MITCHELL'S MASONRY

"Not only is this claim completely egregious it is also defamatory. I completed the work per the contract I had with him and his wife. He is correct in that this work was completed during this past spring which was one of the worst on record in a record setting season of rain for the Cleveland area. I most certainly back filled the trench behind the wall he speaks of – however anyone knows that with months of rain storm after rain storm – the dirt turns to mud and shifts and settles. I do not control the weather. I cannot control what happens after my work on a site is complete that is most certainly an act of God that is not covered under a warranty set by me. The wall repair was complete; the trench was back filled when I received my check. I resent the fact that Member believes I took advantage of anyone’s “kind heart” – I performed the work specified in the contract and I believe anyone with a ‘brain’ would then expect to be paid. As for mortar chips in his garden bed – I notified Member before starting work that since the garden bed was at the base of the wall (which he also indicates in his comment) there was the possibly of some things falling into the garden, some dirt being stepped on, etc. He said that was not an issue – although apparently a full 6 months later – now that he is writing a complaint it is now an issue. As for the “other small jobs” – this included moving 3 (three) pieces of stone. When Member called my phone it was about moving 3 pieces of stone – nothing about a trench or cleaning up mortar chips from his grass. He called weeks after the job was complete at the height of my busy season which is the summer. I will always do everything I can for a customer to go the extra mile – but I could not drop everything I was doing to come move 3 stones at that time. However – instead of being understanding of the fact that this was something that could be taken care of at a later time – Member threatened me. AT THIS POINT – I WAS DONE DEALING WITH MEMBER!! I have worked for too many years – and put my blood, sweat and tears into this company just to have some person threaten to ‘write a bad review on angie’s list’ if I didn’t drop everything to move 3 pieces of stone for him. I will not have Angie’s List which is supposed to be a tool for small businesses like mine – used against me. I also have to wonder why if this was such an issue for him – it took him 6 months to get around to writing his false claim. I will not be refunding anything to Member – I do not take kindly to being threatened – and at one time I would have been more than willing to work with them on any issue they had even if it was something out of my control – but that time has long since passed at around the time I was threatened by Member!"

"Thank you for posting a response about the work Mitchell's Masonry performed for you. It was our pleasure to work with you on fixing your chimneys. We are happy that you are pleased with the work our company did for you and look forward to working with you on any future masonry projects you may have!"

"There is some confusion on why this is just now being raised as an issue. The above mentioned work was completed in December of 2009, however - as you stated above - you didn't contact Mitchell's Masonry until December of 2010 and you are now posting this comment in June of 2011. Mitchell's Masonry will always make every attempt to address any issues that a customer may have when we have been contacted within a resonable time frame upon completion of a job. With that being said - it is never too late to hear feedback and try to improve upon it. While we understand that you probably know it is impossible to exactly match new mortar with mortar and bricks that are 40 years old - we agree that our employees should have made more of an effort to blend the mortar colors or re-estimate the work to include grinding out and tuck pointing the remaining teirs of brick to make all of the mortar the same color. This is something that we will be sure to address in the future with customers wishing to have mortar and/or bricks the same color as is present with the originally built structure. Thank you for your feedback as we work every day to improve our operations to better serve our customers and improve our growing small business."

"Mitchell's Masonry is a small business with only a few employees. Within the last year we have hired an office manager, set up a website (which is currently in the process of being redesigned to better serve our customers), have email capabilities and have obtained a permanent office space. We are continuing to make changes and progress for our customers and we value everyone's feedback. We understand that it is not possible to make everyone happy 100% of the time - but we are continuing to grow and expand and in doing so - upgrading our operations. Thank you for taking the time to share your feedback with us as we work to improve our business everyday."

"Mitchell's Masonry would like you to know we appreciate your positive feedback and are greatful for customers like you who appreciate the hard work and dedication we have to our customers."

"Your comments and feedback are much appreciated! Thank you for using Mitchell's Masonry and we look forward to working with you in the future for all of your masonry needs."