Infinity from Marvin Cleveland

WindowPro was on time, workers were pleasant and cleaned up very well.

Called twice in an attempt to speak to someone regarding pricing on a certain Marvin window and door. Was told that a salesperson would call me back, but that never happened. Ended up calling and purchasing through another distributor that was extremely responsive and professional.

I did my homework beforehand and the process went well from start to finish.

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They are responsive, professional, and trained in installing Marvin windows. Their customer service is stellar and I have a lifetime warranty on my windows.

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The work crew showed up on time and estimated the work would take only 60-90 minutes. It took about 90 minutes. They asked if it was okay if they could remove a bush, as the window is surrounded by 2 bushes and a tree, and topped by a metal awning. I asked them not to, and they did not remove or damage the bushes or tree. They could not remove the awning, because the tree limbs were right above the awning, but they managed to replace the windows anyway. The windows slide okay and can be removed. One of the slide windows has locks that both seem looser than the other window when they are rotated, which I pointed out to the workman. He said that some of their locks are like that and that they could loosen over time, so the stiffer locks can loosen. But they are all held in place in their locked and unlocked positions. He said to call WindowPro back it I still have concerns. Pricing for fiberglass windows is more than cheaper vinyl windows, so I would ordinarily rate pricing as B. However, I dropped the rating on pricing by one grade from B to C, because WindowPro raised the price from the signed contract, which I am not happy about. The price was raised by about $45 because they said it did not include a city permit fee. I specifically asked if the contact included the entire amount--including taxes, city permits, and fees-- and was told yes at the time that I signed the contract. This was not the case when payment was due. The windows are good, and the work was professionally done, but I would encourage customers to confirm if their contract includes all hidden fees and taxes.

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All in all,  the job went mostly as planned, except for a few glitches with the grids not fitting.  It did set the job back from being completed for about 2 months, but it was just cosmetic.  We had two windows without grids for that time. 

Very well.  The salesman Nick was very professional and outlined  our options and answered all our questions.  Installers were prompt and courteous and did an excellent job during the two days of work.  Two seperate supervisors stopped by our house during the installation to make sure we were satisfied with the work.  Workmen cleaned up after themselves.  New windows are beautiful.  We plan to have them do our downstairs windows next.

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We're in the process of completing several home improvement projects this year and I've spent countless hours meeting with contractors over the past several months. I've read a number of online reviews and I've educated myself on everything from paver patios to sliding doors and replacement windows. My experience with WindowPro was hands down the most disappointing and frustrating of them all, which is why I'm now taking the time to write this review. I truly hope that this candid review is taken seriously and viewed as a positive by WIndowPro so that they can improve upon their current processes.
I contacted WindowPro in March of 2015 for an in-home estimate on a Marvin Patio door and several replacement windows. After spending a good amount of time reading reviews I narrowed my choices down to either an Andersen A-Series door from Home Depot or a Marvin Sliding Door. It was difficult to locate pricing information on the Marvin door online and I decided to schedule an in-home estimate with WindowPro prior to making my final decision. I had read that the Marvin door would likely be more expensive than the Andersen and that both were quality doors.
I completed an online estimate request and was called within a day to schedule my in-home estimate. Steve G arrived tomeasure the windows and doors and provide me with the estimate on April 7th. He seemed friendly enough but there was one major problem. I never actually received an estimate with my "in-home estimate". I actually never received my measurements or even a ballpark figure on what the windows or door would cost.
I suppose I forgot that I was dealing with a salesperson and I agreed to stop in the physical location and discuss numbers the following day. I did specifically inquire about the entry level Integrity and Infinity lines so that may have had something to do with it. I spent about an hour with Steve and during that hour he asked me about me profession what, where I worked, and for the price of Andersen A series door, but he never actually provided me with the price of a Marvin door or window.
I had to cancel my in-store visit the next day due to having to prepare for a business trip so I emailed Steve and specifically requested a ballpark price for several infinity/integrity configurations using my measurements. I never heard back from Steve either via phone or email.
After waiting a few weeks I still hadn't heard from Steve so I followed-up and requested my measurements along with an estimate. I spoke with Cheslea and she advised me that Steve was out of the office that week. I then explained the situation and requested that someone else provide me with my measurements and an estimate. Cheslea placed me one hold and then came back and suggested that I email the sales manager Jonathan K since no one in the store had my folder or measurements. Later that evening I emailed Jonathan explaining the situation and how I never heard back from Steve. To my surprise I never received a response to that email.
At the end of the day, I spent an hour of my time talking to a salesman who never followed up and never even gave me an estimate. I found this disrespectful and obviously a complete waste of my time. After trying to do the right thing and escalate the issue I never got anywhere. To top it all off I also never received the $25.00 gift card which was advertised on the website as being included with the in-home estimate. This is complete false advertising but I really didn't care about the card anytways. I was curious about whether the salesman just keeps it for himself though. It was obvious that my smaller job with an entry level Marvin line wasn't a priority for anyone that I'd corresponded with.
The entire experience was very disappointing and while I'm sure WindowPro has a quality product with a quality crew per the other reviews, they seem to be just like any other window company looking to make a 20k-50k+ sale. I have about 30+ rotting Caradco windows that will need to be replaced over the next few years and I certainly will not be contacting WindowPro again.
I suggest that anyone reading this review saves themselves some time and does the same unless they have a budget that catches the interest of the sales team.

