]> wrote: Hi [name removed] I am trying to build a presence on Angie's List website, and a great review with all A's from you would really help. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- From: Ohio Home Pros <[email protected]> Sent: Wednesday, February 26, 2014 8:32 AM The caulk will not crack because it's sanded, and there is no haze in the sink because it was covered with tarp all day. As I said last night, the grout can't be sealed for several days. All gaps will be filled accordingly. Warranty info on counter and sink will be coming soon. I'll send you a final bill showing paid in full tonight. Thanks again for selecting us as your contractor. We truly enjoyed working with you -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- From: Ohio Home Pros <[email protected]> Sent: Tuesday, January 28, 2014 6:33 PM I have all of the cabinets we need. At this point it's just putting them where they need to go. Any other changes or discoveries, we can work them in as we go. Aside from any other new cabinet add-ons, we are good on cost. Don't worry, I know it seems like its getting confusing, but all will work out perfectly. Eric Barnes -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Warranty on Contract Proposal included all costs for material, including six new cabinets, granite countertops, and all electrical material. Proposal does not include new cabinet hardware except for new installed cabinets, or appliances of any kind. This proposal will be honored for thirty days from time of submittal. Limited Lifetime Warranty on labor. Manufacturer's warranty on material, such as countertops and cabinets. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- On Feb 11, 2014 8:54 AM, "Ohio Home Pros" <[email protected]> wrote: [name removed] , we are going to have to go with a lazy Suzan in each corner. Give me a call when you get a minute. We also need to talk about the range hood

It was an Angie's List Big Deal that we purchased. We haven't hired them to do any work. Our timeline didn't match up with theirs initially. The gentleman that came to our house was very professional. He sat down with my husband and myself and gave a lot of good feedback for our master bathroom remodel. He came out on a Friday and came back for a second time on Monday. He had 3-D renderings for the project. He had 2 or 3 different renderings with different options for us to look at. There were some figures to consider with the estimates in mind. Going forward we will probably use them. He was very down to earth and easy to talk to. We have a young son and he has a couple of younger girls so he was very relatable. He was realistic in terms of the pricing and guide lines. They gave us some things to think about that we hadn't thought of before which we appreciated. He was a really good guy and because of that, we could definitely see using him in the future. These were the first people we had quote it out.

Eric Barnes(the owner) and his workers were very professional, personable, understanding our needs. Just a little personal tidbit, at the time my husband was very ill and we add ordered a ceiling fan to finish off our kitchen. Under the circumstances Eric installed it for me on his own time and with no charge. Since then we've used his services painting familing room, sand and texturing our ceiling in the basement then installing baseboard and crown mounding and installing two window wells after digging 3 feet in the ground. We'll continue to do business with Eric and we highly recommend him!!

Price negotiation was fast and friendly. The guys showed up exactly when they said they would. These were substantial jobs, and I was concerned with how long they might take. OHP promised that both jobs would be done inside of two weeks, and they were. The closet was an old office space or 4th bedroom on our second floor. The guys gutted the room, and added custom-built shelves, turning this into a giant, his/hers walk-in. I absolutely love my closet. They also remodeled our full bath off our basement rec room. This was an old, dirty utility room with torn up floor. The guys gutted the room, built a new shelf where the utility sink used to be, put in a ceramic tile floor, new shower and beautiful paint. As far as bathrooms go, this is a truly gorgeous room. Ohio Home Pros is a topnotch, professional company. I'd recommend these guys to anyone.