Mighty Maids Inc

"I am sorry I don't believe that this review belongs to us. We had no customer with that name or actually anyone in that area on June 23 on our schedule. Please double check on this."

"thank you so much for your review, we appreciate it . Let us know if we can be of any other help to you in any way!"

"Thank You for your review. Please let us know if we can be of any further assistance to you."

"Thank you for your response. We appreciate it. Please keep us in mind also for any general cleaning needs you have, either on a regular schedule or some extra help before a gathering, help with spring cleaning etc. Good luck in your new home!"

"This customer had only to call our office and we would have addressed any issues she had with the service. We were never informed of any problems and this customer also always requested the same crew come back. If we would have been informed of any issues we could have not only switched to see if another crew would have worked out better for her and again addressed any cleaning issues or problems that she was having. If she wishes to call and talk with us we would have a different crew come out and give a discounted cleaning . We wish to keep all of our customers happy and satisfied. We cannot do that if we are not informed of any problems or issues they are having."

"Thank you for your response, we appreciate it. It has been a pleasure doing business with you and we hope to do so for many years to come."

"I am sorry that this customer seemed to have such a bad experience with our service but instead of taking the time to contact our office with any issues, he chose to write this rude and very demeaning review. I personally take great offense to what was said about our crew. The crew that was out for this customer { Linda, Andrea and Jen } are by no means people who crawled out from under rock, they are not dirty, lazy or dumb. These are hard working, aim to please people, nice people. Every home that we clean is different, as are every customer's wants and needs. Not everyone knows what a " kosher kitchen " is or what importance it has in some households. A quick explanation to the crew would have been helpful and sounds like it would have saved a lot of the problems this customer seemed to have. Our "promise" or guarantee is that if the work that has been done is unsatisfactory we will send someone out to re do it. We do not lie in any of our advertisements or in any promotions. I am not sure what this customer is referring to in that statement. Anyone that has any problem with a crew that is at there house or work that has been done, only needs to contact our office immediately and any issues will be addressed. Thanks, Joyce, office manager Mighty Maids"

"I am sorry that this customer had a problem. She has used the service sporadically every other week for some time and had just recently asked to try another crew as the one who had been coming seemed to be missing a few things here and there. The crew that was sent had not been to this home before. I am not sure why they had such a problem understanding what needed done or seeing the note. I will have to check into that but as is our policy if there is ever anything a customer is unhappy with we will send someone out as soon as possible to fix it. I did not receive the message that there were any problems with the service that day until almost 2 weeks later. Again, called right away we would have had people back out there right away { at no charge of course }. We do normally send the same people out as much as possible but in this case we were trying to find a new crew that was going to be a good fit with this customer. I did receive, last week , a message on our voice mail that this customer was stopping her service and another message about a refund but did not hear anything about any broken items on either message. I will send this customer a refund from that last clean and apologize for the problems she had. I do wish she would have called sooner so that this could have been taken care of right away. We wouldn't still be in business after 30 some years or do over 200 customers on a regular basis, if we didn't take care of any problems or complaints, given the chance to. I believe this would have ended differently had we known about the problems from that day sooner. As for a response to the update This is the first that we have heard about this claim that this customer has made against our company { we were never contacted directly in regard to this claim } Mighty Maids has been in business over 30 years and as a very reputable company and to stay in business that long, we obviously take any claim of theft very seriously. In this case, we believe it was very irresponsible and libelous of this customer to just randomly decide to accuse us of theft, with no proof what so ever and with out ever contacting our office at any time with any concerns or voicing any concerns at any time that we spoke through out the whole time we were cleaning her home. Still, as we would with any other claim, Mighty Maids is requesting that if this customer honestly believes that someone from our company stole silverware and plastic cups or anything else from her home, that she file a police report and if the police feel it is warranted , any employee of ours who were at her home are willing to submit to a lie detector test, as long as everyone else who has been in and out of her home since February are also willing to do the same."

"This customer stated he needed GENERAL cleaning in specific rooms when he called out office to schedule an appointment. General cleaning is basic dusting, vacuuming, washing floors etc. but in no means included washing walls, Had (Member name removed) stated he wanted wall washing done he would have been told that we no longer have anyone available to do that service and haven't had for quite some time and when we did, he would have been told that someone would come out to give him an estimate, as that was always a separate service than our regular general cleaning crews. As it was, the job was scheduled for 1.5 hrs. - 2 hours and when the crew arrived they tried to do as best as possible for him and did do a kitchen wall and the bathroom walls that the customer asked them to do even though we do not normally have them doing that. This customer paid $90.00 for his cleaning including the crew trying to do the walls he wanted done. Normally wall washing runs about $70.00 to $100.00 a room. I am sorry that somehow in the conversation that he and I had that when he scheduled the appointment some how this wasn't clear or that I misunderstood what exactly he was looking to have done. I tried to talk to this customer after he sent a letter to us to explain that the job was never set up to do wall washing and he hung up on me so I was never able to even find out what we could try and do to fix the situation. I am the person here who books all the appointments and have been for many years and do try to get as much information as possible as to what customers are looking to have done and what kind of cleaning they are looking for, so I feel bad that in this case it was misunderstood and I apologize for that."

"I am sorry that this customer thought I was being rude. When she called to inquire about the service, she grew agitated from the beginning when I explained to her that we don't go out to the homes for a consultation. That is not the way our service is set up and we have done it the same way for over 30 years that we have been in business. Our consultation is over the phone. We explain our rates, gather some information from the customer about what cleaning they are looking to have done and give them an idea of the amount of time they may require. After talking to this member for a few minutes, she very clearly was not happy with how our services work and are set up and then was even more upset when she inquired about how the coupon worked, { which clearly states is $20.00 off a 2 hour minimum cleaning } . At that point, I very politely told her that we were probably not the right service for her, as she was already this unhappy with us. She then decided to call me a *itch and hang up. I believe I answered all of her questions honestly and politely as possible. I have been answering the phone here for many years and schedule clients everyday. So again I apologize that this member thought I was being rude."

"Our service is an hourly service and is set up for a certain amount of time by what the customer tells us about the size of the home and the work they are looking to have done. This particular customer was schedule for 2 - 3 hours of cleaning with a 2 person crew. Our service is never just set up as an open amount of time as it would be impossible to keep a schedule that way. As it turned out that day it was a 3 person crew that stayed for 2 hrs. which is equal to a 2 person crew for 3 hrs. The crew that was there called and asked if it was possible to stay longer and unfortunately they did have 2 other appointments to do that day that had to be done. I would have been more than happy to try and schedule this member for more time the next day or at the earliest opening available if they had requested that. Also, in regard to the cleaning, If a customer is unhappy with any of the cleaning, if they contact us within a few days or even a week , we will send someone to redo whatever they are unhappy with. that is our guarantee. This member needed only to contact our office and we would have tried to do whatever we could schedule more time or to redo work if it was unsatisfactory. Since I am only hearing about this member's unhappiness now, as a review on Angie's list instead of on the phone right after we were there, it makes it very difficult to try and make this situation right. I am willing to give this customer an hour of free service, at this home, at her convenience. She will need to call our office and ask for Joyce to schedule that."