unknown

The workers were excellent. The protected the floor and cleaned up like they were never there

When they came in and put windows in, it was so cold because of the polar vortex. The windows are fine. They did an awful job on the trim on the outside of the windows. I'm sure they were froze. So they came back and redid all of the work in the Spring and now I'm very satisfied. The windows are beautiful.

I wasn't able to make it to the appointment with the salesman from windowpro due to weather. So I asked my tenant to stand in. BIG MISTAKE. The salesman convinced my tenant we needed a whole house of windows and a new sliding door. The existing windows are double hung, vinyl windows and the sliding door is an Anderson; both less than 10 years old. The quote given for an 1100 sqft home, 12 windows and 1 door? $26,000. A seemingly outrageous number even if did need them. I now have a disgruntled tenant (my mistake for letting them stand in). Long story short, I asked for a return from Angies List. Thank goodness for their return policy!

They replaced 8 windows, we're done in one day and were very professional. Did a great job, they look beautiful and are so much warmer.

Great experience from the first call I made to them regarding the issue. Arrived on time and performed service in a timely manner.

on timeon time cleaned up & finished

The installers were prompt and very professional. Three people did a total tear out and install.  The process took three days for all 18 windows. They arrived at the time we were told and each person had a specific job to do. These men worked together as a team; like a well oiled clock. They laid down carpet protectors in front of the windows as well as anywhere they walked.  In addition, they covered our beds with plastic. They cleaned up very well when they were finished . Walter was their lead man and he was very meticulous about his work. You could just see the pride both he and the others took in their work.  We are well pleased with the windows and the installers.

unknown

Everything went well from the sales experience to installation team. I did not have any worry along the way everyone we worked with was very courteous, professional, cleanliness of the installation, and prompt. The only thing is we went with 12 Marvin Infinity replacement windows (which are fiberglass frames) for strength and stability over the longer period of time versus vinyl. The cost was a good $4000-5000 difference between the types. I am hopeful with this being my first experience with Window Pro and Marvin Windows that I paid for the reputation anfd product qualtiy of both companies being in business for 80 plus years each. So I feel my warranty on the product if there is an issue will be supported. It is known that there are many fly by night replacement window companies that sell you on backing their windows for lifetime but if they are not in business anymore they can not offer that coverage.

Everything went smoothly no complaints. . One screen was damaged with installation which I did not notice with installer inspection. Called that same day they were back within two weeks. The screen was ordered and replaced the following week.